New Flyer

Engineer

• Identify and mitigate risk in the product design.
• Generate and maintain metrics for effectively tracking failure trends.
• Review and assess previous service issues and SWATs to prevent repeat failures.
• Create plans to proactively manage issues with potential to develop into fleet defects.
• Become embedded within all facets of the Customer’s Organization, build a strong customer relationship/partnership while supporting contractual requirements.
• With customer approval, co-ordinate NF access to fleet data and other appropriate customer systems (configuration, maintenance, reliability, etc).
• Work with RPSM to manage the MDBF and OOS data. In addition to vehicle health, data will be used to ensure appropriate counter measures (may or may not be under warranty) are being taken to improve reliability for all fleets.
• Work with the customer, LPE, CPM, VAE, Warranty teams to fully understand the contract specifications.
• Develop a comprehensive understanding of the NF and customer business processes through the lifecycle of the bus.
• Recommend course of action to solve problems brought to you by the field staff or the customer directly.
• Investigate, identify, and resolve product problems of varying difficulty with the appropriate department(s), including suppliers. This includes documenting and providing SCANs for supplier issues.
• Plan the controlled testing of components and installations in order to meet contractual obligations, ensure product reliability and verify component fit.
• Create instructions to service with clear information for the field staff to complete the repair.
• Oversee and assist New Flyer owners (not just inside Service) to ensure tasks are being completed on time.
• Answer incoming calls from internal and external customers or internal field staff and take appropriate action to resolve issues.
• Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals.
• Stay up to date with training on pertinent systems in our vehicle to enable yourself to be intimately familiar in all aspects of our vehicle.
• Assists with controlled testing of components and installations to meet contractual obligations, ensure product reliability, and verify component fit.
• Other duties as assigned.

Service Project Engineer – 6 Month Term

Manager

• Develops and executes supply strategies for assigned commodities.
• Identifies, selects, and develops suppliers based on the requirements of New Flyer.
• Manages the Negotiation of all annual pricing, LTA’s and tooling costs with suppliers.
• Keeps informed of market trends and cost drivers relative to materials and components.
• Performs spend analysis and market testing to identify opportunity areas for cost reduction.
• Conducts regular business and performance reviews with suppliers’ management.
• Project manages the evaluation, certification, and implementation of new suppliers.
• Supports the Sourcing department to ensure regulation compliance.
• Performs Supplier Risk Assessments on assigned suppliers.

Commodity Manager

Data Scientist

• Work with various ERP and IOT data sources to Build interactive and dynamic Power BI dashboards for data storytelling and stakeholder decision support
• Design and develop machine learning models and predictive analytics solutions using data sourced from Snowflake
• Perform data exploration, statistical analysis, and feature engineering to support AI initiatives
• Collaborate with data engineering teams to ensure robust data pipelines
• Contribute to the development of AI-driven tools and frameworks within the organization
• Evaluate model performance and retrain as needed to adapt to evolving data
• Participate in cross-functional projects involving manufacturing, quality, supply chain and engineering.
• Update training, and documentation.
• Deliver user training to operating groups as required.
• Other duties as assigned

Business Operations

• Oversee planning of weekly, quarterly, and annual Acceptance targets
• Ensure weekly Acceptance targets are being achieved by all regions, and development and oversight of recovery plans
• Accurately communicate and work with the Operational leadership team to adjust the Acceptance plan based on changes to delivery plans
• Oversee the Warranty Spend monthly, quarterly and annual reporting and analysis
• Oversee the Warranty Provision quarterly and annual reporting and analysis, identifying trends and driving accountability
• Coordinate the Bid process (during Sales bidding cycle), bid and deviation submissions and maintain the bid submission plan for Customer Care (CC)
• Ensure Bid target dates are being achieved, and development and oversight of recovery plans
• Provide feedback loop to Manufacturing on Quality Improvement opportunities to reduce recurring issues
• Oversight of Acceptance status call, and ensure follow-up of issues preventing acceptance and operational performance
• Monitor & provide insight into CC Key performance metrics, issue resolution timelines and KPI Adherence including Bid Accuracy
• Provide leadership to the operation department, and lead strategic projects as required
• Arrange and participate in meetings, conferences, and project team activities
• Create, maintain, manage, and organize various performance data, and provide analysis and feedback to senior management
• Other duties as required

Business Operations Manager

• Oversee planning of weekly, quarterly, and annual Acceptance targets
• Ensure weekly Acceptance targets are being achieved by all regions, and development and oversight of recovery plans
• Accurately communicate and work with the Operational leadership team to adjust the Acceptance plan based on changes to delivery plans
• Oversee the Warranty Spend monthly, quarterly and annual reporting and analysis
• Oversee the Warranty Provision quarterly and annual reporting and analysis, identifying trends and driving accountability
• Coordinate the Bid process (during Sales bidding cycle), bid and deviation submissions and maintain the bid submission plan for Customer Care (CC)
• Ensure Bid target dates are being achieved, and development and oversight of recovery plans
• Provide feedback loop to Manufacturing on Quality Improvement opportunities to reduce recurring issues
• Oversight of Acceptance status call, and ensure follow-up of issues preventing acceptance and operational performance
• Monitor & provide insight into CC Key performance metrics, issue resolution timelines and KPI Adherence including Bid Accuracy
• Provide leadership to the operation department, and lead strategic projects as required
• Arrange and participate in meetings, conferences, and project team activities
• Create, maintain, manage, and organize various performance data, and provide analysis and feedback to senior management
• Other duties as required
• This role requires 20% travel