Newsela

Manager

• Lead implementation & onboarding. Own how Newsela’s assessment products get stood up for customers, including onboarding, configuration and go-live support for strategic and key accounts.
• Deliver ongoing advisory & support. Build a team and a playbook that deepens the assessment relationship between Newsela and key accounts. This may include score interpretation, additional assessment needs, data coaching, and usage reviews that drive renewal-worthy outcomes.
• Manage assessment migration & content services. Oversee assessment migration and content services with clear scoping and quality standards.
• Lead the team. Hire, coach, and develop a team of individual contributors. Set clear expectations, run a healthy operating cadence, and create the conditions for people to do their best work.
• Operationalize and optimize the function. Optimize the intake, prioritization, and capacity model that lets the team scale without sacrificing quality. Document what works and change what doesn’t.
• Partner cross-functionally. Work side-by-side with other functional teams to make sure assessment services is a force multiplier for the broader business.
• Be a voice of the customer. Translate what you see in the field back into product and content priorities. Bring evidence, not anecdotes.

Manager, Assessment Services

Customer Success Manager

• Manage 25 to 35 enterprise accounts, including some of the largest district accounts in the country.
• Utilize data, our tech stack (including Gainsight, Salesforce/SFDC, and Gong), and customer insights to drive company results in product adoption, renewal, and expansion.
• Leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs.
• Drive successful business reviews with clients and manage an assigned portfolio of clients and related OKRs.
• Own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal.
• Have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.
• This role requires significant autonomy, representing the company in the market, making recommendations that impact strategy and results, and managing priorities independently.
• Exercise discretion and independent judgment on matters of significance, including evaluating customer needs, structuring tailored solutions, negotiating within established guidelines, and influencing revenue and business outcomes.

Enterprise Customer Success Manager

Data Analyst

• Engage with school district leaders and educators to understand their data analytics needs and to educate diverse stakeholders on how to effectively use the dashboards to interpret data.
• Design and develop customized metrics and dashboards.
• Utilize SQL for database management and queries, ensuring accurate and accessible data solutions.
• Provide ongoing support and maintenance for the data dashboards by troubleshooting, diagnosing, and resolving platform and data quality issues to ensure reliable reporting and effective data modeling.
• Collaborate with data scientists, engineers, and Product to enhance the data platform.

Educational Data Analyst

Sales Development Rep

• As a Sales Development Representative (SDR) you will work across Newsela’s Sales organization to support aggressive growth by researching, prospecting through calls and emails, and qualifying leads in order to build pipeline for Sales Reps.
• Your days will be composed of responding to inbound inquiries, proactive cold outreach to potential new customers, and providing online product demonstrations that draw prospects into initial discovery calls and identify key needs that ultimately lead to qualified opportunities for our Sales team.
• You will collaborate within the Sales organization to inform strategy and process that enhances sales performance.
• You will be part of a team that has incredible support through sales training and enablement, as well as through marketing and operations.

Sales Development Representative

Content Writer

• Ship full-stack features with measurable product impact.
• Provide substantive code review, architectural feedback, not just approvals.
• Serve as a first responder for production issues (within working hours): triage, root cause, and preventive measures recommendations.
• Improve the team's engineering practice over time: tooling, agentic workflows, technical standards, and documentation that lives where work happens.
• Translate product requirements into a technical approach and communicate the reasoning.

Senior Software Engineer – Newsela Writing Team

DevOps Engineer

• As a Senior Site Reliability Contractor, you will be involved in coding infrastructure automation with Terraform and Github Actions CI/CD.
• Focus on improving our monitoring using Datadog, Sentry, and Cloudwatch.
• Be on an on-call rotation to respond to incidents that impact Newsela.com availability and provide support for developers during internal and external incidents.
• Maintain and assist in extending our infrastructure with Terraform, Github Actions CI/CD, Prefect, and AWS services.
• Build monitoring that alerts on symptoms rather than outages using Datadog, Sentry and CloudWatch.
• Look for ways to turn repeatable manual actions into automations to reduce on-call toil.
• Improve operational processes (such as deployments, releases, migrations, etc) to make them run seamlessly with fault tolerance in mind.
• Design, build and maintain core cloud infrastructure on AWS and GCP that enables scaling to support thousands of concurrent users.
• Debug production issues across services and levels of the stack.
• Provide infrastructure and architectural planning support as an embedded team member within a domain of Newsela’s application developers.
• Plan the growth of Newsela’s infrastructure.

