Netbr

Access Management Support Analyst, IAM

Netbr

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

AnsibleAWSAzureCloudDockerGoogle Cloud PlatformGrafanaJenkinsLinuxOpenShiftOracleSplunkSQLTerraformVault

About the role

  • Specialized technical support for Ping Identity Identity and Access Management (IAM) systems for large and medium-sized enterprises
  • Handling and resolution of technical incidents related to Ping products (PingFederate, PingAccess, PingDirectory, PingOne)
  • Analysis and troubleshooting of authentication, authorization, and integration issues
  • Support configuring and maintaining access policies and authentication flows
  • Support for SAML, OpenID Connect and OAuth integrations
  • Documenting solutions and creating knowledge base articles
  • Collaboration with project teams during implementations to ensure proper support
  • Proactive environment monitoring and identification of potential issues
  • Technical escalation to specialized teams when necessary
  • Training and guidance for end users on basic functionality

Requirements

  • Bachelor's degree (completed or in progress) or technical degree (technologist) in a Technology-related field
  • Experience with IAM products such as Ping Identity, Okta, Keycloak, Oracle, SiteMinder, ForgeRock
  • Operating systems (Linux preferred)
  • Knowledge of cloud platforms: AWS, Azure, GCP, OCI
  • Familiarity with IAM protocols: SAML, OpenID Connect, OAuth, LDAP
  • Basic database knowledge (basic SQL queries)
  • Basic infrastructure and networking knowledge
  • Experience using monitoring and logging tools (e.g., Dynatrace, Grafana, Splunk, etc.)
  • Nice to have / Differentials:
  • Ping Identity Suite: Desired experience with PingFederate, PingAccess, PingDirectory, and PingOne
  • Knowledge of REST APIs for integrations
  • Experience with DevOps practices
  • Kubernetes, Docker, OpenShift, Helm
  • CI/CD: Jenkins, GitLab, Azure DevOps, GitHub Actions, Ansible
  • Terraform, CloudFormation, ARM Templates
  • Vault (e.g., HashiCorp Vault), AWS Secrets Manager, Azure Key Vault
  • Familiarity with regulations such as LGPD, GDPR, and Open Finance
Benefits
  • Comprehensive health insurance (no co-pay) — SulAmérica
  • Dental plan — SulAmérica
  • Annual profit-sharing (PLR) of up to 3 monthly salaries, subject to performance evaluation
  • Life insurance
  • Gympass/WellHub
  • Birthday day off
  • Meal and food vouchers (total value of R$890.00 to be allocated between the two cards)
  • Transportation voucher (if required)
  • Childcare assistance
  • 50% monthly subsidy for English or Spanish lessons
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Ping IdentityIAMSAMLOpenID ConnectOAuthSQLREST APIsDevOpsKubernetesDocker
Soft Skills
technical supporttroubleshootingcollaborationdocumentationtrainingproactive monitoringproblem resolutioncommunicationguidanceescalation
Certifications
Bachelor's degreetechnical degree