Operations Coordinator I
The Walt Disney Company
Portfolio Operations Senior Analyst
SeatGeek
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $130,000 per year
Job Level
Senior
About the role
- Independently execute daily management (ingesting new inventory, monitoring existing positions, and coordinating execution) of portfolios on both Primary and Secondary markets
- Manage any upstream issues that are surfaced by CX/BX with respect to any SeatGeekIQ managed tickets (Buyback/Fraud/Direct Inventory/etc.) including maintaining, guiding, and setting expectations with CX regarding ticket transfer policies and communicating with rev ops on refund processing
- Deal on a daily basis with any downstream issues that are surfaced by BX/DTI/Uploader with resold inventory such as upgrade orders, broken or unfulfilled orders, or other errors
- Maintain our set of 30+ accounts that we sell inventory out of and accept inventory to. This includes set up on uploader, transfer within accounts, resolving ticket type issues, and creation of any new accounts
- Follow the Flex/Buyback process by manually tracking all tickets that are not managed or partially managed by the team through our SAPIENT tool including ticket confirmation, relisting, and inputting sales
- Execute SeatGeekIQ processes related to our business, finance, and inventory workflows
- Work with internal stakeholders to improve daily operations processes
- Collaborate with other internal teams and external vendors to resolve any portfolio discrepancies
- Ensure healthy and efficient SeatGeekIQ operations and supporting SeatGeekIQ’s performance against core KPIs
- In the long term - improve existing processes and scale the number of tickets the Ops team can manage as well as manage a team of Ops members and make key decisions with financial impact to the portfolios
Requirements
- 3+ years of experience in Revenue Operations, Sales Operations, or general Operations role preferred
- Strong verbal and written communication skills
- Organizational and multi-tasking skills
- Desire to innovate and automate
- Ability to work in a fast-paced environment and think clearly under pressure
- Passion for sports, music, and live events in general
- BS/BA Required
- Ticketing operations experience preferred
