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About the role
Key responsibilities & impact- Carefully and accurately process inquiries from regulatory authorities and courts
- Review payment transfers and account transactions of our customers and report suspicious activity to the internal Compliance team
- Serve as the point of contact for our customers for inquiries following account opening
- Improve our service by actively collecting and analyzing customer feedback and finding satisfactory resolutions
- Act as the communication interface between our customers, internal departments and the 1st-level call center
- Be a jack-of-all-trades and support your colleagues wherever needed
Requirements
What you’ll need- Professional experience in customer service, ideally within the financial sector, an inbound call center, or a comparable area
- Initial experience dealing with courts, financial and regulatory authorities, or handling information requests or garnishments is a plus
- Proactive, independent and service-oriented working style with a focus on customer satisfaction and added value
- Strong interpersonal and problem-solving skills
- Winning mentality: ready to learn quickly, drive initiatives forward, and go the extra mile for yourself and your team
- Confident use of common Office programs and initial experience with ticketing tools (e.g., Zendesk)
- Fluent German and English, both written and spoken; additional languages are an advantage
Benefits
Comp & perks- 30 days annual leave
- Permanent (open-ended) contract
- Hybrid work model (up to 2 days remote work per week)
- Competitive salary package
- eGym Wellpass access
- Public transport subsidy
- Meal allowance
- Company pension scheme
- Insurance benefits and employer contributions to capital-forming savings
- Corporate Benefits discounts
- Regular team events & company offsites
- Training and professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicefinancial sector experienceinbound call center experienceexperience with courtsexperience with regulatory authoritiesproblem-solving
Soft Skills
proactive working styleindependent working styleservice-orientedcustomer satisfaction focusinterpersonal skillswinning mentalityinitiativeteam collaboration