Senior Director, Planning, Procurement & Production
Olaplex Inc. (Nasdaq: OLPX)
ERP
Partner Success Manager
Net at Work
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $150,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Oversee the management and expansion of MSP channel program including driving relationships with key partners and identifying new channel opportunities
- Expand and optimize current partner relationships to increase revenue opportunities and market reach
- Identify opportunities to expand existing partnerships into new markets or solution areas
- Build strategic growth plans and joint go-to market strategies with top MSP partners focused on revenue acceleration, customer retention, and cross/upsell opportunities
- Track and report on KPIs including pipeline contribution, partner certifications, and revenue attainment
- Educate partners on solutions, competitive positioning, and differentiation
- Collaborate with sales leadership to align channel opportunities with direct sales strategies
- Establish tiered partner programs with defined benefits, requirements, and performance metrics
- Identify, recruit, and onboard new MSP partners aligned to company growth strategies
- Drive partner enablement by delivering training, sales playbooks, and marketing resources
- Collaborate with internal teams to ensure seamless technical and operational onboarding of new partners
- Launch and manage a comprehensive partner portal, including resources, training modules, certification programs, and deal registration
- Drive the creation and management of a partner community to foster collaboration, knowledge-sharing, and engagement
- Act as the primary relationship owner for assigned MSP partners; conduct regular business reviews, identify opportunities, mitigate risks, resolve escalations, and ensure partner satisfaction
- Proactively identify potential MSP acquisition targets for the M&A team and support due diligence and post-acquisition integration planning
- Own KPIs for the MSP program and provide regular reporting to executive leadership on partner ecosystem health and performance
- Collaborate with marketing to execute joint campaigns, webinars, and events and support partners with marketing assets and messaging to drive demand
Requirements
- Bachelor’s degree in business administration, Computer Science, Information Technology, or a related field; MBA or advanced degree preferred
- 5+ years of experience in channel management, partner success, or business development—preferably in the MSP ecosystem
- Strong understanding of the MSP business model, recurring revenue, and services delivery
- Proven track record of managing and growing high-level strategic alliances, business development, or strategic partnerships within the ERP consulting or technology services industry
- Solid results of establishing new channel partners and accelerating growth in current partner channels
- Lead Alliance Management for multi-functional contractual relationships across key partners
- Excellent written and verbal communication skills with attention to detail and a demonstrated ability to provide compelling external-facing materials
- Results-oriented with strong time management skills and capable of performing well in a fast-paced environment
- Ability to build strategic growth plans, joint go-to-market strategies, and drive partner enablement and certification programs
- Experience collaborating with sales, marketing, product, support, and M&A teams
- Customer Requirements: may require access to customer information, systems, and/or premises and customer approval for such access
