NextEra Energy, Inc.

Scrum Master / Agile Coach

• Serve as Senior Scrum Master specializing in digital workspace enterprise-wide services including endpoint device deployment, core IT tool sets, end user experience, secure remote connectivity, and infrastructure storm support
• Lead agile delivery for core digital workspace functions: monitoring/observability optimization, digital experience enhancement, mainframe modernization (SAP migration via Xploration Destiny), and virtual infrastructure zero-trust capabilities
• Support strategic efforts including tools rationalization, application simplification, and End Point Compute streamlining using Modern Device Management platform
• Facilitate all Scrum ceremonies and adapt traditional project management elements for complex infrastructure initiatives
• Organize and facilitate release and sprint planning sessions, daily stand-ups, sprint demos, retrospectives, story refining sessions, and related activities
• Guide development teams delivering tech simplification initiatives: software asset management centralization, observability frameworks, and digital experience monitoring tools
• Collaborate with product owners to manage backlogs for digital workplace services targeting 15% MTTR reduction
• Facilitate transparent communication between teams delivering products, IT operations and business representatives
• Support Voice of Customer initiatives by incorporating employee feedback into product development cycles
• Drive productivity improvements in device management, reducing deployment readiness for storm response from 3 days to 2 hours and targeting 80% deployment speed increases
• Champion quality standards for secure, compliant user experiences across physical and virtual ecosystems
• Coordinate regularly with infrastructure, cybersecurity, and business continuity teams to ensure operational resilience and employee experience objectives
• Use Collaborative Lifecycle Management (CLM) tool to prepare, communicate, and share team metrics and delivery results
• Embrace servant leadership, coach team members and stakeholders, remove impediments, and facilitate the team becoming self-managing and high-performing