Delivering all aspects of production support for various applications along with some 3rd party vendor products including incident resolution or proactive mitigation, change & problem management
Ensuring compliance to all agreed SLAs and requirements managing and maintaining cloud infrastructure
Performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status
Mentoring and developing junior members of the team
Ability to act as SME and ability to independently handle client issues and incident escalations
Requirements
5+ years of Application Support/TechOps experience
Team management experience of over 3 years
Knowledge of cloud technologies like AWS
Containerization, CI/CD, GitHub/Gitlab
Cloud networking - Must
Oracle, PL/SQL Query
Linux/Unix Shell Scripting (or Python), Java – Must
Keen problem solver with analytical nature and excellent problem-solving skillset
Open minded, flexible and willing to adapt to changing situations
Be able to work flexible hours including some weekends and possibly public holidays to meet work demands and project deadlines
Excellent communication skills, both written and verbal, in the English language with ability to represent complex technical issues/concepts to non-tech stakeholders.
Benefits
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.