National Account Representative I
Neighborly®
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Collaborate with Team Members to provide excellent customer care and identify growth opportunities
- Maintain a high level of professionalism and discipline when interacting with external and internal customers
- Ensure timely and successful delivery of projects, consistently meeting due dates
- Answer inbound phone calls and monitor inbound emails from customers and franchisees
- Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift
- Proactively make outbound calls to set customer appointments
- Assist other teams within the Call Center as assigned
Requirements
- 1+ years of working experience in customer service or a related field (preferred)
- Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint)
- Customer service skills
- Proficiency in Microsoft Word and Excel
- Familiarity with Windows OS
- Effective communication skills
- Proficient in Spanish (reading, writing, and speaking)
- Sense of humor
- High School Diploma or equivalent required
- Must be able to work 5 days a week with availability to work weekend days
- Must provide your own personal computer and hardwire internet connection (no Macs)