Senior Developer, Platform Engineering – CCaaS
Genesys
full-time
Posted on:
Location Type: Hybrid
Location: Chennai • 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
AWSCloudJavaScriptNode.jsPythonServiceNowTypeScript
About the role
- Designing, developing, and deploying Genesys Cloud-based automations, workflows, and AI-driven enhancements
- Building and extending flows, bots, and integrations that improve self-service and internal support experiences
- Implementing Agentic AI-driven features such as conversational bots, topic/sentiment analytics, predictive routing, and summarization
- Collaborating on AIOps solutions to provide autonomous and self-healing IT solutions
- Contributing to the design and operation of CI/CD pipelines for flows, bots, and integrations
- Writing production-quality, reusable code or scripts to support automation, integration, and monitoring functions
- Collaborating with product owner and manager to refine backlog items, estimate effort, and plan sprint deliverables
- Participating in peer reviews, testing, and release validations to ensure high-quality, reliable deployments
- Monitoring flow and bot performance, analyze trends, and propose improvements
- Maintaining detailed documentation for flows, integrations, and deployment procedures
Requirements
- 5+ years of experience designing and implementing CCaaS or contact center automation solutions
- Solid understanding of AI-driven contact center capabilities, including natural language understanding and predictive routing
- Proficiency with ServiceNow or equivalent workflow automation platforms
- Familiarity with CI/CD pipelines and Git-based source control
- Experience developing integrations using REST APIs, JSON, and OAuth authentication
- Ability to code in a modern scripting or programming language (Python, Node.js, or TypeScript)
- Working knowledge of AWS concepts such as Lambda, Event Bridge, or Secrets Manager
- Strong analytical and problem-solving skills; ability to debug complex systems
- Excellent communication and teamwork skills across distributed teams
- Bachelor’s degree in computer science, Engineering, or related discipline
Benefits
- larger tech companies' benefits and perks
- independence to make a larger impact on the company
- ownership of work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Genesys CloudAI-driven enhancementsconversational botstopic analyticssentiment analyticspredictive routingCI/CD pipelinesREST APIsJSONOAuth
Soft skills
analytical skillsproblem-solving skillscommunication skillsteamwork skills