Nextiva

Full-stack Engineer

• Design, implement, and refine AI agents for Nextiva’s products that understand and respond to customers in multiple formats (spoken voice, written text)
• Develop conversational logic and multimodal interaction flows leveraging NLP and speech recognition techniques
• Integrate large language models and other AI/ML components into the Agentic AI Platform to enable QA, task automation, sentiment analysis, and recommendations
• Own the end-to-end development lifecycle of AI features
• Build and integrate multimodal interaction components including speech-to-text, text-to-speech, and dialog management systems
• Optimize AI algorithms and agent frameworks for performance, scalability, and reliability
• Implement robust testing (unit, integration, end-to-end) and incorporate ethical AI practices to ensure unbiased, privacy- and security-compliant behavior
• Document AI agent designs, algorithms, and usage guidelines; provide technical guidance and mentorship to junior engineers
• Measure success via improved self-service resolution rates, faster response times, and improved user satisfaction

Junior Software Engineer, AI Agents

DevOps Engineer

• Manage, monitor, and optimize Linux-based systems and servers.
• Troubleshoot OS-level, network, and performance issues.
• Deploy, configure, and manage AWS services including EC2, S3, RDS, IAM, CloudWatch, and VPC.
• Optimize cost and performance of AWS environments and implement high-availability and disaster recovery strategies.
• Develop automation scripts in Bash, Perl, and SQL; write deployment and monitoring scripts.
• Maintain Infrastructure-as-Code using Terraform or CloudFormation.
• Implement observability solutions (CloudWatch, Prometheus, Grafana, ELK stack) and ensure systems meet SLAs/SLOs/SLIs.
• Respond to incidents, perform root cause analysis, and participate in on-call rotations.
• Collaborate with development teams to embed reliability best practices and drive improvements in CI/CD and release processes.

Site Reliability Engineer I

Platform Engineer

• Troubleshoot and mitigate voice platform related issues and support Incident resolution
• Support testing efforts of new voice features, platform types, and endpoints
• Support upgrades and migrations of platforms for life cycle management
• Manage large-scale distributed systems and ensure platform reliability
• Execute build and deployment automation; develop and maintain CI/CD and tooling
• Test new platforms, services, and features of product technology stack and operational tooling
• Provide in-day and after-hours/on-call incident response as part of a 7/24/365 Operations team
• Serve as technical liaison to product development, engineering, support, and executive level staff
• Build, maintain, and promote strong technical documentation

Platform Operations Engineer

• Troubleshoot and mitigate voice platform related issues in public cloud telephony systems
• Assist in resolving complex software-related issues controlling the telephony application switch and related applications
• Support platform migrations, upgrades, and lifecycle management
• Execute build and deployment automation and CI/CD testing
• Test new voice features, platform types, and endpoints
• Manage large-scale distributed systems
• Provide in-day and after-hours incident resolution and on-call support (7/24/365 operations)
• Build, maintain, and promote strong technical documentation
• Act as technical liaison to product development, engineering, support, and executive level staff
• Support Product, Engineering, and Customer Support/Operational teams to uphold platform reliability vision

Technical Product Manager

• Own product strategy, roadmap, and execution for key healthcare AI driven workflows
• Help hospitals and clinics leverage Nextiva’s platform with tight EPIC integrations for scheduling, patient communication, secure messaging, and care coordination
• Develop and harvest product ideas by processing customer and user needs
• Prioritize the feature backlog aligned with business objectives
• Execute, deliver, and drive adoption of products and features
• Act as point person between Business, Development Teams, and UX Teams
• Participate in product planning, UX research, and design
• Work effectively with developer teams, QAs, project managers, and product designers
• Deeply understand healthcare personas: clinicians, IT admins, front-desk staff, and patient support teams
• Define integration patterns with EPIC APIs and partner with Engineering for scalable, secure integrations with EPIC and other EHR systems
• Collaborate with sales, implementation, and customer success to drive adoption and collect feedback
• Define clear user stories, epics, and acceptance criteria with healthcare-specific use cases
• Ensure compliance with HIPAA, HITRUST, and other regulatory requirements in product design
• Manage product initiatives, prioritize dev backlogs, and write clear Jira tickets for developers, designers, and QA

Senior Technical Product Manager, Healthcare

Backend Engineer

• Part of a fast-paced, collaborative team shaping tools that power Nextiva's award-winning platform
• Work across the stack, contribute to modern microservices and APIs, and learn from seasoned engineers
• Design and code workflow, features, or modules in Nextiva
• Tackle challenging engineering and product problems and create solutions for customers
• Create new ideas with design teams to continually iterate
• Work cross-functionally to evaluate product importance and need
• Design, implement and deliver Stand-Alone and REST based API solutions that meet product
• Take ownership of modules from design to implementation

Software Engineer I, Java

• The Indirect Tax Manager will report to the Director of Tax and will focus on indirect tax but also assist with the Company\'s data gathering for income tax compliance, tax accounting and tax planning, as well as identifying and pursuing strategic tax initiatives for the Company.\n• This position requires a hands-on approach and the ability to work independently with internal and external contacts.\n• Key Responsibilities: \n• Manage indirect tax compliance process, working closely with external tax firms to ensure accurate and timely completion of non-income tax compliance obligations including property tax returns, sales and use tax returns, and other miscellaneous telecommunication filings\n• Research and document sales/use and telecom tax issues, keep current on transaction tax developments and communicate tax-related legislative developments, opportunities and exposures\n• Review monthly tax accruals for accuracy and work with accounting units as needed for proper reconciling of tax accounts\n• Ensure processes are in place to obtain sales tax exemption certificates and periodically audit those processes for compliance\n• Participate in ERP system’s design, maintenance, and implementation related to indirect tax matters to ensure compliance, enhance efficiency, and minimize exposure\n• Develop, document, and implement relevant tax policies and processes as our business continues to grow and expand into new markets\n• Partner with accounting, FP&A and other groups to develop successful long-term strategic relationships with internal partners\n• Evaluate process opportunities and implement ways to drive efficiency, automation and tax optimization opportunities\n• Oversee indirect tax audits and resolve tax notices, working closely with our external tax firm\n• Maintain a forward-looking perspective by remaining abreast of industry and tax developments\n• Assist with special projects and company initiatives\n• Qualifications: \n• Bachelor\u2019s degree in accounting/tax required\n• 7-10 years of relevant tax experience, with an emphasis on Indirect Taxes (Sales and Use Tax, Property Tax)\n• Research and analytical skills, including strong written and verbal communication skills\n• The ability to communicate and drive improvements in tax practices and processes\n• Ability to work independently, willingness to roll-up sleeves with a positive \"can do\" attitude\n• Experience in the technology and/or telecom industry preferred but not required\n• Experience working with large data sets a plus\n• Certified Public Accountant (CPA) or CMI preferred\n• Tax system knowledge preferred