Nestle

Marketing

• Develop and implement comprehensive marketing strategies and plans across a diverse portfolio of brands.
• Drive strategic planning and development initiatives.
• Lead the creation and execution of communication plans to enhance brand visibility and engagement.
• Ensure the successful execution of the annual marketing plan, with a focus on delivering all marketing initiatives on time and in alignment with key objectives.
• Oversee end-to-end innovation planning and development, ensuring local initiatives align with global goals.
• Manage stakeholder relationships, including the local leadership team, agency partners, and internal stakeholders across the organization.
• Leading a highly motivated passionate brand team overseeing functional competency development and succession planning for the marketing team.

Marketing Manager – Lollies & Medicated

Compliance

• Responsible for implementing, coaching and reporting on Governance, Risk, Compliance & Security through the Nestlé Compliance and Information Security management system within IS/IT:
• Supports risk identification and controls mapping for all solutions and processes in IS/IT team s using the Nestlé Security, Risk & Compliance framework and management system
• Responsible for conducting system and reporting reviews to assess the IS/IT security compliance index
• Supports teams in identifying and applying Internal and External (legal, regulatory and commercial) compliance requirements
• Coaches and supports teams in managing Risk, Compliance & Security gaps through documented corrective & preventative actions, tracked through the management system
• Advises on and promotes the importance of IS/IT related Risk, Compliance and Security outside the IS/IT community
• Responsible for implementing and sustaining the tools and process for the Nestlé Compliance & Information Security Management System:
• Support an integrated Risk, Compliance & Security Framework (including regulatory requirements such as PCI and GDPR)
• Collaborates with Internal Control and IS/IT teams to ensure one source of truth through integration of reporting corrective & preventative actions and audit findings
• Supports the execution of IS/IT audit activities and requests: Works with IS/IT teams and internal and external auditors, tracking and following up all IS/IT audits, internal review or regulatory findings as corrective & preventative actions through the management systems
• Monitors and reports on progress and status of corrective & preventative actions in the management system to address compliance gaps.
• Supports IS/IT team s in ensuring the required levels of documentation and evidence is available to support audit and regulatory requirements.
• Acts as a partner to all IS/IT units for IS/IT compliance questions and advice:
• Drives the development & roll out of the Risk, Compliance & Security competency framework for IS/IT team including the roll out and tracking of the awareness and behaviour training
• Performs risk assessment according to agreed Risk & Compliance framework in collaboration with IS/IT team s
• Oversee market's PCI compliance.
• Collaborates to manage the Attestation of Compliance process (AoC) and SAQs.
• Coaches IS/IT team s on standards, policies, frameworks and regulatory requirements

ISIT Risk and Compliance Specialist

• Responsible for implementing, coaching and reporting on risk, compliance and security through Nestlé’s Information, Compliance and Security Management System within IS/IT
• Owns risk identification and control mapping for all IS/IT team solutions and processes using Nestlé’s security, risk and compliance management framework and system
• Responsible for system reviews and reporting to assess the IS/IT security compliance index
• Helps teams identify and apply internal and external compliance requirements (legal, regulatory and business)
• Coaches and assists teams in managing risks, compliance issues and security gaps through documented corrective and preventive actions tracked in the management system
• Advises and promotes the importance of IS/IT-related risk, compliance and security outside the IS/IT community
• Responsible for implementing and maintaining the tools and processes of Nestlé’s Information, Compliance and Security Management System
• Collaborates with internal control and IT teams to ensure a single source of truth by integrating corrective and preventive actions, reporting and audit findings
• Leads the execution of IT/IS audit activities and audit requests
• Monitors progress and status of corrective and preventive actions in the management system and reports on them to close compliance gaps.

