NetImpact Strategies Inc.

Business Analyst

• Lead efforts to analyze data sources, identify the best sources for stakeholder information, and establish and maintain relationships with key points of contact
• Develop relationships with stakeholders and has a working knowledge of the organization's business operations, objectives , and industry context to align change initiatives with strategic goals
• Analyze the impact of proposed changes on various aspects of the organization, including processes, systems, culture, and people
• Execute a plan to collect and update stakeholder information, establish mechanisms to collect feedback for ensuring ongoing data accuracy and relevance, and adjust plan for effective change management strategy
• Coordinate with the client and other Organizational Change Management (OCM) representatives to ensure stakeholder information is consistently reviewed and updated
• Assist in articulating requirements for the Stakeholder Management Tool to aligns with the needs of the stakeholders
• Support the development, testing, and training activities related to the stakeholder management tool and coordinate with training specialist to develop training objectives in meeting OCM needs
• Support OCM process and oversee development of OCM plans and other project deliverables: roadmap, communications plan, training plan, strategy, etc.
• Helps to identify and support key performance indicators (KPIs) and metrics to measure the success of the change initiative
• Tracks progress and provide regular reports to leadership and stakeholders
• Supports pre / post-implementation surveys and the data collection, analysis, and reporting of results
• Ensure tool compliance with Government data categorization and protection standards
• Apply OCM theories and models (e.g., Prosci , ADKAR, Kotter's 8-Step Model, Lewin's Change Management Model) to develop and implement OCM assessments and strategies
• Work with training specialists to define training objectives and support the delivery of tailored training programs for stakeholders

Senior Business Analyst

ServiceNow

• Collaborate with project team members to design and deliver creative, scalable, and maintainable solutions to complex problems.
• Prepare and present client-facing and internal deliverables that are technology-related
• Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
• Develop JavaScript server/client code as needed for integration
• Create and use update sets to move customer configuration between environments
• Create and maintain API and data integration processes between ServiceNow and other systems.
• Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis.

Junior ServiceNow Developer

Analyst

• Lead efforts to analyze data sources, identify the best sources for stakeholder information, and establish and maintain relationships with key points of contact
• Develop relationships with stakeholders and has a working knowledge of the organization's business operations, objectives, and industry context to align change initiatives with strategic goals
• Analyze the impact of proposed changes on various aspects of the organization, including processes, systems, culture, and people
• Execute a plan to collect and update stakeholder information, establish mechanisms to collect feedback for ensuring ongoing data accuracy and relevance, and adjust plan for effective change management strategy
• Coordinate with the client and other Organizational Change Management (OCM) representatives to ensure stakeholder information is consistently reviewed and updated
• Assist in articulating requirements for the Stakeholder Management Tool to aligns with the needs of the stakeholders
• Support the development, testing, and training activities related to the stakeholder management tool and coordinate with training specialist to develop training objectives in meeting OCM needs
• Support OCM process and oversee development of OCM plans and other project deliverables: roadmap, communications plan, training plan, strategy, etc.
• Helps to identify and support key performance indicators (KPIs) and metrics to measure the success of the change initiative
• Tracks progress and provide regular reports to leadership and stakeholders
• Supports pre and post-implementation surveys and the data collection, analysis, and reporting of results
• Ensure tool compliance with Government data categorization and protection standards
• Apply OCM theories and models (e.g., Prosci, ADKAR, Kotter's 8-Step Model, Lewin's Change Management Model) to develop and implement OCM assessments and strategies
• Work with training specialists to define training objectives and support the delivery of tailored training programs for stakeholders

Senior OCM Analyst/OCM Consultant

• Facilitate requirements gathering and business documentation processes, including design, testing, and gap analysis
• Responsible for working with process owners to create and support the creation of user stories, ensuring required criteria is met, including the configuration of ServiceNow modules to meet specific needs as well as ongoing technical support
• Develop a test plan and test scripts, across cross-functional teams, articulating testing approach and ensuring quality of new software releases
• Apply Agile Methodology to analyze and de-conflict requirements and process flows for federal customers, using multiple sources of data
• Support User Acceptance Testing (UAT), including the development of scripts and conducting UAT with end-users
• Understand client needs and appropriately communicate product updates, including requirements and solutions, while maintaining required confidentiality and security of information
• Support change management processes by providing quality control reviews, the creation of references and guides for end users and system administrators, and the generation of analytical meeting materials

