Nextiva

Product Manager

• Define and drive the product vision, strategy, and roadmap for Nextiva’s AI Agent Platform, focusing on scalable, modular agentic solutions.
• Lead and mentor a team of product managers across the AI product portfolio.
• Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals.
• Establish clear success metrics for adoption, engagement, and business impact of AI-driven products.
• Deeply understand the agentic AI ecosystem, including intelligent virtual assistants (IVAs), conversational AI, and multi-agent architectures.
• Identify and prioritize use cases such as payment collection, FAQ support, and transactional agents across communication channels (voice, chat, SMS).
• Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents.
• Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience.
• Act as a customer-facing evangelist for Nextiva’s AI capabilities — participating in client meetings, product demos, and industry events.

Director, Product Management – AI Agents

Account Manager

• Recruit, onboard, and enable new CX-focused partners aligned to Nextiva’s go-to-market strategy.
• Build strong, collaborative business plans with each partner outlining revenue targets, enablement milestones, and joint marketing efforts.
• Educate and position partners to successfully sell Nextiva’s CX and Contact Center offerings—focusing on value differentiation.
• Work closely with Sales, Solutions Consulting, Revenue Marketing, and Product teams to ensure partners have the training, resources, and support to drive qualified pipeline and closed revenue.
• Manage forecasting accuracy and maintain consistent reporting on partner performance, funnel health, and growth plans.
• Serve as the primary liaison between partner and internal stakeholders, ensuring timely communication, issue resolution, and a seamless partner experience.
• Gather partner and customer feedback to inform product, pricing, and program enhancements.
• Represent Nextiva’s CX portfolio at partner and industry events, webinars, and joint go-to-market initiatives.

CX Partner Manager

• Define, refine, and communicate a clear vision and multi-year roadmap for the Unified CX Platform that serves small business, mid-market, and enterprise customers.
• Translate business goals into product strategies that drive measurable outcomes—adoption, satisfaction, revenue, and retention.
• Stay ahead of CX market shifts, particularly in mid-market SaaS, where tools like Zendesk, Freshdesk, Intercom, Front, and Dialpad are evolving rapidly.
• Partner with leadership to ensure Nextiva’s unified platform differentiates through configurability, AI depth, and agent experience.
• Own the end-to-end product lifecycle—from customer discovery and validation through launch, iteration, and scale.
• Partner daily with Engineering and Design to turn vision into reality, balancing roadmap ambitions with technical feasibility.
• Drive improvements in feature depth and quality—ensuring AI and reporting capabilities are truly enterprise-grade.
• Act as the “CEO of your product,” aligning stakeholders across Sales, Marketing, Finance, Operations, and Customer Success.

Product Management Director

• Lead the strategy and execution of our Unified Customer Experience (CX) Platform.
• Collaborate closely with Engineering, Design, Sales, Marketing, and Operations to ensure platform delivers market-leading capability.
• Define, refine, and communicate a clear vision and multi-year roadmap for the Unified CX Platform.
• Own the end-to-end product lifecycle—from customer discovery and validation through launch, iteration, and scale.
• Act as the “CEO of your product,” aligning stakeholders across various departments.
• Conduct market and user research to inform ongoing product decisions.

Learning and Development

• Support Product, Sales, Support, and Professional Services teams by delivering product enablement tied to technical product knowledge, customer use cases, and go-to-market priorities
• Develop enablement deliverables such as technical playbooks, product capability guides, and customer use case scenarios
• Design and deliver training programs (virtual, in-person, blended) that cover UCaaS, CCaaS fundamentals, platform capabilities, and application to customer workflows
• Create product demonstrations, technical deep-dives, and workflow simulations that support pre-sales and post-sales conversations
• Serve as a bridge between product knowledge and customer outcomes—helping Sales connect features to value, Support troubleshoot with confidence, and Professional Services deliver implementations that align to best practices
• Provide ongoing enablement during product launches, updates, and roadmap rollouts—ensuring GTM teams can position new capabilities effectively
• Collect feedback from learners and stakeholders to continuously evolve enablement assets and training approaches
• Measure the effectiveness of technical enablement programs through adoption, performance metrics, and business outcomes

Senior Instructional Designer

Backend Engineer

• Design, develop, and maintain backend services and APIs
• Collaborate with frontend and mobile teams to deliver end-to-end solutions
• Optimize application performance and scalability
• Write clean, well-structured, and maintainable code
• Participate in code reviews and provide constructive feedback
• Identify and implement process improvements
• Mentor and guide junior engineers