Risk and Compliance Specialist

Ecommerce

• Provide consumer/customer service for the e-commerce channel via email, chat, WhatsApp, social media, phone and other critical channels
• Ensure that instructions and standards established by the Nestlé Consumer Service team for handling consumer complaints are followed correctly, meeting agreed KPIs and response times
• Use a variety of consumer service and e-commerce tools
• Manage a high volume of contacts
• Follow set communication “scripts” when addressing different issues, using brand-specific scripts and FAQs
• Ensure accurate recording of all consumer information in the database
• Provide proper notification and escalation of critical complaints when necessary
• Build sustainable relationships and engage consumers
• Coordinate with Back Office teams and Consumer Service Supervisors at Nestlé to support operational data

Customer Service Assistant – E-Commerce

Customer Support

• Revisar e interpretar las normas contables aplicables a Nestlé
• Publicar informes de ventas y estados de resultados
• Revisar y preparar análisis contables
• Conducir reuniones con las partes involucradas
• Transición de nuevos servicios
• Conducir sesiones de capacitación y desarrollo con el equipo
• Proporcionar soporte técnico al equipo
• Supervisar y realizar actividades de cierre contable junto al equipo
• Liderar proyectos de mejora en el área (Global y Local)
• Asegurar el cumplimiento, BCP y controles internos
• Asegurar que las actividades PEC sean entregadas dentro de las normas.

Decision Support Specialist

Sales

• Monitorar e analisar dados de sell-out por canal, cliente e região
• Realizar análises de distribuição numérica e ponderada e performance de portfólio
• Desenvolver e atualizar modelos preditivos de demanda
• Consolidar dados de diversas fontes para criar narrativas analíticas
• Preparar e atualizar dashboards e relatórios executivos
• Participar de agendas estratégicas do negócio

Analista de Inteligência Competitiva – Efetividade da Força de Vendas PL

Analyst

• Gestionar de manera eficiente el cierre de Kronos y el procesamiento de incidencias para garantizar el pago correcto y oportuno de la nómina
• Cumplir de manera eficiente y precisa con los procesos anuales de nómina, aguinaldo, PTU, bono y fondo de ahorro
• Otorgar soporte y atención a las fábricas y colaboradores en temas de nómina y beneficios
• Gestionar de manera eficiente y precisa los cálculos de finiquitos para el proceso de baja de colaboradores
• Administrar y gestionar de manera eficiente los expedientes de nuevo ingreso y movimientos de los colaboradores
• Realizar la gestión de los KPI's aplicables a los servicios de Recursos Humanos
• Aplicar de manera correcta y precisa los descuentos de cuotas obrero-patronales y pensiones alimenticias
• Otorgar soporte documental para la atención de auditorías internas y externas

Analista CoS

Manager

• Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives
• Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image
• Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations
• Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals
• Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health&safety
• Monitor and manage schedules to ensure boutique operations and customer service goals are met
• Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager
• Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management
• Support stock team by performing spot checks and assisting with inventories and deliveries
• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique
• Maximize guest frequency, sales and acquisition of new customer in the boutique
• Maximize capsule, accessories and machines sales in the boutique
• Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan

Assistant Store Manager

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique
• Maximize guest frequency, sales and acquisition of new club members in the boutique
• Maximize capsule, accessories and machines sales in the boutique
• Maintain current and up to date knowledge on coffee and the NESPRESSO product
• Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists
• Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives
• Motivate and coach team to provide exceptional customer service in keeping with our brand image
• Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation
• Provide coaching and direction to the team in an effort to achieve operational goals
• Consistently review KPI’s to identify problems, concerns and opportunities for improvements
• Create action plan to achieve goals
• Monitor and manage staffing levels to ensure boutique operations and customer service goals are met
• Recruit, hire and train the team
• Establish annual sales forecasts and capacity planning with regional boutique manager
• Utilize tools and analyze financial reports to identify and address inventory and sales trends
• Implement SOP’s and guidelines for the boutique ensuring team compliance
• Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels
• Deliver all requested weekly and monthly reports in a timely manner
• In partnership with IT, ensure that IT systems function correctly

Store Manager – Contract

• Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives;
• Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image;
• Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations;
• Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.
• Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health&safety;
• Monitor and manage schedules to ensure boutique operations and customer service goals are met;
• Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager;
• Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management;
• Support stock team by performing spot checks and assisting with inventories and deliveries.
• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique;
• Maximize guest frequency, sales and acquisition of new customer in the boutique;
• Maximize capsule, accessories and machines sales in the boutique;
• Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan.