Senior ServiceNow Business Analyst

Backend Engineer

• Contribute to the design, development, and maintenance of a large-scale mass communications platform.
• Utilizing Spacy, ML.Net, and other AI technologies, participate in integrating machine learning models into the application workflow for predictive analytics and security enhancements.
• Assist in developing, maintaining, and optimizing .NET-based applications, ensuring high performance and reliability.
• Support enhancement of backend services that integrate with third-party SMS providers, such as Vonage.
• Contribute to the design and development Razor/Blazor-based front-end interfaces and administrative dashboards using Radzen components and CSS Bootstrap.
• Write clean, scalable, and maintainable code following best practices in .NET development and REST API design.
• Collaborate to debug and resolve complex issues in a Kubernetes-based environment, using Dockerized microservices.
• Join in architectural discussions and contribute to technical design decisions.
• Work with the team to ensure alignment with project goals and technical standards.
• Perform unit testing, integration testing, and automated testing using GitLab CI/CD pipelines.
• Follow compliance with security best practices and software development standards.

Junior Full Stack .NET Developer

QA Engineer

• Participate in Agile delivery cycles by engaging in requirements review, backlog refinement, sprint testing, release validation, and production monitoring
• Design, maintain, and execute test cases (manual and automated) to validate functional, regression, integration, and smoke testing across multiple environments (Test, Pre-Prod, Prod, Blue/Green), ensuring coverage of critical application paths
• Apply BDD principles to write clear acceptance criteria, user stories, and test scenarios, ensuring requirements are well-defined, feasible, and testable
• Facilitate QA–Dev collaboration by documenting, prioritizing, and escalating defects appropriately, while coordinating QA resources, regression suites, and automation testers to maximize coverage and efficiency
• Define, track, and report QA metrics by creating dashboards, release notes, and stakeholder updates that communicate progress, defect trends, risks, and release readiness
• Support continuous improvement by refining QA processes, maintaining documentation (process flows, context diagrams, lessons learned), and staying current with industry standards, automation practices, and federal compliance requirements
• Act as liaison with stakeholders by gathering and prioritizing requirements, preparing client-facing artifacts (status updates, demos, slide decks), and aligning program goals with technical delivery
• Partner with QA to ensure requirements are testable and have full coverage; partner with Devs to ensure feasibility and technical clarity
• Develop and maintain process flows, context diagrams, and documentation that communicate scope and align team understanding
• Prepare stakeholder-facing artifacts (status updates, release notes, slide decks, and demos) to communicate progress and support decision-making
• Stay current with QA trends, tools, and federal compliance standards to proactively enhance testing practices

Software Quality Assurance Tester

Communications

• The Lead Communication Manager is a strategic leader responsible for overseeing the development, implementation, and evaluation of communication strategies that align with the organization's brand and business objectives
• Work closely with executive leadership to craft and refine high-level messaging, managing all communication channels, and ensuring the organization’s brand image is consistently maintained
• Lead the analysis of communication effectiveness and use data-driven insights to refine strategies for optimal impact
• Lead the design and creation of graphics, digital media, and visual content for change effort communications across a diversity of formats (e.g., briefings, newsletters, flyers, posters, fact sheets, websites, social media, news and announcements, trifolds, and branding materials)
• Lead the development of communication artifacts and develop and distribute newsletters on a quarterly basis to provide updates to stakeholders
• Craft and refine messages to align with the organization’s brand and strategic goals, ensuring communications are clear, concise, and engaging for stakeholders
• Use visual storytelling techniques to communicate complex changes in an accessible way, helping stakeholders adopt new processes and transition smoothly to the future state
• Collaborate with OCM specialists, graphic designers, and the client to create content that aligns with OCM assessments and stakeholder management insights
• Update and manage content on the client’s internal website and other identified digital platforms to ensure consistent and up-to-date information
• Develop and implement social media strategies for client to increase engagement and reach among stakeholders, coordinating with web designers and content creators
• Monitor social media trends, respond to stakeholder inquiries, and ensure consistent messaging across all digital communication channels
• Ensure all communication materials adhere to copyright regulations, brand guidelines, and organizational values
• Develop comprehensive communication strategies and engagement plans to support the client program
• Define clear communication goals and key performance indicators (KPIs) to measure the effectiveness of communication efforts
• Track and analyze communication effectiveness using metrics such as audience reach, engagement, and sentiment analysis to inform adjustments to strategies and tactics
• Work closely with program offices, graphic designers, and other communication teams to ensure consistent and coordinated messaging across all communication channels

