Database Conversion Manager
Outsource Recruiter
Job Level
Mid-LevelSenior
About the role
- Manage a portfolio of potential and existing VIP players, building meaningful relationships through calls, emails, and chat.
- Reactivate, upsell, and escalate users to the VIP level when appropriate.
- Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses.
- Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience.
- Execute retention campaigns and reward offers while tracking performance.
- Maintain timely communication with players based on their activity.
Requirements
- Proven experience in customer service, CRM, or user engagement.
- Excellent communication skills, both written and verbal, in English and at least one other native language.
- Ability to build trust with players without relying on excessive bonuses.
- Familiarity with iGaming products and user behavior.
- Comfortable working with performance KPIs and analyzing user activity reports.
- Proactive, autonomous, and organized.
- Proficient with CRM tools, Slack, and other dashboards.
- Nice to have: Previous experience with VIP users or retention in the industry.
- Nice to have: Experience in a fast-paced, performance-driven environment.
