Tracking and working high priority initiatives, identifying obstacles, risks, and opportunities, presenting updates/materials to senior division, program, and government officials
Promoting continuous process improvement and standardization by proactively identifying gaps in service, training, or other processes and drafting, developing, and/or updating business documents and requirements
Coaching, consulting with, and assisting the client in project coordination (e.g., stakeholder report), program dashboard creation and maintenance, process improvement, and strategic planning
Developing, maintaining, and training end-users on how to use program dashboards
Developing automated workflow processes to track progress and streamline operations
Assisting in the creation and establishment of a Process Asset Library, creating templates and documentation to support project management and education initiatives
Assisting with the enterprise risk management program and training on identification, mitigations, and best practices
Providing decision support through data gathering, information analysis, and presenting considerations to relevant stakeholders
Maintaining current, accurate listings of outward facing IP addresses for authentication
Conducting research and analysis to develop white papers, briefings, standard operating procedures (SOPs), Procedural Instructions (PI), and executive summaries
Developing concise, professional, and compelling executive presentations on major initiatives
Supporting organizational planning and coordination for a wide variety of summits, initiatives, and educational opportunities
Coordinating with offsite, remote, and/or external organizations, teams, and/or vendors to conduct data calls, complete tasks, and manage initiatives
Identifying and managing ad hoc strategic projects
Assisting with research with policies and emerging regulations and provide analyses, recommendations
Assisting in facilitation and the coordination of high-level meetings, ensuring that read- aheads are relevant, quality checked, and ensuring that minutes are submitted on time
Providing administrative support for meetings and conferences (meeting minutes, notes, action items, etc.)
Updating and maintaining multiple client SharePoint sites, dashboards, and shared drives.
Requirements
A BA/BS degree in a related field
3+ years of experience in Business Operations, Education and Training, or a related field
Must be proficient in Microsoft Office applications (PowerPoint, Word, Excel, and Outlook)
Must possess excellent oral and written communication, as well as presentation skills
Ability to work independently and multi-task in a high paced environment with quick turnaround for documents, briefs, and other deliverables
Must be a self-motivated, proactive team player that is responsive and easily adaptable, with the ability to step in and support the client with minimal direction
Strong customer service and interpersonal skills
Must be able to obtain and maintain government eligibility requirements
Strong process improvement knowledge and abilities; Six Sigma preferred
A sincere interest in education and training, process improvement, and/or standardization strongly desired
Experience with MS Teams, Visio, and SharePoint preferred
Experience with DHA or the Military preferred
Experience in project management, coordination, and/or tools preferred