Software Engineer, Java

Security Engineer

• Assess compliance of the organization to industry standards, security frameworks, and privacy regulations
• Review and update security and privacy policies and procedures to ensure consistency with new and evolving requirements
• Plan and conduct internal audits of the design and effectiveness of the organization’s security and privacy controls, policies, processes and procedures
• Document audit findings, identify and report gaps and risks in controls, and lead remediation efforts
• Support external audits by working with the auditor and internal asset, process, and control owners to gather and submit evidence for compliance
• Keep up to date with changes in security frameworks, regulatory changes, and commercial requirements that affect the organization’s compliance, including all countries where Nextiva provides, or intends to provide, service
• Work with product development teams, infrastructure, and other parts of the organization to define policies and procedures, implement remediation plans, and monitor compliance
• Effectively use available AI tools to plan and conduct audits, develop policies and procedures, and document audits
• Perform other duties to support the security and compliance of the organization as required
• Comply with organization information security policies

Information Security Auditor

Frontend Engineer

• Lead React Developer responsible for designing and coding workflows, features, and modules in the Nextiva suite
• Drive the evolution of Nextiva’s products to enhance customer engagement on an AI-powered customer and team communication platform
• Act as a senior individual contributor: write code, own end-to-end feature delivery, and participate in architectural and design discussions
• Design, implement and deliver Stand-Alone and REST based API solutions that meet product requirements
• Conduct code reviews, mentor engineers, and collaborate closely with cross-functional teams (design, product, engineering) to deliver scalable, high-quality solutions
• Take ownership of modules from design to implementation and deployment
• Tackle challenging engineering and product problems and create solutions to customer problems
• Work cross-functionally to evaluate priority and need for product initiatives
• Create new ideas with design teams to iterate on the experience

Technical Lead, React

Full-stack Engineer

• Design, implement, and refine AI agents for Nextiva’s products that understand and respond to customers in multiple formats (spoken voice, written text)
• Develop conversational logic and multimodal interaction flows leveraging NLP and speech recognition techniques
• Integrate large language models and other AI/ML components into the Agentic AI Platform to enable QA, task automation, sentiment analysis, and recommendations
• Own the end-to-end development lifecycle of AI features
• Build and integrate multimodal interaction components including speech-to-text, text-to-speech, and dialog management systems
• Optimize AI algorithms and agent frameworks for performance, scalability, and reliability
• Implement robust testing (unit, integration, end-to-end) and incorporate ethical AI practices to ensure unbiased, privacy- and security-compliant behavior
• Document AI agent designs, algorithms, and usage guidelines; provide technical guidance and mentorship to junior engineers
• Measure success via improved self-service resolution rates, faster response times, and improved user satisfaction

Junior Software Engineer, AI Agents

DevOps Engineer

• Manage, monitor, and optimize Linux-based systems and servers.
• Troubleshoot OS-level, network, and performance issues.
• Deploy, configure, and manage AWS services including EC2, S3, RDS, IAM, CloudWatch, and VPC.
• Optimize cost and performance of AWS environments and implement high-availability and disaster recovery strategies.
• Develop automation scripts in Bash, Perl, and SQL; write deployment and monitoring scripts.
• Maintain Infrastructure-as-Code using Terraform or CloudFormation.
• Implement observability solutions (CloudWatch, Prometheus, Grafana, ELK stack) and ensure systems meet SLAs/SLOs/SLIs.
• Respond to incidents, perform root cause analysis, and participate in on-call rotations.
• Collaborate with development teams to embed reliability best practices and drive improvements in CI/CD and release processes.

Site Reliability Engineer I

Platform Engineer

• Troubleshoot and mitigate voice platform related issues in public cloud telephony systems
• Assist in resolving complex software-related issues controlling the telephony application switch and related applications
• Support platform migrations, upgrades, and lifecycle management
• Execute build and deployment automation and CI/CD testing
• Test new voice features, platform types, and endpoints
• Manage large-scale distributed systems
• Provide in-day and after-hours incident resolution and on-call support (7/24/365 operations)
• Build, maintain, and promote strong technical documentation
• Act as technical liaison to product development, engineering, support, and executive level staff
• Support Product, Engineering, and Customer Support/Operational teams to uphold platform reliability vision

