NetImpact Strategies Inc.

Manager

• Identify and establish trusted relationships with frontline aviation stakeholders—including air traffic controllers, technical operations personnel, and other safety-critical aviation professionals —to ensure their operational perspectives consistently inform OCM activities and BNATCS modernization decisions.
• Design and support stakeholder engagement activities that surface adoption risks, workforce concerns, and cultural/operational friction points and provide recommendations to improve workforce readiness, adoption readiness, and stakeholder sentiment
• Strategize, plan, collect, and translate frontline operational insights into actionable OCM strategies that strengthen trust, improve communication, and accelerate BNATCS adoption across the aviation workforce
• Apply aviation domain expertise to design and implement targeted engagement and change interventions aligned with stakeholder interests and operational realities. For example, developing strategic messaging that clearly connects BNATCS changes to air traffic controllers’ current challenges, aviation safety principles, and Safety Management System (SMS) priorities.
• Drive stakeholder adoption and workforce readiness by identifying perceived or real operational concerns early and shaping engagement planning and program adjustments that increase acceptance and reduce implementation risk
• Improve trust and transparency between BNATCS leadership and the aviation workforce through structured engagement strategies to include listening sessions, operational forums, and feedback collection methods.
• Design, measure, and assess stakeholder sentiment, workforce readiness, and adoption health to guide OCM strategy adjustments.

Aviation Stakeholder Manager

Project Manager

• Develop and manage user stories, tickets, and backlog items in coordination with technical teams
• Track project progress and ensure adherence to deliverable timelines
• Coordinate daily activities across team members to maintain alignment and momentum
• Facilitate communication between stakeholders, developers, and leadership
• Monitor task completion and proactively identify and mitigate risks or delays
• Maintain project documentation, including meeting notes and status reports
• Ensure clarity and completeness of requirements and acceptance criteria
• Organize and prioritize multiple tasks in a fast-paced environment

Project Coordinator

Learning and Development

• Design, configure, and administer SharePoint Online environments, including site architecture, permissions, libraries, and external-facing (extranet) capabilities
• Develop and implement automated workflows using Power Automate and related tools to support intake, approvals, publishing, and lifecycle management
• Integrate SharePoint with Microsoft Teams, Outlook, and other M365 services to support collaboration and content distribution
• Build and maintain scalable intranet/extranet solutions that support structured content delivery and stakeholder access – working with Web Master and other external departments to ensure functional requirements are met by collaborates
• Establish and enforce content governance standards, including taxonomy, metadata, version control, and document lifecycle policies
• Serve as owner of enterprise content repositories (Comms Hub), ensuring accuracy, consistency, and accessibility of materials
• Build and manage SharePoint-based content management systems (CMS) and structuring content for usability, accessibility, and scalability
• Translate intake requirements into structured, user-friendly content and templates aligned with enterprise standards
• Optimize information architecture and search functionality to improve discoverability and user experience
• Coordinate content review, validation, and publishing processes to meet defined SLAs and quality expectations
• Monitor platform performance, usage analytics, and adoption trends; implement improvements based on insights
• Collaborate with cross-functional teams (communications, IT, OCM) to align platform capabilities with operational and stakeholder needs

Aviation Stakeholder Manager

Project Coordinator

SharePoint, Knowledge Manager

Project Coordinator