Neara

Customer Value Architect

Neara

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Develop strong proficiency with the Neara software platform to translate its functionality and value to customers
  • Work directly and closely with customers, including meaningful time on-site, to:
  • Drive and embed the use of the Neara platform, enabling proficient adoption throughout their organisation
  • Ensure Neara solutions deliver on contractual scope and identified business outcomes
  • Develop a deep understanding of customer strategic imperatives to provide clear guidance on where Neara solutions can enhance their business
  • Serve as a trusted commercial and technical advisor, ensuring solutions are fully embedded within business workflows and change management requirements
  • Collaborate with customers to define business cases and ROI metrics, including established cadences for internal reporting and value delivery reviews
  • Identify opportunities to expand platform adoption by uncovering additional business drivers or pain points that Neara can solve
  • Build close, trusted relationships with broad stakeholder audiences based on credibility, authenticity and transparency
  • Feed back ideas and direction to Neara’s product teams, to make sure we are building the features that will unlock the most value for our customers
  • Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, and measurable value demonstration frameworks
  • Design and deliver focused training sessions and workshops aligned with customer goals and workflows
  • Identify emerging client needs and strategic opportunities to inform customer account strategies and growth opportunities

Requirements

  • Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organisation.
  • Familiarity with enterprise software platforms and deployments
  • Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities
  • Strong communication skills and critical thinking capabilities
  • Strong external stakeholder engagement skills, including the ability to build trusted relationships
  • A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities
  • Experience within infrastructure, and specifically the energy sector, is a plus but not essential
  • An engineering degree or familiarity with enterprise software platforms and deployments is a plus, but not essential
  • A utility/civil design background is highly regarded
Benefits
  • Competitive salary + ESOP.
  • Significant development opportunities with scope for lateral and upward movement in a high-growth company.
  • Highly meritocratic, non-bureaucratic, and low ego work culture.
  • The opportunity to play a direct, critical role in building and deploying complex, meaningful products to solve real-world problems.
  • The opportunity to touch multiple parts of the business and interact with different internal/external stakeholders.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Neara software platformenterprise software platformsROI frameworkscustomer value developmentchange managementbusiness case definitiontraining session designworkshop deliverystakeholder engagementclient management
Soft Skills
strong communication skillscritical thinkingproactive problem-solvingrelationship buildingtrustworthinessauthenticitytransparencycollaborationcustomer-centric mindsetstrategic thinking
Certifications
engineering degree