Account Executive, ServiceNow
RapDev
Senior ServiceNow Business Analyst
NetImpact Strategies Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ServiceNow
About the role
- Facilitate requirements gathering and business documentation processes, including design, testing, and gap analysis
- Responsible for working with process owners to create and support the creation of user stories, ensuring required criteria is met, including the configuration of ServiceNow modules to meet specific needs as well as ongoing technical support
- Develop a test plan and test scripts, across cross-functional teams, articulating testing approach and ensuring quality of new software releases
- Apply Agile Methodology to analyze and de-conflict requirements and process flows for federal customers, using multiple sources of data
- Support User Acceptance Testing (UAT), including the development of scripts and conducting UAT with end-users
- Understand client needs and appropriately communicate product updates, including requirements and solutions, while maintaining required confidentiality and security of information
- Support change management processes by providing quality control reviews, the creation of references and guides for end users and system administrators, and the generation of analytical meeting materials
Requirements
- BA/BS degree in a related field
- A minimum of 4 years of experience
- Active Secret Clearance
- Demonstrated experience with ServiceNow products and platform
- Experience with Microsoft Products including Word, PowerPoint, Excel, etc.
- Training or certifications in Agile methods
- ServiceNow Application Developer Certification
- ITIL v3 Certification
- ServiceNow Implementation Specialist Certification
- Nuvolo experience preferred
- Federal Consulting Industry Experience Preferred
Benefits
- Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
- Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
- Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
- Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
- Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
- Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2020, & 2022!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements gatheringbusiness documentationuser storiestest plan developmenttest scriptsAgile MethodologyUser Acceptance Testingquality controldata analysisServiceNow configuration
Soft skills
communicationcollaborationproblem-solvingconfidentialitychange managementanalytical skillsattention to detailorganizational skillsinterpersonal skillsfacilitation
Certifications
ServiceNow Application Developer CertificationITIL v3 CertificationServiceNow Implementation Specialist CertificationAgile methods certification
