Database Conversion Manager
Outsource Recruiter
Associate, Customer Engagement
The Coca-Cola Company
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $48,400 - $55,900 per year
Job Level
JuniorMid-Level
About the role
- Act as a company ambassador through accurately diagnosing service issues to deliver high quality service via multiple customer contact channels.
- Provide equipment service and general customer support through successful resolution.
- Accurately capture the voice of our customers to drive first call resolution across functions.
- Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.
- Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
- Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs and resolve issues.
- Escalate customer issues within established guidelines to ensure timely resolution.
- Understands performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals.
- Ensure new/revised processes are understood and immediately applied to customer interactions.
- Access multiple system applications simultaneously to effectively service customers.
- Actively participate and contribute in engagement and team building activities.
- Assist with projects per business needs.
Requirements
- High School Diploma or equivalent
- 2+ years customer service or contact center experience with great communication and people skills
- Microsoft Office experience required
- CRM experience preferred, but not required
- High Speed Internet
- Ability to connect via hardwire
- Must be currently authorized to work in the United States on a full-time basis and not require sponsorship
