Employee Experience and Engagement Manager
Mozilla
Job Level
Mid-LevelSenior
About the role
- Provide day-to-day HR leadership aligned with company values and operational goals
- Lead recruitment process to ensure positions are filled efficiently, on time, and within budget
- Conduct and analyze exit interviews and employee feedback to identify trends and recommend improvements
- Oversee labor and employee relations, including grievance resolution, arbitration support, and union collaboration
- Lead HR operations and ensure accurate and compliant execution of HR processes, data management, and reporting systems (HRIS)
- Build a culture of performance through coaching, development planning, and performance management support for leaders
- Ensure legal compliance with employment laws, regulatory requirements, and internal policies through audits, investigations, and training
- Serve as a steward of workplace culture and HR policy—developing, maintaining, and communicating fair practices
- Lead employee engagement initiatives and recognition events
- Manage HR team structure and development, mentoring staff and driving high standards of HR service
- Partner with Talent Acquisition, Payroll, Benefits, Learning, and EHS to ensure cross-functional alignment
- Develop and manage the HR departmental budget
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- HR certifications (CHRP/SHRM) considered an asset
- 5+ years of progressive HR experience, including supervisory or leadership roles
- Proven success in unionized environments and strong labor relations experience
- Demonstrated experience with HR operations, compliance, policy development, and HRIS systems
- Strong understanding of employment legislation and regulatory frameworks
- Excellent communication, coaching, conflict resolution, and collaboration skills
- High integrity, strong ethics, and a passion for fostering a positive and inclusive workplace
- Experience in manufacturing or industrial settings preferred
