NetImpact Strategies Inc.

ServiceNow

• Proven experience as a key technical resource leading the development of solutions in client environments.
• Prepare and present client-facing and internal deliverables that are technology-related
• Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices
• Overall responsibility for analyzing and documenting business processes and systems
• Facilitate requirements gathering and document requirements
• Collaborate with Product Designer to provide ServiceNow design support
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
• Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned.
• Develop JavaScript server/client code as needed for integration
• Create and use update sets to move customer configuration between environments
• Create and maintain API and data integration processes between ServiceNow and other services.
• Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
• Build reports, gauges, and home pages
• Troubleshoot and resolve issues during configuration, testing, and release
• Assist in troubleshooting patch/release management issues
• Ensure environments are configured to the proper security standard, as well as configured for performance and high availability

Senior ServiceNow Developer, Secret Clearance

IT Support

• Provides first contact for moderately complex customer inquiries via phone calls, emails, and web submissions
• Assist customers in resolving technical problems with Windows desktop applications, VPN software, PIV credentials, mobile apps, and hardware issues
• Follows up with customers to ensure that customer inquiries are resolved in the agreed upon time frame
• Logs and tracks inquiries using a problem management application and maintains incident records and related problem documentation
• Identifies, evaluates inquiry / prioritizes customer problems and complaints to ensure that inquiries are successfully resolved
• Analyzes and evaluates inquiry / problem reports and makes recommendations to reduce help desk call rates
• Attempts to resolve as many incidents during the first contact, or at Tier I level and efficiently escalates incidents to Tier II or Tier III when required
• Writes knowledgebase articles for common problems
• Meets or exceeds established objectives for call resolution time and customer satisfaction

IT Support Specialist

Analyst

• Lead efforts to analyze data sources, identify the best sources for stakeholder information, and establish and maintain relationships with key points of contact
• Develop relationships with stakeholders and has a working knowledge of the organization's business operations, objectives, and industry context to align change initiatives with strategic goals
• Analyze the impact of proposed changes on various aspects of the organization, including processes, systems, culture, and people
• Execute a plan to collect and update stakeholder information, establish mechanisms to collect feedback for ensuring ongoing data accuracy and relevance, and adjust plan for effective change management strategy
• Coordinate with the client and other Organizational Change Management (OCM) representatives to ensure stakeholder information is consistently reviewed and updated
• Assist in articulating requirements for the Stakeholder Management Tool to aligns with the needs of the stakeholders
• Support the development, testing, and training activities related to the stakeholder management tool and coordinate with training specialist to develop training objectives in meeting OCM needs
• Support OCM process and oversee development of OCM plans and other project deliverables: roadmap, communications plan, training plan, strategy, etc.
• Helps to identify and support key performance indicators (KPIs) and metrics to measure the success of the change initiative
• Tracks progress and provide regular reports to leadership and stakeholders
• Supports pre and post-implementation surveys and the data collection, analysis, and reporting of results
• Ensure tool compliance with Government data categorization and protection standards
• Apply OCM theories and models (e.g., Prosci, ADKAR, Kotter's 8-Step Model, Lewin's Change Management Model) to develop and implement OCM assessments and strategies
• Work with training specialists to define training objectives and support the delivery of tailored training programs for stakeholders

Senior OCM Analyst/OCM Consultant

Business Analyst

• Participate in multi-functional efforts to improve efficiencies in processes and procedures
• Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports
• Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes
• Assist in the preparation and creation of documented business processes, policies and procedures and user guides
• Prepare presentations for internal and external use by division and branch leads
• Ability to enter accurate data, monitor, and maintain deliverable quality
• Assess products and procedures for compliance with federal standards, financial management principles, internal controls, and standards
• Analyze how new initiatives will help the agency meet its business and mission goals
• Assist the team by cultivating an environment of teamwork and collective goal setting
• Ensure tasks are completed in the time frame specified by the client and assist in the preparation of status reports and other deliverables
• Maintain strong communication with client for expectations alignment
• Ability to complete functional testing and present findings
• Translate client functional requirements to documented user stories and maintain communication with developers through implementation
• Ability to provide end-user support when needed, including performing root-cause analysis for user reported issues, and performing/validating data entry

