Cloud Support Engineer
SADA India
CloudDNSGoogle Cloud PlatformLinuxTCP/IP
Associate Support Engineer
nCloud Integrators
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AWSCloudEC2LinuxUnix
About the role
- Associate Support Engineer is a junior level position in nClouds Oncall Support Services team and is assigned to the engineer who has completed the initial training and probation phase.
- Support Engineer is directly responsible for handling alerts and tickets for the assigned clients and works under the supervision of Senior Support Engineer.
- Associates often work under the supervision of more experienced support engineers or AWS professionals.
- First level of responder to client’s infrastructure issues, alerts, tickets and queries.
- Ensure in-time response to client’s alerts, tickets and queries within agreed upon SLA.
- Ensure manning of the alert management system (PagerDuty) during his/her shift.
- Assist Senior Support Engineer in building and maintaining Runbooks of the assigned clients.
- Assist Senior Support Engineer in configuring and maintaining monitoring and alerting platforms for the assigned clients infrastructure.
- Complete assigned training and certifications.
- Actively participate in Demos and write blog posts.
- They may also assist with documentation and knowledge base articles.
- Responsibilities often include providing technical assistance to AWS customers via email or chat, helping them resolve basic technical issues, and answering general questions about AWS services.
Requirements
- Good understanding of basic cloud concepts.
- At least 1 year hands on experience with some basic to intermediate level skills on Linux/Unix based OS.
- Basic to Intermediate level knowledge and some hands-on experience with AWS services like VPC, EC2, CloudWatch, CloudTrail, IAM, RDS, ECS/EKS, Lambda, Opsworks, VPN etc.
- Basic to Intermediate level knowledge of Shell/Bash scripting.
- Hands-on experience and basic knowledge of Monitoring tools like Nagios, Icinga, datadog, NewRelic, Cloudwatch etc.
- Hands-on experience and basic knowledge of logging tools like AWS Cloudwatch logs, Papertrail, Datadog Logs, sumologic etc.
- Basic experience in using Alert Management Systems like PagerDuty, Opsgenie or VictorOps etc.
- Understanding of concepts like DevOps and SRE.
- Ability to rotate in 24/7 shifts, including weekends.
- Ability and hunger to learn new technologies quickly.
- Excellent written/verbal English language communication skills.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LinuxAWSShell scriptingMonitoring toolsLogging toolsAlert Management SystemsCloud conceptsVPCEC2CloudWatch
Soft skills
communication skillsability to learn quicklyteam collaborationproblem-solvingtime management
