Nextiva

Support Engineer

• Provide daily support to customers/users of various technology systems including answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate in a factual, polite, and professional manner to support end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary
• Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of support or management
• Increase personal technical knowledge by reading trade publications, administration manuals, and diagnostics information
• Taking inbound contacts from customers through several different media streams, including: Phone, Email and Webchat
• Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude

Technical Support Representative – Weekend/Day Shift

Account Manager

• Own a focused portfolio of named channel partners and identify, recruit, and enable partner types with the capability and appetite to lead with Nextiva’s CX and collaboration solutions.
• Develop and execute a comprehensive territory partner plan that drives pipeline generation, revenue growth, and long-term partner success, including clear segmentation, prioritization, and go-to-market strategies by partner type.
• Define and communicate clear partner expectations, success metrics, and joint business objectives, while outlining how Nextiva will support partners through enablement, marketing, sales alignment, and technical resources.
• Drive partner-led demand generation by collaborating closely with Marketing, Sales Engineering, Training, and Product teams to ensure partners are fully enabled to position, sell, and implement Nextiva solutions effectively.
• Maintain tight alignment with Channel Sales leadership and field sales teams to ensure accurate weekly, monthly, and quarterly pipeline forecasting, and to consistently meet or exceed assigned territory revenue targets.
• Lead regular partner business reviews to assess performance, pipeline health, enablement needs, and growth opportunities, using data-driven insights to course-correct and accelerate results.
• Serve as the primary escalation point and advocate for partners internally, ensuring partner feedback, market insights, and competitive intelligence are effectively communicated to internal stakeholders.
• Work cross-functionally to identify partner challenges and define scalable, measurable solutions that improve partner experience, increase attach rates, and drive long-term retention.
• Act as the voice of the partner internally, ensuring timely communication of product updates, pricing changes, and strategic initiatives while reinforcing Nextiva’s value proposition externally.

Territory Partner Manager

Product Manager

• Lead the evolution of our Omnichannel Customer Experience platform
• Drive the vision and execution for our next-generation shared inbox, personal inbox, and digital channel integrations
• Own critical initiatives including ticket workflows, all channels including social media, group messaging, and intelligent disposition management
• Collaborate closely with Engineering, Design, and GTM teams to deliver high-impact releases

Principal Product Manager – Omnichannel CX

• Define and drive the product vision, strategy, and roadmap for Nextiva’s AI Agent Platform, focusing on scalable, modular agentic solutions.
• Lead and mentor a team of product managers across the AI product portfolio.
• Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals.
• Establish clear success metrics for adoption, engagement, and business impact of AI-driven products.
• Deeply understand the agentic AI ecosystem, including intelligent virtual assistants (IVAs), conversational AI, and multi-agent architectures.
• Identify and prioritize use cases such as payment collection, FAQ support, and transactional agents across communication channels (voice, chat, SMS).
• Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents.
• Stay at the forefront of AI innovation — understanding emerging technologies, tools, and frameworks in the agentic and LLM space.
• Serve as the product liaison between the India-based development teams and the U.S. go-to-market organization.
• Work directly with sales, marketing, and customer success to translate complex AI capabilities into clear value propositions.
• Ensure internal teams are equipped to position, demo, and sell AI agent products effectively.
• Drive collaboration on documentation, enablement, and customer education for AI product launches.
• Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience.
• Act as a customer-facing evangelist for Nextiva’s AI capabilities — participating in client meetings, product demos, and industry events.
• Build strategic relationships with external partners and platforms in the AI ecosystem.

Director, Product Management – AI Agent Platform

Application Engineer

• Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability.
• Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms.
• Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues.
• Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications.
• Test new VOIP features, products, and services, ensuring they meet quality standards before deployment.
• Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes.
• Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience.
• Ensure VOIP applications meet security standards and compliance requirements.
• Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues.
• Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications.

