Operations

• Schedules daily and emergent cases, confirmation of all next day cases, which making sure regularly scheduled ‘check-in’ calls are made with special clients
• Develops and maintains relationships with our surgeon and hospital schedulers, customizing case scheduling routines to their needs and wants
• Ensures any client issues are addressed to the client's satisfaction and that those issues are documented
• Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role

NCS

Phone Operations Coordinator