Program Manager

• The Program Director ensures that service delivery and operations of the program meet contractual standards, and client needs safely and effectively.
• Oversees all aspects of the program including clinical and operational staff.
• Develops, implements, assesses, and evaluates program policies, practices, procedures and ensures that performance-based incentives and all other goals of the program are met.
• Develops and coordinates program specific policies and procedures in collaboration with the Director of Social Services/Social Services Supervisor, and Director of Operations.
• Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Supervises, evaluates and coaches the Director of Social Services/Social Services Supervisor, Director of Operations, Administrative Assistant and other staff, as appropriate, on work assignments and community resources.
• Provides strong leadership and effectively manages the social service and operations teams ensuring efficiency across the program.
• Collaborates with Human Resources to effectively and efficiently recruit, hire, and onboard new program staff.

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