Senior Site Reliability Engineer

• Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
• Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
• Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions
• Lead renewal strategy and execution, reducing risk and securing long-term partnerships
• Identify and drive expansion opportunities in partnership with Sales
• Run efficient, scalable motions (segmentation, automation, 1:many engagement) to maximize reach and impact
• Conduct discovery to understand goals, align on outcomes, and position Newsela as a strategic partner
• Solve root causes of customer challenges rather than addressing surface-level symptoms
• Maintain accurate forecasting, planning, and execution tracking in our systems
• Leverage core tools (ex. Salesforce, Gainsight, Gong, Salesloft) to manage your book of business with consistency, operational rigor, and clear process adherence
• Continuously seek feedback and improve your approach to raise the bar on performance and outcomes

Associate Customer Success Manager

Analytics Engineer

• We are looking for a Lead Analytics Engineer to join our data team.
• Reporting to the Hiring Manager, you will be responsible for applying data engineering best practices to analytics code to transform, test, and document data.
• You will provide clean and organized data sets to end users.
• You will be provide expert code reviews and mentorship to other engineers in the data space
• You will be responsible for building and maintaining composable data models, as well as optimizing SQL query performance for the models you build.
• You will transform raw data into business insights, working closely with stakeholders and developing analyses to answer critical business questions.
• You will create data visualizations and help stakeholders explore and understand the data visualization tools available to them.

Lead Analytics Engineer – Data Team

Recruitment

• You will act as a core partner to our leadership team, responsible for building and scaling our GTM and Engineering organizations during a period of high growth. Translate business priorities into clear, actionable hiring plans.
• Lead, mentor, and coach a high-performing team of recruiters, focusing on individual professional development, fostering a culture of excellence, and managing for continuous improvement and growth.
• Own end-to-end recruiting performance, including req prioritization, funnel health, and time-to-fill. Through leadership of the team you will ensure consistent, high-quality execution across roles while balancing speed, quality, and candidate experience.
• Lead the team to partner closely with hiring managers and leaders to define role scope, align on hiring criteria, and drive effective interview processes. Coach stakeholders to make strong, timely hiring decisions and maintain a high talent bar.
• You will identify areas for improvement within the recruitment lifecycle and implement data-driven solutions to streamline hiring and enhance our employer brand.
• You will leverage compensation and market insights from tools like UKG and Salary.com to inform hiring strategy.
• You will oversee recruitment strategies for our growing international contractor population, specifically in LATAM (Brazil, Mexico, Argentina) and the Philippines, ensuring alignment with business needs and compliance considerations.
• Champion a compelling and consistent candidate experience while strengthening our employer brand to attract top talent in competitive markets.
• Execute the full-cycle recruitment process for key roles ensuring rigorous and expedited vetting, minimizing time-to-fill for positions vital to achieving core business objectives.

Manager, Talent Acquisition

School Customer Success Manager

Solutions Engineer

• Partner with Account Executives to drive technical wins across the sales cycle, from discovery through proof.
• Co-lead consultative discovery conversations with Account Executives to uncover instructional, assessment, and data challenges across districts.
• Translate district initiatives (literacy, MTSS, assessment alignment, engagement) into solution-aligned narratives and strategies.
• Build credibility as a trusted advisor by aligning Newsela solutions to measurable district outcomes.
• Architect and deliver tailored, story-driven demonstrations connecting instruction (Newsela subject products) and assessment strategy (formative, common, benchmark).
• Showcase how Newsela enables a balanced assessment approach, connecting daily instruction with district-wide data systems.
• Map complex district needs across curriculum & content gaps and data access, visibility, and actionability.
• Provide implementation-minded recommendations that are practical, scalable, and aligned to district systems.
• Surface trends, gaps, and opportunities from the field to Product, Content, and GTM teams.
• Influence roadmap conversations by representing real district needs and buying signals.
• Build and refine reusable assets (demo flows, proof strategies, discovery frameworks).
• Engage in continuous learning and collaborate with peers on:
• Instructional & assessment positioning
• Storytelling and demo craft
• Sales-forward execution using the 6 Habits methodology.

Curricular Solutions Architect

Account Executive

• The Account Executive will be responsible for building relationships with key decision makers at the district level and selling Newsela’s suite of products, to bring engaging learning content to school districts in your region.
• You’ll employ solution-based selling techniques and solution mapping, along with your strong negotiation and closing skills, to ensure school board preparation and approval.
• You’ll create and maintain an aggressive pipeline, and will build and adjust strategic account plans for key accounts to move each account through the sales cycle.
• In your day to day, you will do everything from pipeline creation, pipeline management and forecasting to designing lead generation campaigns and managing sales through the entire lifecycle while collaborating closely with other departments.
• You’ll have the opportunity to meet in-person with school and district leaders, presenting solutions, negotiating terms, and securing agreements that bring Newsela into classrooms.
• You will be well-versed in your territory’s funding, state initiatives, demographics, and K-12 education landscape, which will help inform your overall sales strategy.