Senior Product Manager
DaVita Kidney Care
Product Management Director
Nextiva
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $250,000 per year
Job Level
Lead
About the role
- Define, refine, and communicate a clear vision and multi-year roadmap for the Unified CX Platform that serves small business, mid-market, and enterprise customers.
- Translate business goals into product strategies that drive measurable outcomes—adoption, satisfaction, revenue, and retention.
- Stay ahead of CX market shifts, particularly in mid-market SaaS, where tools like Zendesk, Freshdesk, Intercom, Front, and Dialpad are evolving rapidly.
- Partner with leadership to ensure Nextiva’s unified platform differentiates through configurability, AI depth, and agent experience.
- Own the end-to-end product lifecycle—from customer discovery and validation through launch, iteration, and scale.
- Partner daily with Engineering and Design to turn vision into reality, balancing roadmap ambitions with technical feasibility.
- Drive improvements in feature depth and quality—ensuring AI and reporting capabilities are truly enterprise-grade.
- Act as the “CEO of your product,” aligning stakeholders across Sales, Marketing, Finance, Operations, and Customer Success.
Requirements
- Education: Bachelor’s degree in Business, Computer Science, Engineering, or related field; MBA or advanced degree a plus.
- Experience: 10 + years of SaaS product management experience with end-to-end ownership.
- Domain Expertise: Proven track record with CX, Contact Center, or Communication Platforms—e.g., Zendesk, Freshdesk, Intercom, Front, Dialpad.
- Strategic Acumen: Ability to define vision, drive alignment, and lead complex cross-functional initiatives.
- Execution Excellence: Deep experience in agile product delivery, roadmap planning, and backlog prioritization.
- Customer Focus: Demonstrated success using research and data to guide decision-making.
- Business Acumen: Understanding of SaaS metrics, P&L impact, and trade-offs that drive growth.
- Collaboration: Proven ability to lead through influence in a flat organizational model with minimal hierarchy.
Benefits
- Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance 💼 - Life, disability, and supplemental indemnity plans
- Work-Life Balance⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- Financial Security💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS product managementagile product deliveryroadmap planningbacklog prioritizationcustomer discoverydata analysisAI capabilitiesreporting capabilitiesproduct lifecycle managementCX strategy
Soft skills
strategic acumenexecution excellencecustomer focuscollaborationleadershipcommunicationinfluencealignmentvision definitioncross-functional initiative leadership
Certifications
Bachelor’s degreeMBAadvanced degree
