Netlution GmbH

ServiceNow

• Entwicklung und Implementierung von Digitalisierungslösungen auf Basis der ServiceNow-Plattform
• Begleitung des gesamten Entwicklungszyklus von Anforderungsanalyse über Development, Testing und Deployment bis zur kontinuierlichen Maintenance
• Entwicklung client- und serverseitiger JavaScripts
• Gestaltung intuitiver Service Portale
• Umsetzung komplexer Schnittstellen- und Integrationsanforderungen mit REST/SOAP
• Identifikation von Automatisierungs- und Verbesserungspotenzialen in bestehenden Kunden-Workflows
• Fachliche und technische Beratung von Schnittstellenpartnern und Kunden zur optimalen Nutzung der ServiceNow-Module

ServiceNow Technical Consultant

AI Engineer

• Develop tailored, AI-powered platform solutions on the ServiceNow platform and implement production-ready AI use cases
• Design, develop, and implement intelligent AI solutions using Now Assist, AI Agent Studio, and AI Skills
• Build custom applications
• Develop complex integrations via Integration Hub as well as REST/SOAP APIs
• Automate workflows using Flow Designer
• Guide Large Language Model behavior contextually and craft precise prompts
• Integrate generative AI into existing enterprise processes
• Own the full lifecycle of enterprise AI solutions, including development, automated testing, and adherence to security, compliance, and governance standards
• Advise clients technically and strategically on identifying, evaluating, and implementing AI opportunities

ServiceNow Developer, AI

Security Operations

• Advise clients on the design, implementation and continuous improvement of ServiceNow OT Service Management and Security Operations
• Develop solutions to integrate IT and OT processes and to onboard OT systems and security/vulnerability tools into ServiceNow
• Design end-to-end service and operational processes with ITSM and ITOM across IT and industrial OT environments
• Architect and implement Vulnerability Response solutions and integrate Tenable, Qualys, Rapid7 or Microsoft Defender
• Support risk-, business-impact- and asset-based prioritization of vulnerabilities and establish vulnerability lifecycles
• Use CMDB, CSDM and Asset Management to map technical and business relationships
• Provide advisory services on OT security and operational resilience
• Design and facilitate workshops with production, operations, security, SOC, CISO and IT teams
• Translate diverse stakeholder requirements into practical, sustainable ServiceNow solutions

ServiceNow Consultant, Security Operations

• Advise and support customers in the design, implementation and ongoing development of CMDB and CSDM solutions
• Take on a central functional and technical consulting role
• Develop scalable, CSDM 5-compliant data models and CMDB architectures for complex enterprise environments
• Design and establish sustainable CMDB governance
• Define standards for data quality, ownership, lifecycle and responsibilities
• Advise on and support the use of ITOM Discovery, Agent Client Collector (ACC) and Service Mapping
• Ensure reliable and automated population of the CMDB
• Analyze existing CMDB structures and identify optimization opportunities
• Develop CSDM and CMDB roadmaps together with customers
• Design and facilitate workshops with C-level stakeholders, service owners, enterprise architects and technical teams
• Translate diverse requirements into viable solutions
• Act as a subject-matter and technical sparring partner for architecture and governance decisions
• Ensure the sustainable implementation of ServiceNow best practices

ServiceNow Technical Consultant

ServiceNow Developer, AI

ServiceNow Consultant, Security Operations

ServiceNow Consultant, CSDM