Human Resources

• Act as a trusted HR partner to site leadership and line managers, aligning people plans to operational and commercial priorities
• Provide expert advice on employee relations, including disciplinaries, grievances, absence management and performance issues in a unionised/manufacturing setting
• Support organisational change initiatives
• Lead and support case management, ensuring consistency, compliance and timely resolution
• Coach and upskill managers in people management, leadership capability and employment best practice
• Use HR data and insights to identify trends, inform decisions and drive continuous improvement
• Support engagement initiatives and actions to improve retention, attendance and productivity
• Ensure compliance with employment legislation, company policies, and site agreements
• Partner with the wider HR team on company-wide projects and initiatives

HR Business Partner

Account Manager

• Achieve market share objectives in both volume and value with all customers in your territory
• Negotiate and ensure the implementation of promotional placements for our SKUs in support of our flyers, using all available resources
• Optimize the presence and visibility of our products in all points of sale, in accordance with applicable agreements
• Promote and enforce the general terms of sale as well as the Company’s commercial policy
• Optimize resources allocated at the territory, regional and national levels (promotions, budgets, cooperation agreements)
• Report to the Regional Manager on activity results as well as customer and competitor information, following established procedures.

Territory Manager

Data Analyst

• Participate in the Digital Food Safety Data strategy
• Propose new ideas and approaches to improve data FAIRness in POCs, MVPs or solutions
• Integrate understanding of solutions and data flows into data approach design
• Design and execute data experiments for analysis, data quality and reporting
• Scout and evaluate data sources, technologies and data‑related initiatives
• Propose, plan, deliver and document technical support in project
• Translate and integrate selected use cases into POCs and MVPs with experts
• Cooperate with IT to hand over prototypes for industrialization
• Cooperate with data owners on data quality and availability improvement
• Participate in alignment and integration of data quality pipelines
• Contribute to data source harmonization based on best‑fit sources

Food Safety Associate, Data Analyst

• Coordinar y supervisar el flujo de la operación de almacén
• Asegurando buenas prácticas de distribución y de indicadores de eficiencia y precisión
• Interactuar con las diferentes áreas involucradas en la ejecución del plan de trabajo diario optimizado
• Asegurar los recursos necesarios para el cumplimiento de éste
• Formar e integrar un equipo de trabajo enfocado a resultados
• Detectar necesidades de capacitación oportunamente
• Cumplir con los resultados esperados en el corto y mediano plazo dentro de un clima sano de trabajo
• Responsabilizarse de su seguridad y la de su equipo y compañeros de trabajo
• Respetar los lineamientos establecidos

Analista Proceso Almacen

Software Engineer

• Implement end-to-end projects (from concept through startup), with a primary focus on industrial services
• Coordinate industrial services projects as the lead for smaller projects or as a member of a multidisciplinary project team
• Specify industrial services processes and equipment
• Monitor installations, commissioning, and startup of process and utilities systems

Marketing Manager – Lollies & Medicated

ISIT Risk and Compliance Specialist

Risk and Compliance Specialist

Customer Service Assistant – E-Commerce

Decision Support Specialist

Analista de Inteligência Competitiva – Efetividade da Força de Vendas PL

Analista CoS

Assistant Store Manager

Store Manager – Contract

Assistant Store Manager

HR Business Partner

Territory Manager

Food Safety Associate, Data Analyst

Analista Proceso Almacen

Junior Project Engineer