Nextiva

Account Specialist

• Either be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business
• Identify and properly qualify opportunities
• Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution
• Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation.
• Align resources to Partners on an as needed basis & join Partner events if necessary
• Demo specific elements of the Nextiva UCXM
• Deliver Amazing Service®, leveraging the value of our products and services
• Document activity and communicate information regarding prospects and opportunities via Salesforce.com
• Create and drive revenue within a specified region or list of named accounts
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure
• Develop business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

CX Specialist, Enterprise Account

Product Manager

• Own the product strategy, roadmap, and business outcomes for Nextiva's mid-market customer experience solutions serving organizations with 100–2,500 employees and BPO operators.
• Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research.
• Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools.
• Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption.
• Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems.
• Drive product launches and adoption strategies that support Nextiva's growth in the mid-market segment.
• Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment decisions.
• Collaborate with Sales, Marketing, and Customer Success teams to communicate product vision, roadmap priorities, and customer value.
• Influence executive stakeholders through clear communication, strong business cases, and data-driven recommendations.
• Leverage AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to embed AI-driven capabilities into the customer experience.

Principal Product Manager – Omnichannel CX

Account Executive

• Identify and qualify potential mid-market clients through targeted outreach, including cold calling, email campaigns, and networking events. Consistently achieve and exceed quotas for new booking by driving the sales of Nextiva CX solutions to mid-market businesses
• Understand the unique needs and challenges of each prospect to tailor our solutions effectively.
• Develop plan to penetrate complex mid market accounts.
• Utilize an established sales methodology to manage and track the sales pipeline, ensuring timely follow-ups and accurate forecasting.
• Conduct compelling product demonstrations and presentations to showcase the value of our SaaS solutions.
• Skillfully negotiate terms and close deals to achieve or exceed sales targets.
• Work closely with XDRs, solutions consulting, rev ops, marketing, customer success, and product teams to ensure a seamless customer experience.
• Keep detailed and accurate records of all sales activities and customer interactions in Salesforce.

CX Specialist, Enterprise Account

Principal Product Manager – Omnichannel CX

Mid-Market Account Executive