NetBox Labs

Product Manager

• Own how NetBox Core ships into commercial products partnering with NBC, NBE, and CS teams to ensure releases are planned, communicated, and delivered in ways that treat internal teams as first-class customers
• Own the NetBox open source community presence including GitHub issue triage, contributor engagement, release communication, and managing the expectations of a global practitioner audience
• Drive the roadmap for data model evolution and the NetBox API surface making principled decisions about backward compatibility, extensibility, and the downstream consequences of breaking changes across integrations, automations, and customer extensions
• Own products and features from strategy through GA and iteration translating enterprise customer signal into scoped, shippable work
• Engage directly with customers and prospects to understand how they extend and rely on NetBox Core, and translate those needs into durable product decisions
• Collaborate closely with senior product stakeholders on Core platform capabilities including Designs, Branching, and Changes contributing to direction without owning every surface
• Partner with PMs across Assurance, Discovery, Integrations, and Cloud / Enterprise to ensure Core investments serve the full product portfolio
• Contribute to pricing and packaging strategy for Core capabilities, identifying which features differentiate commercial tiers

Staff Product Manager, Core Apps

Support Engineer

• Build deep familiarity with each customer's environment, goals, and constraints
• Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers
• Help customers translate their network management goals into NetBox workflows and adoption paths
• Serve as the bridge between what customers need and what the product can do
• Diagnose, reproduce, and resolve issues across installation, configuration, integrations, plugins, and upgrades
• Manage the full post-sale technical lifecycle: onboarding, version upgrades, and ongoing deployment health
• Meet SLAs for response and resolution while keeping customers informed throughout
• Escalate proactively when revenue, stability, or customer trust are at risk
• Surface customer feedback and feature requests to Product with enough context to be actionable
• Build runbooks and troubleshooting guides that reduce repeat escalations
• Identify patterns in support volume and propose improvements to process or product
• Collaborate with TechOps on deep technical escalations and custom customer needs

Senior Customer Support Engineer

Sales Development Rep

• Research and analyze prospects’ pain points, use cases, roles, and business objectives
• Apply your communication skills to explain the value proposition of NetBox Labs offerings and generate curiosity and interest from prospects
• Identify and engage key personas within target accounts using a multi-channel approach (cold calls, email, LinkedIn, video, and other creative outbound tactics)
• Build and execute outbound campaigns to drive net-new pipeline for the sales team
• Personalize outreach based on research and insights into a prospect’s business, role, and challenges
• Develop messaging that resonates with technical and business buyers
• Qualify prospects via inbound and outbound campaigns
• Build revenue pipeline by setting first meetings with qualified users and senior decision-makers
• Maintain accurate prospect data within HubSpot, our CRM
• Work in a fast-paced environment with the initiative to make your team successful and exceed goals

Sales Development Representative

Operations

• Own Customer Experience Outcomes: Drive measurable improvements to customer experience: faster resolution of complex issues, fewer repeat incidents, safer upgrades, and clearer guidance.
• Lead Critical & Complex Customer Escalations: Serve as the escalation owner for high-severity or technically complex customer issues involving NetBox Labs products.
• Drive Execution of Plugin Strategy to Reduce Customer Risk: Drive execution of Netbox Lab’s plugin strategy to improve customer confidence and predictability.
• Create Scaled Technical Enablement: Produce technical content that directly reduces customer friction.
• Cross-Functional Improvement Engine: Collaborate with Support to improve triage, escalation paths, and deflection through better tooling and knowledge.

TechOps Engineer

Community Manager

• Cultivate, grow, and support NetBox’s global community of practitioners, executives, contributors, and partners by identifying opportunities for NetBox Labs to engage daily across digital platforms including LinkedIn, Reddit, GitHub, Slack, Hacker News, industry Discords or other forums.
• Proactively monitor community conversations for technical questions and trends and collaborate with internal resources to get them answering or escalate product insights internally.
• Build and launch the NetBox Heroes advocate program from the ground up. Identify, onboard, and empower community champions to create and share content, speak at events, and support new users.
• Highlight the success stories from within the NetBox ecosystem on our blog, podcast series, community newsletters, webinars, and monthly community meetups (virtual and in-person).
• Collaborate with the broader marketing team to package community insights into impactful stories that build awareness and trust for NetBox and NetBox Labs.
• Lead monthly virtual community calls—including agenda creation, speaker recruitment, and hosting.
• Build and run NetBox’s global meetup strategy, including coordinating in-person regional community groups in key cities.

Community Engagement Manager

DevOps Engineer

• Own and evolve the AWS infrastructure underpinning NetBox Cloud: EKS clusters, VPC design, IAM, RDS, and supporting services.
• Lead infrastructure projects from design through delivery, scoping work into clear milestones and distributing tasks across the team.
• Work with Product teams to deliver successful customer launches reliably and at scale.
• Drive improvements to deployment automation and CI/CD pipelines (GitHub Actions), with a focus on reliability, speed, and developer self-service.
• Identify and address technical debt before it becomes a reliability or security risk.
• Set and own SLOs for the systems you're responsible for; reduce toil through automation.
• Contribute to SOC 2 compliance, security controls, and IAM governance.
• Participate in the on call rotation for the platform
• Mentor engineers through code review, pairing, and design discussions.
• Participate in on-call rotation and lead incident response end to end, including postmortems.

