Area Vice President, Digital & Automation
Siemens Healthineers
VP, Implementation
Nextech Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead, coach, and scale implementation, project management, and technical services teams, ensuring alignment with company vision and client experience goals.
- Build and execute a modern enterprise onboarding strategy that reduces time-to-value and elevates client satisfaction.
- Establish clear KPIs for implementation (e.g., client satisfaction, time-to-value, adoption rates) and consistently exceed targets.
- Champion digital transformation by identifying and applying AI, automation, and workflow tools to drive efficiency and scalability.
- Partner with Sales, Client Success, and other teams to scope and deliver seamless client transitions from contract to go-live.
- Serve as an executive sponsor for key enterprise clients, building trusted relationships and ensuring strategic outcomes.
- Collaborate across functions to optimize implementation processes, standardize best practices, and align on business priorities.
- Provide regular executive-level reporting on key operational and client outcomes.
- Develop and retain top talent, building a strong leadership bench and scalable team structures to support long-term growth.
- Lead change management initiatives with clients and internal teams to ensure successful adoption of new systems, processes, and technologies.
- Serve as the voice of the customer to internal stakeholders, providing strategic insights to Product and Engineering to improve solutions and client outcomes.
- Own and manage departmental budgets, ensuring efficient allocation of resources while balancing client outcomes and business objectives.
- Carry out additional responsibilities as assigned based on business need
Requirements
- Bachelor's degree in related field
- A savvy operational leader with proven ability in process improvement within a customer-centric atmosphere
- 10+ years of professional services experience
- Demonstrated experience in a Customer Success, Professional Services or Sales leadership role.
- Experience leading teams of individual contributors and other managers
- Exceptional written and verbal communication skills
- Demonstrated ability to problem solve, strong judgment and interpersonal skills.
- Empathy, humility and listening skills
- The skills to be a data-driven decision maker, with a willingness to experiment and iterate
- Ability to work effectively with all levels of the organization
- Demonstrated ability to lead digital transformation initiatives, ideally involving AI and automation
- Strong understanding of broader business initiatives and strategy and ability to incorporate this understanding into client interaction/outcomes
- Ability to travel roughly 15% of the time throughout the year, including very occasionally on weekends
Benefits
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off: take time off when you need it without worrying about available hours
- 10 paid holidays
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Luminaries Peer Recognition Program
- Wellness Program with rewards
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
- Pet Insurance options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprocess improvementdigital transformationAIautomationworkflow toolsKPI establishmentclient onboarding strategychange managementbudget management
Soft skills
leadershipcommunicationproblem solvinginterpersonal skillsempathyhumilitylistening skillsdata-driven decision makingcollaborationstrategic insights
Certifications
Bachelor's degree
