Netbr

Analyst

• Deploy and configure IAM solutions (e.g., Ping Identity).
• Participate in meetings with clients and stakeholders to gather requirements.
• Create and maintain technical documentation (blueprints, flows, integrations).
• Support the squad with technical questions and disseminate best practices.
• Participate in agile ceremonies (dailies, planning, reviews, retrospectives).
• Integrate legacy and modern systems with identity solutions.
• Ensure compliance with security standards (OpenID, SAML, FAPI, Open Banking).
• Perform testing, acceptance, and technical validations.

Senior Identity Analyst – IAM

• Participate in IAM system deployments, covering the full cycle (Requirements, Development/Configurations, Testing, User Acceptance, and Support).
• Customize integrations between systems (APIs, JSON, XML, Swagger, etc.).
• Develop scripts (Java, Python, etc.) for solution customizations.
• Create and maintain up-to-date technical documentation (blueprints, operational procedures).
• Support tool updates and upgrades.
• Monitor the status and progress of support tickets.
• Ensure service delivery within contracted SLAs.
• Escalate high-impact incidents to the appropriate levels.
• Keep clients informed about the status and progress of support activities.
• Continuously research new technologies and improvement methodologies.

Ongoing Analyst, Junior

Project Manager

• Plan and track project activities together with the squad.
• Manage backlog and workflow using Jira.
• Participate in agile ceremonies (daily stand-up, planning, review, retrospective).
• Map, analyze and improve processes using analysis tools (e.g., Bizagi, Draw.io, Miro).
• Build dashboards, reports and performance indicators (e.g., Power BI).
• Prepare schedules, status reports and progress indicators.
• Ensure clear communication between the technical team and business areas.
• Identify risks and propose corrective actions.
• Work alongside Squad Leads to ensure alignment between scope, schedule, cost and quality.
• Ensure compliance with processes, best practices and project governance.
• Support project administrative activities (recordkeeping, controls, documentation, follow-ups).
• Use AI tools (e.g., Microsoft Copilot, ChatGPT, Gemini, Claude) to assist in the preparation of documents, analyses and light automations.
• Contribute to process improvement initiatives using generative AI or intelligent automations.
• Conduct research, summarization and analysis with the aid of AI to support decision-making and accelerate deliveries.
• Support squads and business areas in adopting AI tools in day-to-day work (best practices, possible uses, prompt organization, etc.).

Project Analyst, Junior

• Monitor and evaluate the quality of customer service and services provided
• Track operational and quality metrics, such as SLA, response time, resolution time and recurrence
• Conduct audits of tickets, processes and operational workflows
• Identify deviations, operational risks and continuous improvement opportunities
• Support the definition, development and standardization of quality processes
• Prepare operational and executive quality reports and service health reports
• Collaborate with technical teams on incident analysis and service improvements
• Contribute to increased customer satisfaction, trust and overall customer experience

Mid-level Quality Analyst

Support Engineer

• Specialized technical support for Ping Identity Identity and Access Management (IAM) systems for large and medium-sized enterprises
• Handling and resolution of technical incidents related to Ping products (PingFederate, PingAccess, PingDirectory, PingOne)
• Analysis and troubleshooting of authentication, authorization, and integration issues
• Support configuring and maintaining access policies and authentication flows
• Support for SAML, OpenID Connect and OAuth integrations
• Documenting solutions and creating knowledge base articles
• Collaboration with project teams during implementations to ensure proper support
• Proactive environment monitoring and identification of potential issues
• Technical escalation to specialized teams when necessary
• Training and guidance for end users on basic functionality

Senior Identity Analyst – IAM

Ongoing Analyst, Junior

Project Analyst, Junior

Mid-level Quality Analyst

Access Management Support Analyst, IAM