Neo Group

CRM Quality Control Specialist

Neo Group

full-time

Posted on:

Origin:  • 🇧🇾 Belarus

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Job Level

Mid-LevelSenior

About the role

  • Test and validate CRM lifecycle campaigns (FastTrack and other platforms) before launch.
  • Check correctness of triggers, attributes, player segmentation, campaign flows, and reward logic.
  • Ensure proper functioning of communications (email, SMS, push, onsite) and integration with CMS/external providers.
  • Perform testing after system updates or feature releases.
  • Provide final QA approval before campaign launch.
  • Report bugs, incorrect setups, or mismatches to developers and CRM managers.
  • Maintain test cases and results.
  • Analyze campaign performance and error patterns, suggesting process improvements.
  • Support the CRM Retention team with insights into tested scenarios.
  • Conduct knowledge sharing and training to improve CRM quality standards.

Requirements

  • Previous experience in CRM coordination, campaign execution, or QA.
  • Knowledge of CRM platforms (FastTrack, Customer.io, Optimove, or similar).
  • Solid understanding of casino and sports betting lifecycles.
  • Strong attention to detail and problem-solving mindset.
  • Effective communication skills.
  • Ability to manage multiple projects and work independently.
  • High organizational skills and proactive approach.
  • Nice-to-have: experience in email marketing, A/B testing, HTML coding, data analysis, and campaign optimization.
  • Enthusiasm for continuous learning and adaptability to a fast-paced environment.