Next Lotto

Scrum Master

• Support our development teams in continuously improving their sprint-based ways of working
• Coach product roles and team members in pragmatic agile methods and self-organization
• Facilitate retrospectives, team workshops, and cross-functional alignment sessions
• Develop lean, reusable formats and templates

Agile Master – Agile Coach

Customer Success Manager

• Du übernimmst die ganzheitliche End-to-End-Verantwortung für die Player Journey nach der Akquisition
• Du konzipierst und steuerst datengetriebene Multi-Channel-Kampagnen über Push, E-Mail und In-App-Messaging
• Du baust das fundamentale Lifecycle-Programm von Grund auf auf
• Du optimierst tägliche Lifecycle-Kampagnen über Push-Benachrichtigungen, E-Mail und In-App-Messaging in CleverTap
• Du entwickelst verhaltens- und lifecycle-basierte Segmentierungs- und Targeting-Logiken zur Sicherstellung der optimalen Botschaft zum richtigen Zeitpunkt
• Du analysierst Retention-Kurven, Kohorten, Engagement, Churn sowie des LTVs und baust passende Dashboards in Zusammenarbeit mit dem Data-Team
• Du arbeitest eng und interdisziplinär mit Teams aus Marketing, User Acquisition, Social Media, Data und Product zusammen
• Du stellst sicher, dass alle relevanten Compliance-Anforderungen erfüllt sind.

Senior CRM, Lifestyle Manager

Manager

• Daily campaign management across our owned channels (Meta, Apple Search Ads, Google Ads, TikTok) – including bid optimization, budget control, and testing of audiences and placements
• Creative testing – close collaboration with the Creative team to create briefs, execute and iterate ad creatives, and document learnings
• Performance reporting – preparation of weekly dashboards and monthly deep dives; analysis of channel-based CAC, ROAS, conversion rate, and quality-of-acquisition metrics (e.g., payback period and retention rate)
• Channel testing – design and execution of structured tests on new channels, including robust measurement methodology and well-founded stop/scale decisions
• Tactical coordination with external partners in CTV/LTV/Programmatic – briefings, weekly alignments and creative reviews
• Attribution & tooling – ensuring a clean MMP setup (Adjust) and close collaboration with the Data team to analyze data and Marketing Mix Models (MMM)
• Collaboration with adjacent teams – especially Organic Social Media, Brand, CRM and Creative
• Ensuring compliance – adherence to regulatory requirements in the German lottery market (GlüStV, GGL) and implementation of corresponding paid-marketing policies

Senior UA Manager

Operations

• Actively support the support team in day-to-day operations, e.g., as holiday cover, during peak periods, or when request volumes increase around large jackpots.
• Collect customer feedback from tickets and community channels, cluster it, and prepare it so product and marketing teams can act on it.
• Integrate AI meaningfully into daily support operations.
• Ensure that relevant support knowledge is documented in a structured way and shared across the organization.
• Shape the quality of support responses, focusing on clarity, consistency and customer orientation.
• Operationally develop support tooling, workflows and documentation structures.

Customer Operations Manager

Recruitment

• Provide organizational support for an efficient hiring and onboarding process
• Coordinate interviews and communicate with candidates and hiring managers
• Maintain the applicant tracking system (ATS - TeamTailor)
• Prepare interview materials, score sheets, and relevant information for hiring managers
• Support candidate communications
• Create and publish job postings
• Support the offer process and assist with onboarding preparation

Agile Master – Agile Coach

Senior CRM, Lifestyle Manager

Senior UA Manager

Customer Operations Manager

Recruiting Coordinator