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NCS

Phone Operations Coordinator

NCS

Surgery Scheduling Coordinator scheduling cases for surgeons and hospitals. Handling relationships with scheduling offices and ensuring satisfaction.

Posted 7/8/2026full-timeRemote • Illinois, Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Schedules daily and emergent cases, confirmation of all next day cases, which making sure regularly scheduled ‘check-in’ calls are made with special clients
  • Develops and maintains relationships with our surgeon and hospital schedulers, customizing case scheduling routines to their needs and wants
  • Ensures any client issues are addressed to the client's satisfaction and that those issues are documented
  • Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy
  • Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
  • Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role

Requirements

What you’ll need
  • High School Diploma or GED
  • Two to five years of office experience demonstrating an increase in responsibility, including a minimum of 6 months of data entry experience
  • Excellent verbal and written communication skills required in order to communicate effectively with sales and technical support staff, and with customers
  • Demonstrated typing and proof-reading skills
  • Demonstrated ability to coach, communicate and work effectively with others in order to clarify decisions for data entry
  • Call center or other experience making and receiving 50-75 calls per day is a plus
  • Experience with high email volume is also a plus

Benefits

Comp & perks
  • N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

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Hard Skills & Tools
Data EntryTyping SkillsProofreading SkillsScheduling CoordinationDocumentation Management
Soft Skills
Coaching AbilityEffective CommunicationTeam Collaboration
Certifications
High School DiplomaGED