Store Manager – Contract
Nestle
contract
Posted on:
Location Type: Office
Location: Burnaby • Canada
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About the role
- Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique
- Maximize guest frequency, sales and acquisition of new club members in the boutique
- Maximize capsule, accessories and machines sales in the boutique
- Maintain current and up to date knowledge on coffee and the NESPRESSO product
- Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists
- Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives
- Motivate and coach team to provide exceptional customer service in keeping with our brand image
- Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation
- Provide coaching and direction to the team in an effort to achieve operational goals
- Consistently review KPI’s to identify problems, concerns and opportunities for improvements
- Create action plan to achieve goals
- Monitor and manage staffing levels to ensure boutique operations and customer service goals are met
- Recruit, hire and train the team
- Establish annual sales forecasts and capacity planning with regional boutique manager
- Utilize tools and analyze financial reports to identify and address inventory and sales trends
- Implement SOP’s and guidelines for the boutique ensuring team compliance
- Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels
- Deliver all requested weekly and monthly reports in a timely manner
- In partnership with IT, ensure that IT systems function correctly
Requirements
- 5+ Years of High-Volume Retail Management; the luxury retail space is an asset
- Demonstrated ability to prioritize and plan multiple priorities
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication, problem-solving and analytical skills
- Passionate about coffee and sustainability
- Experience in the food or coffee space an asset
- Bilingual French and English an asset
Benefits
- Competitive wage + Quarterly and Annual Bonus
- Free coffee machine + Monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- And much more!!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
high-volume retail managementsales forecastingcapacity planningfinancial report analysisinventory managementSOP implementationKPI reviewstaffing managementcoaching and training
Soft Skills
team-buildingtime managementcommunicationproblem-solvinganalytical skillsmotivationdelegationcustomer servicefeedback provision