Nextiva

Account Executive

• Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer base
• Proactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities
• Lead with Discovery: Listen first to understand business challenges, then align solutions to real customer needs
• Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes
• Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using Salesforce
• Operate with Accountability: Take full ownership of your performance, activity, and results
• Continuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to better serve customers
• Position AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve efficiency and customer experience

Customer Expansion Account Executive – Small Business

Product Manager

• Define and drive the product vision, strategy, and roadmap for Nextiva’s AI Agent Platform, focusing on scalable, modular agentic solutions.
• Lead and mentor a team of product managers across the AI product portfolio.
• Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals.
• Establish clear success metrics for adoption, engagement, and business impact of AI-driven products.
• Deeply understand the agentic AI ecosystem, including intelligent virtual assistants (IVAs), conversational AI, and multi-agent architectures.
• Identify and prioritize use cases such as payment collection, FAQ support, and transactional agents across communication channels (voice, chat, SMS).
• Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents.
• Stay at the forefront of AI innovation — understanding emerging technologies, tools, and frameworks in the agentic and LLM space.
• Serve as the product liaison between the India-based development teams and the U.S. go-to-market organization.
• Work directly with sales, marketing, and customer success to translate complex AI capabilities into clear value propositions.
• Ensure internal teams are equipped to position, demo, and sell AI agent products effectively.
• Drive collaboration on documentation, enablement, and customer education for AI product launches.
• Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience.
• Act as a customer-facing evangelist for Nextiva’s AI capabilities — participating in client meetings, product demos, and industry events.
• Build strategic relationships with external partners and platforms in the AI ecosystem.

Director, Product Management – AI Agents Platform

Support Engineer

• Provide daily support to customers/users of various technology systems including answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate in a factual, polite, and professional manner to support end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary
• Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of support or management
• Increase personal technical knowledge by reading trade publications, administration manuals, and diagnostics information
• Taking inbound contacts from customers through several different media streams, including: Phone, Email and Webchat
• Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude

Technical Support Representative – Weekend/Day Shift

Account Manager

• Own a focused portfolio of named channel partners and identify, recruit, and enable partner types with the capability and appetite to lead with Nextiva’s CX and collaboration solutions.
• Develop and execute a comprehensive territory partner plan that drives pipeline generation, revenue growth, and long-term partner success, including clear segmentation, prioritization, and go-to-market strategies by partner type.
• Define and communicate clear partner expectations, success metrics, and joint business objectives, while outlining how Nextiva will support partners through enablement, marketing, sales alignment, and technical resources.
• Drive partner-led demand generation by collaborating closely with Marketing, Sales Engineering, Training, and Product teams to ensure partners are fully enabled to position, sell, and implement Nextiva solutions effectively.
• Maintain tight alignment with Channel Sales leadership and field sales teams to ensure accurate weekly, monthly, and quarterly pipeline forecasting, and to consistently meet or exceed assigned territory revenue targets.
• Lead regular partner business reviews to assess performance, pipeline health, enablement needs, and growth opportunities, using data-driven insights to course-correct and accelerate results.
• Serve as the primary escalation point and advocate for partners internally, ensuring partner feedback, market insights, and competitive intelligence are effectively communicated to internal stakeholders.
• Work cross-functionally to identify partner challenges and define scalable, measurable solutions that improve partner experience, increase attach rates, and drive long-term retention.
• Act as the voice of the partner internally, ensuring timely communication of product updates, pricing changes, and strategic initiatives while reinforcing Nextiva’s value proposition externally.

Customer Expansion Account Executive – Small Business

Director, Product Management – AI Agents Platform

Technical Support Representative – Weekend/Day Shift

Territory Partner Manager