Lead Communications Manager

• Lead design, testing, upgrades, and integration of telecommunication networks, systems, and equipment
• Document build, configuration, testing, and deployment processes for telecommunication activities
• Coordinate implementation, upgrades, and version changes with stakeholders to ensure smooth transitions
• Plan, implement, and monitor security measures to safeguard telecommunication networks and systems
• Perform modeling, analysis, planning, and evaluate emerging technologies for recommendations
• Troubleshoot complex issues, manage vendor support, and provide operational oversight in lab or production
• Install, modify, repair, remove, and splice copper and optical fiber cables; support construction projects and cable reroutes
• Perform end-to-end cable testing, follow cabling standards, and read engineering diagrams for buildings and cable plants
• Document all cable infrastructure actions and provide direct support for PMO and CTO requirements
• Support telecom infrastructure including Avaya/Cisco VOIP, Verizon, Lumen, Polycom, PBX, WAN/LAN circuits, POTS, and IP Fax
• Manage and troubleshoot Cisco-based networks and related protocols and circuits
• Utilize systems design tools, structured analysis, COTS products, Internet technologies, and emerging IT industry trends
• Implement IT security principles, capital planning, acquisition management, and performance measurements for enterprise IT

Telecommunications Engineer

Systems Engineer

• Support a Federal Agency at Walter Reed National Military Medical Center (WRNMMC), Bethesda, MD
• Provide SharePoint design, configuration, deployment, maintenance, and support for On-premises and Online environments
• Develop client-side web parts using the SharePoint Framework (SPFx) and JavaScript frameworks and build custom front-end and back-end solutions
• Manage intranet updates, staging, testing, and enhancements while ensuring site functionality, security, and compliance requirements
• Oversee implementation of required hardware and software components for approved applications and coordinate tests of the application system
• Review, analyze, and modify programming systems, including encoding, debugging, and installing to support application systems
• Collaborate with internal customers to design, develop, test, and document workflows, solutions, and technical processes including diagrams, layouts, flowcharts, charts, etc.
• Mentor and guide junior developers, validate work, and provide technical advice to staff, IT support, and end users
• Participate in product design reviews, coordinate with stakeholders, and deliver practical solutions on time
• Obtain and maintain access to agency programs, complete bi-weekly workload documentation, and provide daily status reports
• Respond to ticketing system requests within required timelines and participate in on-call support during evenings, weekends, and holidays

Systems Analyst

Administration

• Responsible for managing user accounts and access rights
• Create, maintain, and update user accounts and access rights ensuring compliance with security policies
• Monitor system activity for suspicious activity and provide regular updates to management
• Participate in meetings, process improvement initiatives, and decision-making activities as assigned
• Support customer service initiatives and medical readiness activities
• Complete required orientation, competency verification, and training programs within specified timelines
• Maintain accurate daily schedules through approved timekeeping systems and submit workload reports
• Maintain a clean, safe, and orderly work environment
• Ensure timely and accurate documentation of account-related activities and adhere to department/agency security guidelines
• Communicate effectively with team members, stakeholders, and system users
• Demonstrate accountability and reliability in handling sensitive account access data

