Nextlane

Consultant

• Deliver timely, high-quality, and customer-focused front-line support.
• Ensure customer issues are properly understood, documented, and resolved or escalated.
• Contribute to a consistent and professional customer support experience.
• Actively support continuous improvement through knowledge sharing and feedback.
• Handle incoming customer support requests via phone, email, chat, or other support channels.
• Analyze customer questions and issues related to daily usage of Nextlane software solutions.
• Provide clear guidance, explanations, and solutions within the defined support scope.
• Detect incidents, software issues, or potential risks and ensure proper follow-up.
• Accurately log, qualify, and document customer requests in the support ticketing system.
• Ensure correct prioritization and follow established support processes and SLAs.
• Escalate complex or technical issues to Back Office or specialized teams, providing clear analysis and context.
• Proactively alert the Support Manager or relevant stakeholders in case of critical issues or potential customer dissatisfaction.
• Maintain a professional, reassuring, and customer-centric communication style.
• Build trust with customers through clear explanations and regular follow-up.
• Ensure customers are informed about progress, next steps, and resolution timelines.
• Contribute to the creation and maintenance of internal knowledge bases, FAQs, and documentation.
• Share recurring issues, customer feedback, and improvement ideas with the Support team.
• Continuously develop product and functional knowledge to improve support quality.
• Work closely with Back Office Support, Infrastructure, and Expert teams on issue resolution.
• Coordinate with Consultants during customer onboarding and post-installation phases.
• Escalate commercial requests or opportunities to Sales when outside the support scope.

Sage Application Support Consultant, Native French Speaker

Account Manager

• Develop and grow the revenue of your assigned territory through proactive and structured commercial actions (hunting & farming).
• Implement and adapt the company's commercial strategy to achieve and exceed your qualitative and quantitative targets.
• Manage and expand a customer portfolio: detect opportunities, lead upsell and cross-sell initiatives, and secure long-term partnerships.
• Manage a structured pipeline in Salesforce with accurate forecasting and regular updates.
• Understand customer needs and translate them into relevant solutions in collaboration with Pre-Sales, Consulting, Support, and Product teams.
• Prepare and conduct customer meetings, business reviews, negotiations, and contract renewals.
• Monitor market trends, the competitive landscape, and customer expectations to contribute to improving our commercial approach.
• Ensure customer satisfaction and retention by building strong, trust-based relationships.
• Represent Nextlane at industry events, conventions, and partner activities.

Account Manager – Itinérant

• Support and maintain NetSuite ERP operations with a focus on SuiteBilling.
• Work closely with internal Finance users to understand business requirements and provide system solutions.
• Handle internal support tickets and user requests related to NetSuite and finance processes.
• Collaborate with Integration teams to support and troubleshoot system integrations.
• Participate in ongoing finance and ERP-related projects and process improvements.
• Manage and track tasks using JIRA and Monday.com.
• Support and understand integrations between NetSuite and Salesforce.
• Assist with testing, documentation, user support, and system enhancements.
• Ensure smooth communication between technical and non-technical stakeholders.

ERP Consultant, Netsuite – Fixed-Term Contract

• Handle incoming customer support requests via phone, email, chat, or other support channels.
• Analyze customer questions and issues related to daily usage of Nextlane software solutions.
• Provide clear guidance, explanations, and solutions within the defined support scope.
• Detect incidents, software issues, or potential risks and ensure proper follow-up.
• Accurately log, qualify, and document customer requests in the support ticketing system.
• Ensure correct prioritization and follow established support processes and SLAs.
• Escalate complex or technical issues to Back Office or specialized teams, providing clear analysis and context.
• Proactively alert the Support Manager or relevant stakeholders in case of critical issues or potential customer dissatisfaction.
• Maintain a professional, reassuring, and customer-centric communication style.
• Build trust with customers through clear explanations and regular follow-up.
• Ensure customers are informed about progress, next steps, and resolution timelines.
• Contribute to the creation and maintenance of internal knowledge bases, FAQs, and documentation.
• Share recurring issues, customer feedback, and improvement ideas with the Support team.
• Continuously develop product and functional knowledge to improve support quality.
• Work closely with Back Office Support, Infrastructure, and Expert teams on issue resolution.
• Coordinate with Consultants during customer onboarding and post-installation phases.
• Escalate commercial requests or opportunities to Sales when outside the support scope.

