Netlution GmbH

Operations

• Provide functional leadership for a team of up to 10 colleagues
• Ensure duty scheduling (5x8 and 7x24 on-call coverage)
• Act as the central point of contact for the customer
• Responsible for meeting SLAs and KPIs
• Lead monthly service reviews and present status reports
• Serve as the escalation point for major incidents
• Oversee the transition of new services into steady-state operations
• Ensure documentation and playbooks/runbooks are kept up to date

Service Manager – Team Lead, Cloud Platform Operations

Platform Engineer

• Ensure the stability and reliability of the container landscape
• Be part of a dedicated team managing our client's cloud infrastructure
• Responsible for stable operations (run phase) and incident management
• Handle incoming incident reports and service requests (via Jira/ITSM tools)
• Monitor Kubernetes clusters and interfaces (APIs)
• Maintenance: perform updates, patching, and deployments
• Document incidents professionally

Service Manager – Team Lead, Cloud Platform Operations

Platform Operations Engineer – Cloud & Kubernetes Support