Senior Product Services Engineer

NextEra Energy, Inc.

Product Services Engineer resolving customer issues via phone, email, and chat. Analyzing and addressing technical challenges to improve software performance and customer satisfaction.

Posted 6/17/2026full-timeJuno Beach • Florida • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Respond to customer queries in a timely and accurate way, via phone, email or chat
Research and analyze customer pain points by replicating and testing the issue in the sandbox environment
Conduct investigative work and trace root cause back as either a system defect, product enhancement or change management issue
Collaborate with the broader product team to diagnose software performance or algorithm performance issues leading to customer dissatisfaction
Contribute to minor code and script changes and deploy hotfixes for class II engineering changes
Work with product owners to prioritize system enhancements or break/fix issues
Participate in Sprint planning and user acceptance testing prior to release
Work with software engineering to troubleshoot and test system enhancements
Contribute to the development and update of the Customer Knowledge database for common requests
Ensure continuous improvement to operational and customer satisfaction metrics

Requirements

What you’ll need

High School Grad / GED
Bachelor's or Equivalent Experience
Experience: 4+ years

Benefits

Comp & perks

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

code changesscript changeshotfixessystem enhancementsuser acceptance testingtroubleshootingcustomer knowledge databaseroot cause analysisproduct enhancementchange management

Soft Skills

customer servicecollaborationcommunicationproblem-solvinganalytical skillstimelinessattention to detailinvestigative skillsprioritizationcontinuous improvement

Certifications

High School GradGEDBachelor's Degree