Application Support Consultant, Native French Speaker

Backend Engineer

• Design, develop, and maintain backend services using C# and .NET Core.
• Build secure, scalable, and high-performance REST APIs.
• Implement backend solutions aligned with approved architectural patterns and technical guidelines.
• Develop services capable of handling high concurrency and production-scale workloads.
• Write optimized and maintainable database queries while ensuring data integrity and performance.
• Troubleshoot and resolve backend and production issues efficiently.
• Write clean, maintainable, testable, and production-ready code.
• Apply SOLID principles and safeguard architectural practices such as Clean Architecture, Onion Architecture, Hexagonal Architecture, and Domain-Driven Design (DDD).
• Implement and maintain unit tests, integration tests, end-to-end tests, and performance/load tests.
• Participate actively in code reviews and engineering quality initiatives.
• Contribute to continuous improvement of development standards, tooling, and workflows.
• Work closely with Tech Leads, frontend engineers, QA engineers, and DevOps engineers.
• Translate technical and business requirements into high-quality implementations.
• Support architecture compliance and contribute to solution improvement discussions.
• Provide technical guidance and support to less experienced engineers when needed.
• Participate actively in Agile ceremonies and team collaboration activities.
• Work with cloud platforms such as AWS, Azure, or GCP.
• Containerize backend services using Docker.
• Contribute to CI/CD pipelines and automated deployment processes.
• Support observability and monitoring practices using logging, metrics, and tracing tools.
• Follow security, reliability, and operational best practices in backend implementations.
• Stay up to date with advancements in backend technologies.
• Propose and implement improvements in system architecture and development workflows.
• Contribute to knowledge-sharing initiatives and technical documentation.

Senior Backend Engineer, .NET, Cloud, APIs

• Design, develop, and maintain backend services using C# and .NET Core.
• Build secure, scalable, and high-performance REST APIs.
• Implement backend solutions aligned with approved architectural patterns and technical guidelines.
• Develop services capable of handling high concurrency and production-scale workloads.
• Write optimized and maintainable database queries while ensuring data integrity and performance.
• Troubleshoot and resolve backend and production issues efficiently.
• Write clean, maintainable, testable, and production-ready code.
• Apply SOLID principles and safeguard architectural practices such as Clean Architecture, Onion Architecture, Hexagonal Architecture, and Domain-Driven Design (DDD).
• Implement and maintain unit tests, integration tests, end-to-end tests, and performance/load tests.
• Participate actively in code reviews and engineering quality initiatives.
• Work closely with Tech Leads, frontend engineers, QA engineers, and DevOps engineers
• Translate technical and business requirements into high-quality implementations.
• Support architecture compliance and contribute to solution improvement discussions.
• Provide technical guidance and support to less experienced engineers when needed.
• Participate actively in Agile ceremonies and team collaboration activities.
• Work with cloud platforms such as AWS, Azure, or GCP.
• Containerize backend services using Docker.
• Contribute to CI/CD pipelines and automated deployment processes.
• Stay up to date with advancements in backend technologies.
• Propose and implement improvements in system architecture and development workflows.
• Contribute to knowledge-sharing initiatives and technical documentation.

Senior Backend Engineer – .NET, Cloud, APIs

• Design, develop, and maintain backend services using C# and .NET Core.
• Build secure, scalable, and high-performance REST APIs.
• Implement backend solutions aligned with approved architectural patterns and technical guidelines.
• Develop services capable of handling high concurrency and production-scale workloads.
• Write optimized and maintainable database queries while ensuring data integrity and performance.
• Troubleshoot and resolve backend and production issues efficiently.
• Write clean, maintainable, testable, and production-ready code.
• Apply SOLID principles and safeguard architectural practices such as Clean Architecture, Onion Architecture, Hexagonal Architecture, and Domain-Driven Design (DDD).
• Implement and maintain unit tests, integration tests, end-to-end tests, and performance/load tests.
• Participate actively in code reviews and engineering quality initiatives.
• Work closely with Tech Leads, frontend engineers, QA engineers, and DevOps engineers.
• Translate technical and business requirements into high-quality implementations.
• Provide technical guidance and support to less experienced engineers when needed.
• Work with cloud platforms such as AWS, Azure, or GCP.
• Containerize backend services using Docker.
• Contribute to CI/CD pipelines and automated deployment processes.
• Stay up to date with advancements in backend technologies and propose improvements.

