CX Specialist, Enterprise Account

Nextiva

Enterprise Account Manager driving sales for Nextiva’s UCaaS and CCaaS solutions. Collaborating with clients to enhance customer experiences and achieve sales objectives.

Posted 7/10/2026full-timeScottsdale • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $171,500 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Either be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business
Identify and properly qualify opportunities
Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution
Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation.
Align resources to Partners on an as needed basis & join Partner events if necessary
Demo specific elements of the Nextiva UCXM
Deliver Amazing Service®, leveraging the value of our products and services
Document activity and communicate information regarding prospects and opportunities via Salesforce.com
Create and drive revenue within a specified region or list of named accounts
Meet and exceed all quarterly and annual sales quotas
Own the sales cycle from lead generation to closure
Develop business plan and present the business plan during quarterly review sessions
Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Requirements

What you’ll need

5+ years of Solutions Selling experience with CCaaS, Telecom, CRM or AI required
3+ years of selling CCaaS required
Ability to cultivate and build positive relationships
Understanding and experience with selling to Executives in Fortune 1000+ type organizations
Strong emphasis on collaboration and communication with Partners and internal team
Hands-on Salesforce experience
Demonstrated ability to consistently achieve and exceed quota
Proven ability to manage leads, manage a pipeline, and forecast
Proven track record of selling solutions to strategic customers

Benefits

Comp & perks

Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Life, disability, and supplemental indemnity plans
Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Employee Assistance Program (EAP) and comprehensive wellness initiatives
Access to ongoing learning and development opportunities and career advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Solutions SellingSales Cycle ManagementLead GenerationAccount ForecastingContract Execution

Soft Skills

Relationship BuildingCollaborationCommunication