Neara

Director, Customer Implementation

Neara

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $180,000 - $250,000 per year

Job Level

Lead

About the role

  • Account strategy: Develop and maintain a "living" account strategy.
  • Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value.
  • Team leadership: Mentor and challenge a team of technical ICs.
  • Organisational navigation: Master the internal politics of enterprise environments.
  • Decisive judgment: You will know when to escalate and when to handle it yourself.

Requirements

  • Proven delivery record: You have successfully navigated high-pressure, complex implementations.
  • Technical credibility: You have led teams with strong technical ICs.
  • Exceptional problem solving: You can structure ambiguous challenges and provide clear, actionable recommendations under pressure.
  • Adaptive learning: You have a demonstrated ability to master new industries or domains at an accelerated pace.
  • Radical independence: You are a self-starter who prioritises alignment over permission.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
team leadershipproblem solvingadaptive learningdecisive judgmentradical independence