• Design, develop, and maintain backend services using C# and .NET Core.
• Build secure, scalable, and high-performance REST APIs.
• Implement backend solutions aligned with approved architectural patterns and technical guidelines.
• Develop services capable of handling high concurrency and production-scale workloads.
• Write optimized and maintainable database queries while ensuring data integrity and performance.
• Troubleshoot and resolve backend and production issues efficiently.
• Write clean, maintainable, testable, and production-ready code.
• Apply SOLID principles and safeguard architectural practices such as Clean Architecture, Onion Architecture, Hexagonal Architecture, and Domain-Driven Design (DDD).
• Implement and maintain unit tests, integration tests, end-to-end tests, and performance/load tests.
• Participate actively in code reviews and engineering quality initiatives.
• Work closely with Tech Leads, frontend engineers, QA engineers, and DevOps engineers.
• Translate technical and business requirements into high-quality implementations.
• Support architecture compliance and contribute to solution improvement discussions.
• Provide technical guidance and support to less experienced engineers when needed.
• Participate actively in Agile ceremonies and team collaboration activities.
• Work with cloud platforms such as AWS, Azure, or GCP.
• Containerize backend services using Docker.
• Contribute to CI/CD pipelines and automated deployment processes.
• Stay up to date with advancements in backend technologies.
• Propose and implement improvements in system architecture and development workflows.
• Contribute to knowledge-sharing initiatives and technical documentation.

• Develop and grow revenue in your assigned territory through proactive, structured commercial activities (hunting & farming).
• Implement and adapt the company's commercial strategy to meet and exceed your qualitative and quantitative targets.
• Manage and expand a customer portfolio: identify opportunities, drive upsell and cross-sell initiatives, and secure long-term partnerships.
• Maintain a structured pipeline in Salesforce, ensuring accurate forecasting and regular updates.
• Understand customer needs and translate them into relevant solutions in collaboration with Pre-Sales, Consulting, Support, and Product teams.
• Prepare for and lead customer meetings, business reviews, negotiations, and contract renewals.
• Monitor market trends, the competitive landscape, and customer expectations to help refine our commercial approach.
• Ensure customer satisfaction and retention by building strong, trust-based relationships.
• Represent Nextlane at industry events, conferences, and partner activities.

Account Manager – Field-based

Product Operations

• Maintain governance across the product lifecycle, including readiness, releases, adoption, early access, general availability, and retirement.
• Maintain a centralised catalogue of products, certifications, integrations, APIs, and platform capabilities.
• Improve operational visibility, lifecycle tracking, and readiness governance across Product and Engineering.
• Support go/no-go readiness reviews covering QA, support readiness, certifications, dependencies, and customer impact.
• Own tracking and governance of OEM, regulatory, invoicing, hosting, security, and integration certifications.
• Maintain visibility of certification owners, renewal dates, dependencies, risks, and delivery status.
• Coordinate cross-functional teams to ensure certification readiness and escalation management.
• Build and maintain executive-grade Power BI dashboards covering product usage, release health, lifecycle status, certifications, backlog KPIs, and operational performance.
• Develop operational reporting, forecasting models, and portfolio insights to improve decision-making and execution visibility.
• Improve KPI consistency, operational reporting quality, and data transparency across Product and Engineering.
• Use AI-assisted reporting and automation to improve operational efficiency and governance scalability.
• Support governance cadences, operational reviews, readiness reviews, and executive reporting processes.
• Coordinate across Product, Engineering, QA, Support, OEM Services, Security, Finance, and GTM teams.
• Improve alignment between roadmap commitments, operational readiness, certification dependencies, and customer obligations.

Sage Application Support Consultant, Native French Speaker

Account Manager – Itinérant

ERP Consultant, Netsuite – Fixed-Term Contract

Application Support Consultant, Native French Speaker

Senior Backend Engineer, .NET, Cloud, APIs

Senior Backend Engineer – .NET, Cloud, APIs

Senior Backend Engineer – .NET, Cloud, APIs

Senior Backend Engineer – .NET, Cloud, APIs

Account Manager – Field-based

Product Operations Lead