Nextiva

Platform Operations Engineer

Nextiva

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

JuniorMid-Level

Tech Stack

AnsibleCloudDistributed SystemsFirewallsGoogle Cloud PlatformJavaJavaScriptPythonSQLTerraformVoIP

About the role

  • Troubleshoot and mitigate voice platform related issues in public cloud telephony systems
  • Assist in resolving complex software-related issues controlling the telephony application switch and related applications
  • Support platform migrations, upgrades, and lifecycle management
  • Execute build and deployment automation and CI/CD testing
  • Test new voice features, platform types, and endpoints
  • Manage large-scale distributed systems
  • Provide in-day and after-hours incident resolution and on-call support (7/24/365 operations)
  • Build, maintain, and promote strong technical documentation
  • Act as technical liaison to product development, engineering, support, and executive level staff
  • Support Product, Engineering, and Customer Support/Operational teams to uphold platform reliability vision

Requirements

  • At least 2+ years of platform operations experience in cloud based environments; preferred knowledge of FreeSWITCH, Kamailio and Coturn and other telephony application switches
  • Solid understanding scripting languages like Terraform, Ansible, JavaScript and Python
  • Foundational understanding of public cloud infrastructure (GCP preferred) centered around network and geo-graphical deployments voice architecture
  • Fundamental understanding of CI/CD, distributed architectures and micro-services; ability to read and troubleshoot Java code base is a plus
  • Solid knowledge of WebRTC and VoIP related to protocols and architecture
  • Fundamental understanding of SRE best practices, including reliability, monitoring, availability, and incident response
  • Solid understanding of traditional infrastructure tenants; Networking, Firewalls, and OS base
  • Database experience with enterprise class SQL
  • Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions
  • Strong analytical and organizational skills, with attention to detail
  • Demonstrate strong verbal and written communication skills
  • Ability to multi-task, prioritizing multiple objectives and initiatives
  • Able to work in a team environment and with a diverse group
  • Mentoring and cross training to platform engineering and operations
  • Self-driven, highly motivated, quick responder, and sound decision-making skills