Microsoft Access Administrator

• Configure, test, implement, and maintain server environments, enterprise applications, and endpoint management solutions
• Provide system and application administration support for administrators and users
• Configure and implement servers, virtualization platforms, and storage architecture designs
• Evaluate and resolve issues across systems, servers, virtualization, storage, and processing environments
• Utilize diagnostic tools to monitor and improve system performance
• Assist in designing, planning, and installing new systems, servers, virtualization, and storage solutions
• Collaborate with Information Assurance engineers and Cybersecurity teams to ensure compliance with DoD RMF requirements
• Support disaster recovery and COOP systems and operations
• Maintain baseline system security, mitigate cyber threats, and apply IT security principles (e.g., firewalls, DMZs, encryption)
• Prepare and deliver milestone status reports, documentation, and presentations to leadership and stakeholders
• Provide after-hours support as part of on-call rotation for downtime or critical issues
• Support system implementation, upgrades, inventory management, and documentation review
• Participate in day-to-day IT operations, including patch management and performance monitoring

Full-stack Engineer

• Design, develop, and maintain full-stack web applications using .NET Framework and .NET Core and C#/VB.Net
• Build reusable code, libraries, and components for future use
• Engage with internal and external clients to gather, manage, and implement project requirements and translate them into high-quality technical solutions
• Apply web application architecture, design patterns, and layered architecture principles
• Implement client-side and server-side validations and front-end data access methods (ADO.Net, Entity Framework)
• Implement application security methods and identify/remediate vulnerabilities including SQL injection, XSS, CSRF, and cryptographic weaknesses
• Perform migration of web applications from .NET Framework to .NET Core
• Configure and deploy applications using Internet Information Services (IIS), including implementing IIS security
• Develop maintainable and sustainable solutions based on user and client needs
• Design and implement database structures, stored procedures, views, and T-SQL queries and perform performance tuning
• Troubleshoot, debug, and resolve application issues in a timely manner
• Work with progressive web applications or responsive design and ensure application efficiency

Full-Stack Application Developer

Program Manager

• Serve as the single point of accountability for all project management activities
• Apply and implement metric-focused delivery model for workstream and contract performance reporting
• Collaborate with leadership to assemble and assimilate a new delivery team and ensure operational and cultural integration
• Rapidly evaluate OCM needs to set vision and strategy and formulate actionable plans
• Create environmental infrastructure (SOPs, tools, team dynamics, collaboration requirements) that evolves with discovery
• Ensure alignment with client’s implementation schedule and provide oversight for OCM workstreams
• Submit status reports summarizing completed efforts, deliverables, and anticipated work
• Develop OCM strategy and provide leadership and oversight to ensure strategically-aligned execution
• Develop and execute comprehensive stakeholder engagement plan including internal and external stakeholders
• Coalesce and synchronize stakeholder management with modernization activities and inter-dependent technical workstreams
• Define overarching change management strategy and align team to an adopter-oriented, data-driven OCM approach
• Oversee definition and tracking of KPIs to measure program success
• Lead pressure-testing of strategy, pivoting direction for improved effectiveness and accelerated adoption
• Provide and implement a Commercial Off-The-Shelf (COTS) tool to manage change ensuring compliance with government data protection standards
• Collaborate with multiple departments to update content on client’s internal digital platforms
• Guide workstream to establish agile processes for tailoring and application maintenance
• Prioritize and sequence activities in alignment with OCM needs and remove roadblocks for implementation team