Platform Operations Engineer

• Troubleshoot and mitigate voice platform related issues and support Incident resolution
• Support testing efforts of new voice features, platform types, and endpoints
• Support upgrades and migrations of platforms for life cycle management
• Manage large-scale distributed systems and ensure platform reliability
• Execute build and deployment automation; develop and maintain CI/CD and tooling
• Test new platforms, services, and features of product technology stack and operational tooling
• Provide in-day and after-hours/on-call incident response as part of a 7/24/365 Operations team
• Serve as technical liaison to product development, engineering, support, and executive level staff
• Build, maintain, and promote strong technical documentation

Technical Product Manager

• Own product strategy, roadmap, and execution for key healthcare AI driven workflows
• Help hospitals and clinics leverage Nextiva’s platform with tight EPIC integrations for scheduling, patient communication, secure messaging, and care coordination
• Develop and harvest product ideas by processing customer and user needs
• Prioritize the feature backlog aligned with business objectives
• Execute, deliver, and drive adoption of products and features
• Act as point person between Business, Development Teams, and UX Teams
• Participate in product planning, UX research, and design
• Work effectively with developer teams, QAs, project managers, and product designers
• Deeply understand healthcare personas: clinicians, IT admins, front-desk staff, and patient support teams
• Define integration patterns with EPIC APIs and partner with Engineering for scalable, secure integrations with EPIC and other EHR systems
• Collaborate with sales, implementation, and customer success to drive adoption and collect feedback
• Define clear user stories, epics, and acceptance criteria with healthcare-specific use cases
• Ensure compliance with HIPAA, HITRUST, and other regulatory requirements in product design
• Manage product initiatives, prioritize dev backlogs, and write clear Jira tickets for developers, designers, and QA

Senior Technical Product Manager, Healthcare

• Part of a fast-paced, collaborative team shaping tools that power Nextiva's award-winning platform
• Work across the stack, contribute to modern microservices and APIs, and learn from seasoned engineers
• Design and code workflow, features, or modules in Nextiva
• Tackle challenging engineering and product problems and create solutions for customers
• Create new ideas with design teams to continually iterate
• Work cross-functionally to evaluate product importance and need
• Design, implement and deliver Stand-Alone and REST based API solutions that meet product
• Take ownership of modules from design to implementation

Software Engineer I, Java

• The Indirect Tax Manager will report to the Director of Tax and will focus on indirect tax but also assist with the Company\'s data gathering for income tax compliance, tax accounting and tax planning, as well as identifying and pursuing strategic tax initiatives for the Company.\n• This position requires a hands-on approach and the ability to work independently with internal and external contacts.\n• Key Responsibilities: \n• Manage indirect tax compliance process, working closely with external tax firms to ensure accurate and timely completion of non-income tax compliance obligations including property tax returns, sales and use tax returns, and other miscellaneous telecommunication filings\n• Research and document sales/use and telecom tax issues, keep current on transaction tax developments and communicate tax-related legislative developments, opportunities and exposures\n• Review monthly tax accruals for accuracy and work with accounting units as needed for proper reconciling of tax accounts\n• Ensure processes are in place to obtain sales tax exemption certificates and periodically audit those processes for compliance\n• Participate in ERP system’s design, maintenance, and implementation related to indirect tax matters to ensure compliance, enhance efficiency, and minimize exposure\n• Develop, document, and implement relevant tax policies and processes as our business continues to grow and expand into new markets\n• Partner with accounting, FP&A and other groups to develop successful long-term strategic relationships with internal partners\n• Evaluate process opportunities and implement ways to drive efficiency, automation and tax optimization opportunities\n• Oversee indirect tax audits and resolve tax notices, working closely with our external tax firm\n• Maintain a forward-looking perspective by remaining abreast of industry and tax developments\n• Assist with special projects and company initiatives\n• Qualifications: \n• Bachelor\u2019s degree in accounting/tax required\n• 7-10 years of relevant tax experience, with an emphasis on Indirect Taxes (Sales and Use Tax, Property Tax)\n• Research and analytical skills, including strong written and verbal communication skills\n• The ability to communicate and drive improvements in tax practices and processes\n• Ability to work independently, willingness to roll-up sleeves with a positive \"can do\" attitude\n• Experience in the technology and/or telecom industry preferred but not required\n• Experience working with large data sets a plus\n• Certified Public Accountant (CPA) or CMI preferred\n• Tax system knowledge preferred