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Customer Service Representative B2C FinTech
NickelCustomer Service Representative at Nickel managing inquiries and ensuring compliance in the FinTech sector. Communicating with internal departments and enhancing customer service through feedback.
About the role
Key responsibilities & impact- Handle requests from regulatory authorities and courts carefully and accurately
- Review payment transfers and account transactions of our customers and report suspicious activity to the internal Compliance team
- Serve as the point of contact for our customers regarding inquiries following account opening
- Significantly improve our service by actively collecting and analyzing customer feedback and finding satisfactory solutions
- Act as the communication interface between our customers, internal departments, and the 1st-level call center
- Be our jack-of-all-trades and support your colleagues wherever needed
Requirements
What you’ll need- Professional experience in customer service, ideally within the financial sector
- Initial experience dealing with courts, financial or regulatory authorities, and handling information requests or garnishments is an advantage
- Proactive, independent and service-oriented working style with a focus on customer satisfaction and added value
- Strong interpersonal and problem-solving skills
- Winner mentality: you are ready to learn quickly, drive initiatives forward and go the extra mile for yourself and your team
- Confident use of common Office applications and first experience with ticketing tools (e.g., Zendesk)
- Fluent German and English, both written and spoken; additional languages are a plus
Benefits
Comp & perks- 30 days of vacation
- Permanent employment contract
- Great office in the heart of Berlin
- Hybrid working model (up to 2 days remote per week)
- Competitive compensation package
- eGym Wellpass access
- Public transport subsidy
- Meal allowance
- Company pension scheme
- Insurance benefits and employer contributions to savings plans
- Corporate Benefits discounts
- Regular team events & company offsites
- Training and professional development opportunities for your personal growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsProactive Working StyleService-Oriented MindsetWinner Mentality