Senior Program Manager, Organizational Change Management

Operations

• Tracking and working high priority initiatives, identifying obstacles, risks, and opportunities, presenting updates/materials to senior division, program, and government officials
• Promoting continuous process improvement and standardization by proactively identifying gaps in service, training, or other processes and drafting, developing, and/or updating business documents and requirements
• Coaching, consulting with, and assisting the client in project coordination (e.g., stakeholder report), program dashboard creation and maintenance, process improvement, and strategic planning
• Developing, maintaining, and training end-users on how to use program dashboards
• Developing automated workflow processes to track progress and streamline operations
• Assisting in the creation and establishment of a Process Asset Library, creating templates and documentation to support project management and education initiatives
• Assisting with the enterprise risk management program and training on identification, mitigations, and best practices
• Providing decision support through data gathering, information analysis, and presenting considerations to relevant stakeholders
• Supporting Commercial-Off-the-Shelf (COTS) integrations
• Maintaining current, accurate listings of outward facing IP addresses for authentication
• Conducting research and analysis to develop white papers, briefings, standard operating procedures (SOPs), Procedural Instructions (PI), and executive summaries
• Developing concise, professional, and compelling executive presentations on major initiatives
• Supporting organizational planning and coordination for a wide variety of summits, initiatives, and educational opportunities
• Coordinating with offsite, remote, and/or external organizations, teams, and/or vendors to conduct data calls, complete tasks, and manage initiatives
• Identifying and managing ad hoc strategic projects
• Assisting with research with policies and emerging regulations and provide analyses, recommendations
• Assisting in facilitation and the coordination of high-level meetings, ensuring that read- aheads are relevant, quality checked, and ensuring that minutes are submitted on time
• Providing administrative support for meetings and conferences (meeting minutes, notes, action items, etc.)
• Updating and maintaining multiple client SharePoint sites, dashboards, and shared drives.

Process Improvement Consultant

DevOps Engineer

• Design, develop, maintain, and optimize CI/CD pipelines leveraging Jenkins, SonarQube, and Git repositories for .NET, Java, and Node.js technology stacks.
• Automate infrastructure provisioning using Terraform and manage system configurations using Puppet across multiple environments.
• Implement static code analysis, unit testing, and security scans as part of the CI process.
• Maintain artifact repositories and ensure consistent packaging and deployment practices across development, staging, and production environments.
• Own delivery pipelines from source control to production and support mission-critical web applications (.NET Framework, .NET Core, Java, Node.js).
• Collaborate with software engineers, system administrators, security, and quality assurance teams to integrate DevSecOps best practices into the SDLC.
• Provide operational support for production and pre-production environments as needed.
• Contribute to continuous improvement efforts and adoption of industry-leading DevOps methodologies within NetImpact project teams.

Senior DevOps Engineer

Proposal Manager

• Plan, schedule, and oversee the timely development and delivery of high-quality responses to federal government business opportunities from opportunity qualification to post-submission activities
• Coordinate the successful development and delivery of compliant, competitive, cogent, and compelling proposals through effective leadership and collaboration across teams including internal staff, corporate partners, consultants, and supporting vendors
• Exercise responsibility, accountability, and authority on each assigned proposal from early Capture support (e.g., RFI, white paper) through response development management and support to timely submission and post-delivery requirements (e.g., oral presentation, best and final offer)
• Analyze solicitation requirements to assess the response strategy; create the proposal’s annotated outline; establish and communicate the proposal development plan and review schedule; prepare the compliance matrix and kick-off materials; and manage the SharePoint site for each bid
• Work with Business Unit and Proposal Management teams to determine author and reviewer assignments and integrate win strategy, themes, proof points, and discriminators into proposal
• Coordinate and conduct proposal activities with internal and external subject matter experts and corporate organizations (Finance, Contracts, HR, Operations) to maximize each bid's probability of win
• Oversee, facilitate, and conduct daily proposal activities including solutioning sessions, team meetings, writing development, editing, reviews, graphics conceptualization, formatting, and production
• Develop high-quality content by working collaboratively with section authors and provide insight, leadership, and content guidance to each author
• Maintain proposal visibility by tracking status of activities in SharePoint and reporting on assignment updates during status meetings
• Schedule, facilitate, and conduct Color Review Kickoff and Debrief meetings, perform compliance reviews, and exercise version control
• Perform rigorous quality assurance and compliance checks on draft and final documents and take ownership of proposal quality in content and appearance for color reviews and final delivery
• Perform proposal production and delivery activities to ensure timely submissions
• Conduct and document proposal lessons learned, design process improvement plans to address findings, and manage/support their implementation
• Support department activities to maintain past performance, resumes, proposal processes, and other knowledge management libraries

