SeatGeek

Portfolio Operations Senior Analyst

SeatGeek

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $90,000 - $130,000 per year

Job Level

Senior

About the role

  • Independently execute daily management (ingesting new inventory, monitoring existing positions, and coordinating execution) of portfolios on both Primary and Secondary markets
  • Manage any upstream issues that are surfaced by CX/BX with respect to any SeatGeekIQ managed tickets (Buyback/Fraud/Direct Inventory/etc.) including maintaining, guiding, and setting expectations with CX regarding ticket transfer policies and communicating with rev ops on refund processing
  • Deal on a daily basis with any downstream issues that are surfaced by BX/DTI/Uploader with resold inventory such as upgrade orders, broken or unfulfilled orders, or other errors
  • Maintain our set of 30+ accounts that we sell inventory out of and accept inventory to. This includes set up on uploader, transfer within accounts, resolving ticket type issues, and creation of any new accounts
  • Follow the Flex/Buyback process by manually tracking all tickets that are not managed or partially managed by the team through our SAPIENT tool including ticket confirmation, relisting, and inputting sales
  • Execute SeatGeekIQ processes related to our business, finance, and inventory workflows
  • Work with internal stakeholders to improve daily operations processes
  • Collaborate with other internal teams and external vendors to resolve any portfolio discrepancies
  • Ensure healthy and efficient SeatGeekIQ operations and supporting SeatGeekIQ’s performance against core KPIs
  • In the long term - improve existing processes and scale the number of tickets the Ops team can manage as well as manage a team of Ops members and make key decisions with financial impact to the portfolios

Requirements

  • 3+ years of experience in Revenue Operations, Sales Operations, or general Operations role preferred
  • Strong verbal and written communication skills
  • Organizational and multi-tasking skills
  • Desire to innovate and automate
  • Ability to work in a fast-paced environment and think clearly under pressure
  • Passion for sports, music, and live events in general
  • BS/BA Required
  • Ticketing operations experience preferred