Neara

Account Manager

• Develop deep expertise and understanding of Neara’s platform, value proposition and GTM strategy
• Deliver and implement expansion plans for our largest accounts
• Develop pipeline associated with delivering expansion goals
• Identify new workflow improvements and use case opportunities within key accounts
• Build and maintain ongoing customer relationships to accurately forecast future opportunities and uncover potential problems
• Build a deep knowledge of assigned accounts and understand their projected top priorities
• Develop processes to assist in scaling the Account Management function and driving growth among clients
• Ongoing account management to ensure client satisfaction and to drive cross-sell and up-sell opportunities
• Manage current accounts on multi-year contracts to ensure customer value realization
• Collaborate with Customer Success and Customer Value Architects, and Product team on overall account strategy and execution of strategy
• Co-Present with Utilities at key conferences and events

Key Account Manager

Implementation Specialist

• Account strategy: Develop and maintain a "living" account strategy.
• Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value.
• Team leadership: Mentor and challenge a team of technical ICs.
• Organisational navigation: Master the internal politics of enterprise environments.
• Decisive judgment: You will know when to escalate and when to handle it yourself.

Director, Customer Implementation

• Account strategy: Develop and maintain a "living" account strategy.
• Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value.
• Team leadership: Mentor and challenge a team of technical ICs.
• Organisational navigation: Master the internal politics of enterprise environments.
• Decisive judgment: Know when to escalate and when to handle it yourself.

• Account strategy: Develop and maintain a "living" account strategy.
• Value-driven delivery: Shift focus to realizing actual business value.
• Team leadership: Mentor and challenge a team of technical ICs.
• Organisational navigation: Master internal politics of enterprise environments.
• Decisive judgment: Know when to escalate and when to handle it yourself.

Director – Customer Implementation

• Account strategy: Develop and maintain a "living" account strategy.
• Value-driven delivery: Shift focus to realizing actual business value.
• Team leadership: Mentor and challenge a team of technical ICs.
• Organisational navigation: Master internal politics of enterprise environments.
• Decisive judgment: Know when to escalate and handle situations yourself.

Technical Customer Success

• Imagine having the power to stress-test an entire power grid against a hurricane before the clouds even gather. That is the reality we are creating at Neara.****We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.****By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.****Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.
• We’re excited to hire our first on-site Customer Success Engineer here at Neara! The Customer Success Engineer will work as a technical platform resource to enterprise-level customers and uncover new opportunities for the business. We are looking for individuals with strong technical curiosity, an active enjoyment of customer engagement and navigation, and an ability to translate Neara solutions into quantifiable ROI for our most valuable users.
• Our training is fast-paced, designed to bring you up to speed on our software along with our related processes, and you'll be joining our customer success team to work directly with new customers. This position requires an appetite to become proficient in the industries we serve, the solutions we provide, and the value they create for customers.
• **WHAT YOU WILL DO**
• - Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
• - Work directly and closely with customers, including meaningful time on-site with customers to:
• - Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
• - Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.
• - Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
• - Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.
• - Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
• - Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
• - Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
• - Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
• - Design and deliver focused training sessions and workshops aligned with customer goals and workflows
• - Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.
• **WHO YOU ARE**
• - Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organisation.
• - Familiarity with enterprise software platforms and deployments.
• - Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
• - Strong communication skills, you can explain complex topics clearly.
• - Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.
• - Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• - A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.
• - Experience within infrastructure, and specifically the energy sector, is a plus but not essential.
• - An engineering degree is a plus, but not essential.
• **WHAT WE ARE OFFERING YOU**
• - Competitive salary
• - Meaningful ESOP
• - Flexible working arrangements with a fully stocked office in Redfern.
• - Regular office events
• - The real benefit is working on a genuinely complex, innovative and industry-leading product, making a genuine difference in the world around us.