Proposal Coordinator

Network Engineer

• Lead installation, configuration, and maintenance of Cisco network devices (routers, switches) and Palo Alto firewalls
• Monitor and optimize network performance to ensure high availability and efficient resource usage
• Diagnose and resolve complex network issues including connectivity, security, and performance bottlenecks
• Apply patches, updates, and security configurations to network devices to maintain a secure environment
• Maintain comprehensive documentation of network configurations, procedures, and policies
• Collaborate with IT teams to integrate network solutions with systems and applications
• Provide guidance and mentorship to junior network administrators and IT staff
• Architect network infrastructure, including secure baseline configurations, implementation plans, and service deployments
• Lead troubleshooting efforts for Layer 2/3, wireless, VoIP, data center, and SDN
• Research emerging network technologies and assess their applicability and value to the organization
• Perform hardware installations and configuration support in on-prem data center environments

Senior Network Engineer

• Lead a team managing 70+ virtual servers on Windows Server 2019 and 2022 in Microsoft Azure Cloud infrastructure.
• Deploy and maintain cloud-based and on-premises infrastructure, ensuring diverse technology endpoints' operational efficiency.
• Develop and execute strategies for efficient server operations, optimizing performance and resource utilization.
• Oversee server setup, configuration, and troubleshooting to maintain high availability and reliability across all environments.
• Implement security best practices, ensuring NIST standards compliance to safeguard server assets and data integrity.
• Collaborate with cross-functional teams for seamless application deployments, updates, and integrations into server infrastructure.
• Conduct regular performance monitoring and capacity planning to anticipate and address future infrastructure needs.
• Provide technical leadership, mentorship, and foster continuous learning within the server team.
• Manage vendor relationships and service contracts, ensuring adherence to SLAs related to server infrastructure.
• Develop and maintain comprehensive documentation on server configurations, processes, and procedures per NIH EPLC guidelines.
• Reduce processing time for configuring new servers and deploying cloud-based technologies, enhancing operational agility.
• Minimize development time for secure system images across servers, desktops, and laptops to expedite deployments and updates.
• Ensure 24/7 operational status of cloud-based and on-premises virtual servers and associated software systems, except during scheduled maintenance.
• Install, configure, and manage complex server-based applications (MS SQL, .NET, RStudio, Python, SharePoint, SAP BI, Tableau, Azure DevOps server).
• Develop and maintain detailed documentation and testing protocols for cloud-based and on-premises server setups, configurations, and operations, including security enhancements and issue escalation procedures.
• Maintain updated records of network diagrams, server details, and connectivity information for all IRMB systems hosted in Azure Cloud and on-premises servers.
• Implement AI-driven tools for proactive server monitoring and management, enhancing performance and preventing downtime.
• Manage cloud-based and on-premises servers, PCs, and mobile devices with a security-first approach, integrating NIST-compliant best practices.
• Document design, operations, configurations, setup procedures, and administrative tasks for server applications following EPLC processes.

Technical Lead, Server

Project Manager

• Responsible for performing day-to-day management of assigned projects/initiatives that involve teams of data processing, information system, and management professionals
• Independently perform data analysis using various tools such as Excel/Power BI/Tableau
• Organizes, directs, and coordinates the planning and production of all activities associated with assigned projects
• Supports members of assigned project teams and assists project team members in performing tasks effectively and efficiently
• Manage, facilitate and track activities within and across projects and programs; maintain standards, processes, tools, and templates
• Prepare and present status on project schedule, project costs, project deliverables, project issues and risks, and issue resolution and risk mitigation strategies
• Collaborate with team and other project managers to achieve organizational goals

Software Engineer

• We have an opportunity for a Senior BMC Helix Developer to join our talented IT Services team.
• The successful candidate will have fluency in BMC development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.
• The successful candidate will be part of a team responsible for the maintenance and enhancement of the BMC Helix platform and must be able to act with a sense of urgency and adapt to changing priorities.
• This is a W-2, Full-Time, Remote position.