Program Manager

• Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
• Manage multiple conflicting priorities & consistently meet deadlines.
• Prepare and manage project plans.
• Communicate status to stakeholders on projects.
• Act as lead on Consumer Loan projects.
• Act as back-up to Program or Functional Manager.
• Act as liaison between stakeholders, subject matter experts and Product and Delivery Teams.
• Present materials and reports to a wide range of audiences.
• Research and resolve problems and issues.
• Subject matter expert on business systems and processes.
• Capture and document business requirements.
• Understand contractual and regulatory requirements, and lender guidance for business program(s) and apply knowledge in decision making and business requirement documentation, and operational processes.
• Represent the business team and articulate the business value with the Product and Delivery Team.
• Review, test, and provide feedback on new system features or changes to existing features.
• Identify, plan, organize and assist with executing on improvements to Operational programs within the department.
• Act as a resource for the department and business teams.
• Independently analyzes issues and department goals, and can deploy working solutions to address issues or to accomplish department goals.
• Monitor progress of projects.
• Commit to getting the job done.
• Share responsibility of projects with management.
• Train within department for the general and orientation modules and on specific programs.

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