Backend Engineer

• Design, configure, and maintain SQL Server and cloud-hosted databases
• Optimize queries, indexing strategies, and database performance
• Implement high-availability and disaster recovery architectures
• Manage backup, restoration, replication, and failover processes
• Enforce encryption, access control, and auditing mechanisms
• Support ETL processes and reporting integration

Database Engineer / Database Administrator

Cloud Engineer

• Design and implement secure AWS architectures leveraging EC2, S3, RDS, Lambda, IAM, VPC, CloudWatch, and CloudTrail.
• Lead migration of legacy systems to AWS cloud environments.
• Implement Infrastructure as Code using Terraform or CloudFormation.
• Configure network security groups, encryption mechanisms, and logging frameworks.
• Ensure FedRAMP Moderate/High compliance and support ATO documentation.
• Optimize performance and cost management strategies.
• Provide technical oversight for container deployments using Docker and Kubernetes/EKS.

AWS Cloud Services SME

Artificial Intelligence

• Lead the strategy, design, and deployment of AI-enabled automation frameworks supporting application development, infrastructure management, and operational workflows
• Architect and oversee CI/CD pipelines integrating automated testing, security scanning, code quality validation, and deployment processes
• Implement Infrastructure as Code (IaC) using Terraform, AWS CloudFormation, or ARM templates to standardize and secure cloud provisioning
• Design and manage containerized environments using Docker and Kubernetes (EKS/AKS), enabling scalable and resilient application delivery
• Integrate AI/ML-driven tools to optimize ticket routing, anomaly detection, predictive scaling, and automated remediation
• Establish DevSecOps governance standards, automation policies, and reusable templates
• Ensure alignment with NIST 800-53, FedRAMP, FISMA, and agency-specific ATO requirements
• Mentor engineers and foster a culture of continuous improvement and innovation
• Track automation metrics and KPIs to measure operational impact and ROI

AI Automation Enablement Team Lead

SDET

• Design, develop, and maintain automated test frameworks for web, API, and backend services.
• Build UI test automation using Selenium, Cypress, or Playwright.
• Develop API validation scripts using Postman, RestAssured, or similar tools.
• Integrate automated tests into CI/CD pipelines to enable continuous testing.
• Conduct performance testing using JMeter or LoadRunner.
• Implement security validation checks aligned with OWASP guidelines.
• Document test results and support audit/compliance reporting.
• Collaborate with developers and architects to remediate defects efficiently.

Automation Test Engineer

• Develop custom Drupal modules and themes
• Integrate REST APIs and backend services
• Implement front-end features using modern JavaScript frameworks
• Ensure Section 508 accessibility compliance
• Support CI/CD deployment processes
• Maintain secure coding standards

Full Stack Developer, Drupal

Manager

• Develop and manage release calendars
• Oversee CI/CD deployment pipelines
• Manage change control and rollback strategies
• Coordinate cross-team release activities
• Ensure documentation for audit and compliance

Release Manager

• Develop scalable applications using .NET Core and ASP.NET
• Build RESTful APIs
• Integrate Azure or AWS services
• Conduct code reviews
• Implement secure coding practices
• Support DevSecOps automation efforts

Senior .NET Full Stack Developer

Scrum Master

• Facilitate all Scrum ceremonies
• Track sprint metrics and velocity
• Remove impediments
• Support continuous improvement
• Coordinate stakeholder communications

Product Manager

• Define and manage product backlog
• Translate requirements into user stories
• Prioritize features based on mission impact
• Validate deliverables
• Coordinate with technical teams

Product Owner

Solutions Engineer

• Define system architecture and integration patterns
• Develop modernization roadmaps
• Lead design reviews
• Ensure cloud and security compliance
• Coordinate with stakeholders and engineering teams