Customer Success Engineer

Architect

• Develop strong proficiency with the Neara software platform to translate its functionality and value to customers
• Work directly and closely with customers, including meaningful time on-site, to:
• Drive and embed the use of the Neara platform, enabling proficient adoption throughout their organisation
• Ensure Neara solutions deliver on contractual scope and identified business outcomes
• Develop a deep understanding of customer strategic imperatives to provide clear guidance on where Neara solutions can enhance their business
• Serve as a trusted commercial and technical advisor, ensuring solutions are fully embedded within business workflows and change management requirements
• Collaborate with customers to define business cases and ROI metrics, including established cadences for internal reporting and value delivery reviews
• Identify opportunities to expand platform adoption by uncovering additional business drivers or pain points that Neara can solve
• Build close, trusted relationships with broad stakeholder audiences based on credibility, authenticity and transparency
• Feed back ideas and direction to Neara’s product teams, to make sure we are building the features that will unlock the most value for our customers
• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, and measurable value demonstration frameworks
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows
• Identify emerging client needs and strategic opportunities to inform customer account strategies and growth opportunities

Customer Value Architect

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
• Work directly and closely with customers, including meaningful time on-site with customers to:
• Drive and embed use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
• Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and delivering on identified business outcomes.
• Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
• Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside core Neara scope.
• Collaborate with customers to define and deliver business cases, and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
• Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
• Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows
• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

Engineer

• Actively use the Neara SDK and our platform's APIs to develop custom solutions that extend the platform's functionality. This includes:
• Building custom, high-impact features using the Neara SDK, which will involve writing code in Typescript/Javascript and our platform's declarative scripting language to automate project changes, integrate real-time third-party data, and manipulate the network model.
• Developing custom visualizations, calculations, and advanced data analysis features.
• Creating tailored user interface elements to simplify and automate complex user workflows.
• Building robust integrations using our platform's APIs to synchronize project data with external enterprise systems.
• Serve as the trusted deep technical advisor to customers, translating complex business needs into clear, actionable technical designs and implementation strategies.
• Lead targeted, hands-on training and workshops focused on the Neara SDK, API, and best practices for custom solution development, ensuring customers can maintain and evolve the solutions you build.
• Work closely with adjacent teams to identify emerging customer needs and strategic opportunities for leveraging custom development to fuel account growth.
• Lead configuration, reporting, and data integration efforts to ensure the Neara platform is meticulously aligned with the customer's technical environment and strategic priorities.

Forward Deployed Engineer

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
• Work directly and closely with customers, including meaningful time on-site with customers to:
• Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
• Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.
• Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
• Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.
• Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
• Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
• Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows.
• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

• Actively use the Neara SDK and our platform's APIs to develop custom solutions
• Building custom, high-impact features using the Neara SDK
• Developing custom visualizations, calculations, and advanced data analysis features
• Creating tailored user interface elements to simplify and automate complex workflows
• Serve as the trusted deep technical advisor to customers
• Lead targeted, hands-on training and workshops

Forward Deployed Engineer – USA

• Actively use the Neara SDK and our platform's APIs to develop custom solutions that extend the platform's functionality
• Building custom, high-impact features using the Neara SDK, which will involve writing code in Typescript/Javascript and our platform's declarative scripting language
• Developing custom visualizations, calculations, and advanced data analysis features
• Creating tailored user interface elements to simplify and automate complex user workflows
• Building robust integrations using our platform's APIs to synchronize project data with external enterprise systems
• Serve as the trusted deep technical advisor to customers, translating complex business needs into clear, actionable technical designs and implementation strategies

• Actively use the Neara SDK and our platform's APIs to develop custom solutions that extend the platform's functionality.
• Building custom, high-impact features using the Neara SDK, which will involve writing code in Typescript/Javascript and our platform's declarative scripting language to automate project changes, integrate real-time third-party data, and manipulate the network model.
• Developing custom visualizations, calculations, and advanced data analysis features.
• Creating tailored user interface elements to simplify and automate complex user workflows.
• Building robust integrations using our platform's APIs to synchronize project data with external enterprise systems.
• Serve as the trusted deep technical advisor to customers, translating complex business needs into clear, actionable technical designs and implementation strategies.
• Lead targeted, hands-on training and workshops focused on the Neara SDK, API, and best practices for custom solution development, ensuring customers can maintain and evolve the solutions you build.
• Work closely with adjacent teams to identify emerging customer needs and strategic opportunities for leveraging custom development to fuel account growth.
• Lead configuration, reporting, and data integration efforts to ensure the Neara platform is meticulously aligned with the customer's technical environment and strategic priorities.