New Flyer

Business Development Rep

• Lead the Technical Sales team in securing new business, aligning customer requirements with final bid specifications, and strengthening cross-functional product and technical knowledge.
• Build and maintain robust bid processes to increase accuracy, response speed, and win probability.
• Develop and execute comprehensive training and development programs for technical sales and business development staff.
• Oversee the creation of accurate pipeline analytics, bid reporting, solicitation tracking, and option‑conversion forecasting to identify opportunities to optimize production slots and support budget targets.
• Forecast market sales and profitability and provide strategic insights that guide long‑term planning and resourcing decisions.
• Direct competitive research and market landscape analysis to inform product direction, pricing strategy, and program development.
• Monitor contract profitability, risk, and performance against customer expectations; proactively resolve customer concerns and support backlog health improvements.
• Support regional sales teams and other functional teams in the development and execution of customer centric sales strategies.
• Drive the creation of high-quality sales materials, toolkits, presentations, FAQs, and training resources.
• Lead the design and execution of value-added programs that strengthen New Flyer’s competitive positioning and expand market share.
• Collaborate with Marketing, Finance, Customer Care, Engineering, Supply Chain, NFI Parts, and other business units to ensure alignment of business development strategies with organizational objectives.
• Participate in New Product Development council initiatives and Change Control Boards as the primary “voice of the customer” for new product development.
• Participate in industry associations and advocacy work as needed to advance NFI’s business objectives.

Director of Sales and Business Development

Manager

• Owns and manages the Product Development roadmap
• Works in close partnership with PDP stakeholders to execute project reviews and approvals cleanly and seamlessly
• Working closely with the Product configuration teams, validates configuration completion within the product configurators is accurate and reflective of model/certification year implementation determined by the PDP board
• Responsible for managing and maintaining the master project track sheet, and project Teams channels.
• Coordinates and leads all PDP board meetings, ensures that meeting agendas and minutes are distributed, manages and tracks all decisions made at the meetings
• Prepares and compiles project information for monthly ELT meeting and ensures quarterly GLT meeting information is compiled
• As a hands-on leader, reviews, tracks and ensures all meeting materials are complete prior to each phase approval meeting of a project. Communicates with project owner for all required documents
• Participates in and supports the continuous improvement and management of the process and its associated materials including training documentation

Product Development Planning Manager

Architect

• Responsible for Engineering Information Architecture team assignments, monitors progress, provides guidance and support to achieve departmental objectives.
• Responsible for the development and maintenance of internal software programs within Engineering Business Systems including complete documentation of the program development and process.
• Identifies and implements process improvement opportunities to increase efficiency, remove redundancies and increase work standardization within the team to achieve departmental objectives.
• Oversees the development and maintenance of Engineering SharePoint sites.
• Oversees and participates in the development and maintenance of Engineering PowerBi reports using data from Oracle, Teamcenter, Snowflake and other Engineering applications.
• Mentors and supports team member development and growth
• As a hands-on leader works closely with team members in the development and implementation of new processes and Engineering applications.
• Supports system upgrades, and modifications, to ensure continuity of data integrity, optimal use of system functionality, and training of affected personnel.
• Investigate areas of opportunity to leverage AI for standard work.

Information Architecture Team Lead

Operations

• Responsible for the supervision of all field operations executed by the New Flyer Toronto, Ontario, Canada Service Org.
• Executes on and oversees a field plan that exceeds the contract requirements for PDI, warranty and retrofit work.
• Establish and manage a strong, successful customer relationship with TTC Transit at the depot level that ensures New Flyer successfully receives awards for future orders like awarded new e-bus order.
• Understands and uses the New Flyer core values when working inside and outside the New Flyer organization.
• Understands and follow Respectful Workplace rules.
• Follow all applicable laws, arrive for assignments on time and follow all New Flyer travel policies.
• Regularly travel to work site locations to oversee, understand and support field operations.
• Be visible to field technicians and mechanics at their work sites.
• Participate and support all meeting architecture applicable to New Flyer field operations in Toronto.
• Oversee training plan for field technicians.
• Organize and lead warranty repair, PDI and retrofit technician teams.
• Communicate the status of field operations daily to the Regional Product Support Managers and Regional Director.
• Acts as interim site manager during RPSM-s absence as assigned.
• Report all issues affecting New Flyer product or business to the Regional Product Support Managers.
• Review iBus website regularly.
• Other duties as assigned.

Field Operations Supervisor

Engineer

• Identify and mitigate risk in the product design.
• Generate and maintain metrics for effectively tracking failure trends.
• Review and assess previous service issues and SWATs to prevent repeat failures.
• Create plans to proactively manage issues with potential to develop into fleet defects.
• Become embedded within all facets of the Customer’s Organization, build a strong customer relationship/partnership while supporting contractual requirements.
• With customer approval, co-ordinate NF access to fleet data and other appropriate customer systems (configuration, maintenance, reliability, etc).
• Work with RPSM to manage the MDBF and OOS data. In addition to vehicle health, data will be used to ensure appropriate counter measures (may or may not be under warranty) are being taken to improve reliability for all fleets.
• Work with the customer, LPE, CPM, VAE, Warranty teams to fully understand the contract specifications.
• Develop a comprehensive understanding of the NF and customer business processes through the lifecycle of the bus.
• Recommend course of action to solve problems brought to you by the field staff or the customer directly.
• Investigate, identify, and resolve product problems of varying difficulty with the appropriate department(s), including suppliers. This includes documenting and providing SCANs for supplier issues.
• Plan the controlled testing of components and installations in order to meet contractual obligations, ensure product reliability and verify component fit.
• Create instructions to service with clear information for the field staff to complete the repair.
• Oversee and assist New Flyer owners (not just inside Service) to ensure tasks are being completed on time.
• Answer incoming calls from internal and external customers or internal field staff and take appropriate action to resolve issues.
• Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals.
• Stay up to date with training on pertinent systems in our vehicle to enable yourself to be intimately familiar in all aspects of our vehicle.
• Assists with controlled testing of components and installations to meet contractual obligations, ensure product reliability, and verify component fit.
• Other duties as assigned.

Director of Sales and Business Development

Product Development Planning Manager

Information Architecture Team Lead

Field Operations Supervisor

Service Project Engineer – 6 Month Term