NextGen Healthcare

User Researcher

• Devising and executing User Experience research studies
• Plan and conduct user research using both qualitative and quantitative methods
• Translate insights into clear, actionable findings for design and product teams
• Collaborate with designers, product managers, and developers to ensure user needs are at the center of our decisions
• Create research plans, screeners, scripts, and reports
• Present findings to stakeholders in a clear, compelling way that connects user insights to business goals
• Help standardize and scale research operations within the team
• Support Figma-based design work during quieter research cycles

User Experience Researcher

Financial Planning and Analysis

• Own key elements of the annual planning process and prepare/coordinate the annual plan with business partners
• Lead monthly/quarterly forecast activities and bookings modeling
• Plan and analyze commission expense, headcount tracking, and spend efficiency
• Provide strategic, operational, and financial support to Sales, Marketing and Finance leadership
• Partner closely with Sales, Marketing, Revenue Operations, and Executive leadership to integrate budgeting, forecasting, analytics, and reporting
• Steward financial planning systems and assist implementation of new business intelligence tool
• Analyze financial results and prepare monthly expense forecasts for supported departments
• Create and analyze monthly, quarterly, and annual reports ensuring accurate financial recording
• Perform financial forecasting and reconciliation of internal accounts
• Review and approve purchase requests for accuracy and consistency with procurement and accounting guidelines
• Develop integrated revenue/expense analyses, projections, reports, and presentations
• Maintain organizational headcount updates and resource allocation monthly
• Perform Treasury-related analytics, financial modeling, scenario analysis, and ad hoc analyses
• Assist in preparation of presentation packages for the board of directors
• Perform other duties supporting the overall objectives of the position

Senior Analyst I, Financial, Commercial Growth

Program Manager

• Plan, execute, and finalize development programs according to strict deadlines and within budget
• Work collaboratively with project teams to determine critical milestones and deliverables on programs and communicate all aspects of the program effectively
• Work closely with project sponsor, cross-functional teams and assigned project managers to develop scope, deliverables, required resources, work plan, budget and timing of initiatives
• Liaison with project managers to build relationships vital to the success of the project
• Direct, develop and manage Program/Project Development from beginning to end with full scale project plans and associated communication documents
• Develop and manage budget for projects and accountability for delivering against established business goals/objectives
• Plan, manage, track, and schedule project timelines and milestones using appropriate tools
• Conduct project assessments and generate recommendations report containing estimation of resources needed and negotiation needed with other department managers personnel assets needed
• Provide progress reports, proposals, requirements documentation and presentations
• Contribute in the process for improvement activities and assist in driving and supporting to fruition
• Perform other duties that support the overall objective of the position

Support Engineer

• Provide technical and application support for NextGen Healthcare products and services
• Support client workstations, servers, hosted/virtual environments, and storage solutions
• Perform root cause analysis and develop checklists for common problem resolution
• Consult with clients via telephone and remote access to deliver technical expertise
• Diagnose, evaluate, research and resolve software and infrastructure-related issues
• Create/enhance detailed descriptions of client-reported issues and document troubleshooting in support software
• Review and coach on cases handled/transferred by other Technical Support Analysts
• Author, edit and review knowledge articles for technical accuracy
• Manage client-initiated or internal escalations and coordinate with Tier 3 or leadership
• Expand product and third-party solution knowledge through training
• Participate in after-hours/on-call support as part of rotating schedule
• Assist junior analysts with policies, procedures, standards and checklists
• Perform other duties supporting position objectives

Technical Support Specialist II

Digital Marketing

• Develop, execute, and optimize multi-touch digital marketing demand generation campaigns for the B2B buyer journey
• Create, implement, and optimize multi-channel digital campaigns, including SEO, PPC, and social media advertising
• Track and evaluate KPIs such as conversion rates, cost per lead, and engagement to optimize marketing spend
• Collaborate with Web Developers on website and page layout optimization
• Support A/B testing, landing page improvements, and chatbot enhancements to drive lead conversions
• Partner with sales and product teams to align marketing efforts with business goals
• Manage and segment client and prospect database and leverage data insights to improve engagement and lead quality
• Perform other duties supporting overall objectives of the position

Project Manager

The Project Manager I, Implementations is responsible for the coordination and completion of implementation projects.
Oversees all aspects of projects, sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
Responsible for coordinating the delivery of professional services to customers.
Manages the delivery of multiple project initiatives designed to enhance the services and level of support provided to the client.
Responsibilities include the overall planning, organizing, directing, controlling and delivery of all projects prioritized in alignment with the client's expectations and business needs.
Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs.
Directs the activities of consultants, analysts, specialists and sub-contractors and is responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of multiple projects.
Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects.
Establishes work plan and multi-disciplinary staffing for each phase of project, and arranges for recruitment or assignment of project personnel.
Provides project status reporting and updates to upper management.
Confers with project staff to outline work plan and to assign duties, responsibilities, and scope of authority.
Prepares project reports for management, client, or others.
Confers with project personnel to provide technical advice and to resolve problems.
Perform other duties that support the overall objective of the position.
This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer.
Believe in Better® We reimagine ambulatory healthcare and design award-winning solutions to practices to achieve better outcomes and build healthier communities.

Project Manager I, Implementations

• The Director of FP&A will be a key leader within the Finance organization, responsible for building and leading a high-performing team, driving forecasting accuracy, enhancing financial models, and partnering with business intelligence on system requirements and business leaders on providing strategic insights.
• Leadership & Team Development: Lead, mentor, and grow a team of FP&A professionals. Foster a culture of accountability, continuous improvement, and business partnership.
• Financial Planning & Forecasting: Enhance and maintain the company long-range plan along with driving the annual operating plan process and project management. Partner with business units to align financial targets with company strategy. Ensure forecasts and budgets are accurate, timely, and actionable.
• Business Performance & Decision Support: Provide monthly and quarterly business performance reporting to executive leadership and Board of Directors. Ownership of billings forecasting model and cash flow forecasting. Lender reporting and strong understanding of credit agreements. Support M&A evaluation, integration planning, and capital allocation decisions. Drive scenario modeling and sensitivity analysis to support strategic initiatives.