Director, PMO – Digital & Customer Experience
ESA - Electronic Security Association
PMP
Senior Program Manager, Organizational Change Management
NetImpact Strategies Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
PMP
About the role
- Serve as the single point of accountability for all project management activities
- Apply and implement metric-focused delivery model for workstream and contract performance reporting
- Collaborate with leadership to assemble and assimilate a new delivery team and ensure operational and cultural integration
- Rapidly evaluate OCM needs to set vision and strategy and formulate actionable plans
- Create environmental infrastructure (SOPs, tools, team dynamics, collaboration requirements) that evolves with discovery
- Ensure alignment with client’s implementation schedule and provide oversight for OCM workstreams
- Submit status reports summarizing completed efforts, deliverables, and anticipated work
- Develop OCM strategy and provide leadership and oversight to ensure strategically-aligned execution
- Develop and execute comprehensive stakeholder engagement plan including internal and external stakeholders
- Coalesce and synchronize stakeholder management with modernization activities and inter-dependent technical workstreams
- Define overarching change management strategy and align team to an adopter-oriented, data-driven OCM approach
- Oversee definition and tracking of KPIs to measure program success
- Lead pressure-testing of strategy, pivoting direction for improved effectiveness and accelerated adoption
- Provide and implement a Commercial Off-The-Shelf (COTS) tool to manage change ensuring compliance with government data protection standards
- Collaborate with multiple departments to update content on client’s internal digital platforms
- Guide workstream to establish agile processes for tailoring and application maintenance
- Prioritize and sequence activities in alignment with OCM needs and remove roadblocks for implementation team
Requirements
- Bachelor’s degree with 12 years in leading large-scale, complex transformational or modernization initiatives
- Diverse organizational change and stakeholder management experience
- Excellent leadership and team/people management skills, ability to motivate and inspire others
- Demonstrated success supporting enterprise modernizations, collaborating with technical and specialized experts
- Experience working directly with C-suite executives on strategy
- Excellent written and verbal communication skills
- Familiarity with complex technical implementations and ability to lead through ambiguity and challenging situations
- Microsoft Office Suite expertise (Word, PowerPoint, Excel, etc.)
- U.S. Citizen
- Preferred: Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent certifications; Change Management certifications (e.g., Prosci Change Management Certification); extensive knowledge of project management software and tools; Previous Federal Consulting Experience
