ServiceNow Consultant, CSDM

Netlution GmbH

ServiceNow CSDM Consultant designing CSDM-5 CMDB architectures and governance for German enterprise clients at Netlution. Advising stakeholders and leading implementation workshops.

Posted 8/13/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing CMDB and CSDM solutions, with a strong focus on governance, data quality, and lifecycle management. Proven ability to facilitate workshops and communicate effectively with C-level stakeholders and technical teams.

Highest-signal resume keywords

ServiceNow ExpertiseCSDM 5 ComplianceCMDB GovernanceITOM DiscoveryCIS Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CMDB ArchitectureData ModelingData Quality ManagementLifecycle ManagementCSDM DevelopmentConfiguration Item ManagementService MappingTechnical ConsultingWorkshop FacilitationSolution Design

Soft Skills

Strong Consulting SkillsEffective CommunicationStructured Problem SolvingStakeholder EngagementSolution-Oriented Approach

Tools & Technologies

ServiceNowAgent Client Collector (ACC)ITOM DiscoveryService Mapping

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)CIS Discovery CertificationCIS Service Mapping CertificationCIS Data Foundations Certification

Industry Keywords

CMDBCSDMEnterprise EnvironmentsConfiguration ItemsGovernance Standards

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Advise and support customers in the design, implementation and ongoing development of CMDB and CSDM solutions
Take on a central functional and technical consulting role
Develop scalable, CSDM 5-compliant data models and CMDB architectures for complex enterprise environments
Design and establish sustainable CMDB governance
Define standards for data quality, ownership, lifecycle and responsibilities
Advise on and support the use of ITOM Discovery, Agent Client Collector (ACC) and Service Mapping
Ensure reliable and automated population of the CMDB
Analyze existing CMDB structures and identify optimization opportunities
Develop CSDM and CMDB roadmaps together with customers
Design and facilitate workshops with C-level stakeholders, service owners, enterprise architects and technical teams
Translate diverse requirements into viable solutions
Act as a subject-matter and technical sparring partner for architecture and governance decisions
Ensure the sustainable implementation of ServiceNow best practices

Requirements

What you’ll need

At least 5 years of professional experience with ServiceNow
Successfully supported and implemented multiple CMDB and CSDM rollouts
Very good and up-to-date knowledge of CSDM 5
Deep understanding of the ServiceNow CMDB and its data models
Solid hands-on experience with ITOM Discovery, Agent Client Collector (ACC) and Service Mapping
Knowledge of CMDB governance, data modeling, data quality, ownership and lifecycle management
Experience with complex enterprise ServiceNow environments with more than 100,000 Configuration Items (CIs)
Extensive experience designing and facilitating customer and architecture workshops
Ability to communicate complex technical concepts clearly
Confident interaction with C-level executives, service owners and technical teams
ServiceNow Certified System Administrator (CSA) certification
Relevant CIS certifications, e.g. CIS Discovery/Service Mapping, CIS Data Foundations, or equivalent ServiceNow certifications
Structured and solution-oriented way of working
Strong consulting skills and a high level of technical and architectural understanding

Benefits

Comp & perks

Permanent employment contract
Attractive compensation
Training and development opportunities
Hybrid and fully remote work models
Company-provided PC/equipment