Senior DevOps Engineer, Cloud Delivery

Account Executive

• Proactively build, qualify, and close a new logo sales pipeline
• Be responsible for outbound motions to create 30% of your pipeline
• Strategically prospect into Network Engineering management & technical end users
• Build strong relationships with prospects using a consultative sales approach
• Work on both the acquisition of net new customers and revenue expansion
• Build and manage accurate forecast and opportunity progress reporting
• Partner with Solutions Engineers to ensure technical alignment
• Continually seek to improve your selling skills

Accounting Manager

• Own end-to-end billing operations: review order forms/POs, validate inputs, and issue accurate invoices
• Monitor accounts receivable and drive collections, partnering cross-functionally to resolve discrepancies and improve cash conversion
• Manage revenue recognition (ASC 606), including maintaining schedules across subscription, cloud, on-premise, usage-based, and professional services contracts
• Reconcile key revenue accounts: deferred revenue and unbilled AR, proactively identifying and resolving issues pre-close
• Partner with Deal Desk, Sales, CS, and Legal to translate contract terms into accurate billing and revenue treatment
• Maintain sales tax compliance: ensure correct invoice treatment and coordinate filings
• Support month-end close: journal entries, accruals, and reconciliations tied to billing and revenue accounts
• Contribute across the accounting function as needed (AP, payroll, GL, close) - we’re a startup, so we pitch in where it matters most
• Assist with audits, reporting, and process improvements as the company scales
• Take ownership of ad hoc projects and help build scalable, efficient accounting processes
• Leverage AI and automation to streamline workflows, reduce manual effort, and modernize accounting processes

Accounting Manager – Billing & Revenue

Software Engineer

• Own day-to-day engineering execution, including delivery and people development
• Lead engineering directors and shape team operational practices
• Create systems for planning, release coordination, and cross-team execution
• Manage quality and operational discipline, including CI/CD and testing
• Develop hiring and performance management strategies with CTO

Vice President, Engineering

Full-stack Engineer

• Drive technical direction across our Observability team, ensuring alignment between product goals, system design, and engineering execution.
• Design, build, and maintain backend systems supporting NetBox Labs' SaaS and on-premise products, including open-source, source-available, and commercial offerings.
• Guide how teams structure technical domains, define clear service boundaries, and evolve contracts and interfaces over time.
• Collaborate with platform, product, and infrastructure teams to ensure backend systems integrate cohesively across authentication, authorization, billing, and data layers.
• Mentor engineers across teams through code reviews, design sessions, and ongoing technical coaching; driving good outcomes within their domains, not just your own.
• Operate what you build: participate in deployment, monitoring, and on-call rotations to ensure reliability.
• Partner with product managers and engineering directors to translate roadmap goals into well-scoped engineering plans: breaking large initiatives into phases, surfacing risks early, and keeping technical and product timelines in sync.
• Contribute to technical documentation, internal knowledge sharing, and raising the overall engineering bar.

Staff Software Engineer – Tech Lead

People Operations

• Lead and scale the People function as a core business accelerator
• Responsible for talent quality, organizational effectiveness, total rewards strategy, learning and development, culture, and leadership capability
• Drive a high velocity, high leverage talent acquisition operation across multiple hiring channels and geographies
• Define and enforce a high hiring bar across the company
• Partner with Marketing to develop our employer brand
• Build and run performance management and calibration systems that drive velocity and accountability
• Foster a culture of ownership, strong communication, high velocity, and low politics
• Partner with leaders on org design and headcount planning aligned to business priorities
• Create career ladder and progression frameworks across engineering, product, go-to-market, and G&A functions
• Design and deliver leadership development programs for managers and senior leaders
• Build a scalable L&D framework that accelerates onboarding, AI adoption, skill development, and career growth
• Measure development effectiveness through engagement data, retention, productivity, and performance outcomes
• Own end-to-end compensation philosophy, leveling frameworks, pay structures, and communications to employees and managers
• Design and manage benefits strategy across all geographies (US, UK, Canada, Australia)
• Partner with Finance on headcount planning, compensation modeling, and bonus and equity administration
• Oversee and scale core systems (Justworks, Deel, Culture Amp, Ashby, Pave, HRIS)
• Leverage AI tools and automation to increase efficiency and impact while reducing friction for our team
• Build data-driven insights and people analytics to inform leadership decisions
• Own employee relations, policies, and compliance across all jurisdictions
• Ensure strong documentation and risk-aware decision-making
• Protect the company while maintaining fairness and credibility