Urban Pathways

Manager

• Reporting to the Director of Social Services/Social Services Supervisor, the Case Manager provides and documents clinical and case management services for assigned clients.
• Provides comprehensive case management services for assigned clients, including but not limited to crisis intervention, advocacy, assistance in problem-solving, assessment, conflict resolution, entitlements, training on daily living skills, and referrals.
• Assesses client needs and develops service plans and client objectives to achieve self-sufficiency.
• Conducts field work, including but not limited to home visits, escorting clients to appointments, and outreach.
• Monitors client medication as required.
• Maintains and submits all necessary documents and reports as required by Urban Pathways, regulatory, and funding agency policies, procedures, and regulations.
• Attends staff meetings, training, and supervisory sessions as required.
• Develops and maintains relationships with community services and resources.
• Performs all other duties as assigned.

Case Manager

• Ensures a safe, clean, and proactively maintained physical plant across Urban Pathways’ portfolio.
• Assists the Corporate Facilities Director in the daily management of building operations, maintenance scheduling, and vendor coordination across all sites.
• Develops and implements a preventive maintenance program covering HVAC, cleaning, painting, plumbing, electrical, and general facility upkeep.
• Works closely with Program Directors and the Director of Operations to help prevent facility-related violations and fines through routine inspections, timely interventions, and adherence to compliance standards.
• Manages Urban Pathways’ fleet operations, including vehicle maintenance scheduling, inspection coordination, registration compliance, and recordkeeping.
• Participates in the preparation of budget materials for the annual budget process and for grants/contracts.
• Assists with space planning and reconfiguration to meet programmatic and administrative needs, including support for office relocations and grant-related expansions.
• Reviews plans and specifications for the installation of major systems; prepares schedules for capital projects and improvements.
• Undertakes special projects and other duties assigned by the Corporate Facilities Director.
• Provides support with monitoring facility operations and ensures compliance with Urban Pathway’s policies and procedures.
• Develops and maintains strong partnerships with community providers, collaborating closely with the Corporate Director of Facilities to ensure positive and effective relationships.

Facilities Manager

Operations

• Manages and ensures that performance-based incentives and all other operations related goals of the program are met effectively.
• Oversees implementation of organizational and program policies and procedures.
• Manages the operations team including operations supervisor(s), kitchen, maintenance, and security, and provides strong leadership.
• Meets weekly with all direct reports for individual supervision.
• Ensures all fire safety guidelines are executed and documented as required.
• Ensures all operations equipment and appliances are in good working order.
• Monitors cleanliness and maintenance of facility.
• Prepares and monitors staffing schedules according to program needs and Urban Pathways and contractual requirements.
• Develops preventive maintenance programs for all buildings and systems.
• Coordinates staff training and evaluations to ensure timely assessments and improvement.

Director of Operations – New Program

Director

• Manages and ensures that performance-based incentives and all other goals of the program are met.
• Provides leadership to program staff.
• Manages and develops staff, including coaching, training and mentoring.
• Oversees all clinical provisions of the program for clients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities.
• Coordinates clinical meetings with case management staff and other inter-disciplinary teams.
• Participates in the development of Urban Pathways program policies and procedures.
• Oversees the on-site medical and psychiatric services including medication management.
• Serves on call to address emergency needs on a twenty-four-hour basis.

Director of Social Services – New Program

Program Manager

• The Program Director ensures that service delivery and operations of the program meet contractual standards, and client needs safely and effectively.
• Oversees all aspects of the program including clinical and operational staff.
• Develops, implements, assesses, and evaluates program policies, practices, procedures and ensures that performance-based incentives and all other goals of the program are met.
• Develops and coordinates program specific policies and procedures in collaboration with the Director of Social Services/Social Services Supervisor, and Director of Operations.
• Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Supervises, evaluates and coaches the Director of Social Services/Social Services Supervisor, Director of Operations, Administrative Assistant and other staff, as appropriate, on work assignments and community resources.
• Provides strong leadership and effectively manages the social service and operations teams ensuring efficiency across the program.
• Collaborates with Human Resources to effectively and efficiently recruit, hire, and onboard new program staff.

Program Director – New Program

• Reports to the Director of Social Services/Social Services Supervisor and provides and documents clinical and case management services for assigned clients.
• Provides comprehensive case management services including crisis intervention, advocacy, assistance in problem-solving, assessment, conflict resolution, entitlements, training on daily living skills, and referrals.
• Assesses client needs and develops service plans and client objectives to achieve self-sufficiency.
• Conducts field work, including home visits, escorting clients to appointments, and outreach.
• Monitors client medication as required.
• Maintains and submits all necessary documents and reports as required by Urban Pathways, regulatory, and funding agency policies, procedures, and regulations.
• Attends staff meetings, training, and supervisory sessions as required.
• Develops and maintains relationships with community services and resources.
• Performs all other duties as assigned.

• Provides and documents clinical and case management services for assigned clients.
• Provides comprehensive case management services including crisis intervention, advocacy, assistance in problem-solving, assessment, conflict resolution, entitlements, training on daily living skills, and referrals.
• Assesses client needs and develops service plans and client objectives to achieve self-sufficiency.
• Conducts field work including home visits, escorting clients to appointments, and outreach.
• Monitors client medication as required.
• Maintains and submits all necessary documents and reports as required by Urban Pathways, regulatory, and funding agency policies, procedures, and regulations.
• Attends staff meetings, training, and supervisory sessions as required.
• Develops and maintains relationships with community services and resources.
• Performs all other duties as assigned.

• Reporting to the Program Director, the Director of Social Services oversees the clinical and case management functions of the program, ensuring an ongoing best-practice approach to program functioning and compliance with regulatory agency policies and procedures.
• Manages and supervises the Social Services Department.
• Oversees or monitors all clinical provisions of the program for clients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities.
• Oversees all quality improvement monitoring functions, including, but not limited to 360 case reviews, Utilization Reviews, and Service Plan reviews.
• Assesses and coordinates Social Services staff training needs with the Program Director.
• Prepares, maintains, and submits timely and accurate statistical and other reports mandated by Urban Pathways, regulatory, and funding agencies.
• Assesses, coordinates, and facilitates staff Training.
• Provide back-up administrative coverage in the absence of the Program Director as needed.
• Monitors and ensures the accuracy of employee timekeeping and payroll systems.
• Ensures timely evaluations of social service staff, identifying areas for improvement and corrective actions as needed.