Rakuten Viber

Customer Success Specialist

Rakuten Viber

full-time

Posted on:

Location Type: Office

Location: Minsk • Belarus

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

NoSQLSQL

About the role

  • Supporting business partners' tickets over email.
  • Investigations and troubleshooting of reported technical issues
  • Manage escalations of issues to relevant R&D teams.
  • Support internal teams' operational processes and requirements.
  • Work with Product and Business teams to convey partners' requirements and business needs.

Requirements

  • 2+ years of experience in B2B or B2B2C technical support, account management, business operations, or equivalent.
  • English - Full professional proficiency level
  • Tech savvy – ability to technically present the company to its customers and ability to have high-level technical conversations with customers.
  • High organizational skills and attention to detail in a multitasking work environment
  • Strong interpersonal and customer care skills
  • Strong data orientation skills and high proficiency in MS Excel.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportaccount managementbusiness operationsdata orientationMS Excel
Soft Skills
organizational skillsattention to detailinterpersonal skillscustomer care skillsmultitasking