Senior VoIP Application Engineer

• Sell Nextiva solutions through a primarily outbound motion to existing small business customers (less than 100 employees)
• Uncover opportunities through strategic, prospecting and discovery-led outreach using calls, email, SMS, and voicemail
• Recommend and position Nextiva solutions — from call center features to analytics and AI tools — that solve real business problems
• Deliver personalized product demos that show how Nextiva creates meaningful business outcomes
• Identify and prioritize high-potential opportunities within the existing customer pool, leveraging structured outreach strategies and available insights
• Qualify, prioritize, and close deals with confidence
• Use Salesforce to manage pipeline and forecast revenue accurately
• Consistently meet or exceed monthly and quarterly sales targets
• Collaborate cross-functionally to ensure a seamless customer experience and alignment across teams
• Champion Nextiva’s standard of Delivering Amazing Service® in every customer interaction

Junior Expansion Account Manager, Small Business

Director

• Lead and develop a team of senior Solutions Consultants
• Support complex sales and expansion cycles for strategic and BPO accounts
• Act as an executive-level partner on high-visibility customer engagements
• Guide customer conversations across UCaaS, CCaaS, CX, and AI use cases
• Translate technical capabilities into clear business value for executives
• Partner with Sales, Product, Service Delivery, and Customer Success
• Operate effectively in a fast-changing, low-process environment

Director, Solutions Consulting

Human Resources

• Manage end-to-end onboarding and offboarding processes, including documentation, HRIS updates, asset allocation and induction programs
• Gather feedback from new hires on onboarding experience and suggest improvements
• Support or coordinate HR programs, awareness campaigns and training sessions
• Maintain accurate employee records in HRIS (Oracle, HRStop) and ensure compliance with statutory requirements (PF, ESI, insurance, BGV)
• Coordinate with IT, Facilities, and vendors for employee lifecycle events (joiners, exits, reporting changes)
• Administer benefits, insurance, and assist with statutory filings; liaise with external partners for timely processing
• Ensure all HR processes adhere to company policies and local labor laws
• Act as the first point of contact for employee queries, grievances, and support requests
• Facilitate new hire orientation and cultural induction; promote a positive and inclusive workplace
• Support employee engagement initiatives, internal communications, and feedback mechanisms
• Assist in organizing employee events, wellness programs, and recognition activities
• Maintain and update employee master sheets (India and Global); ensure data accuracy and confidentiality
• Track probation reviews, confirmations, and performance milestones
• Identify opportunities to streamline HR processes and enhance operational efficiency
• Support HR projects related to policy development, automation, and digital transformation
• Participate in audits, compliance checks, and process documentation
• Collaborate with Talent Acquisition, Finance, IT, and Facilities teams for cross-functional HR activities
• Coordinate with external vendors for background verification, insurance, and statutory compliance
• Coordinate quarterly/annual performance review cycles, including scheduling, reminders, and documentation
• Maintain, track and administrate Performance improvement plans
• Maintain logs of employee relations cases, grievances, and resolutions

Human Resources Coordinator

Engineer

• Develop Core Communication Services: Build and maintain backend services for voice/video calling (signaling servers, call routing logic, media gateways) using SIP and WebRTC.
• Enhance Audio Quality (DSP): Implement and tune digital signal processing algorithms for superior call audio.
• Optimize Media & Codecs: Work with real-time media streaming (RTP) and various codecs (Opus, G.711, H.264, etc.).
• Integrate Voice AI Features: Embed speech-to-text (ASR) and text-to-speech (TTS) capabilities.
• Ensure Scalability & Resilience: Design services with a cloud-native approach (microservices, containers).
• Performance & Reliability Tuning: Continuously profile and improve system performance end-to-end.
• DevOps & Support: Use CI/CD pipelines to deploy updates safely with zero downtime.
• Collaboration: Work closely with Product Managers, front-end teams, AI/ML team, and network engineers.

Senior Voice & Video Platform DSP Engineer

• Develop backend services for voice/video calling using SIP and WebRTC
• Implement and tune digital signal processing algorithms for superior call audio
• Optimize codec configurations and adapt bitrates based on network conditions
• Integrate speech-to-text and text-to-speech capabilities into the platform
• Design services with a cloud-native approach for deployment on Kubernetes
• Continuously profile and improve system performance end-to-end
• Use CI/CD pipelines to deploy updates safely with zero downtime
• Work closely with Product Managers, front-end teams, AI/ML team, and network engineers