nCloud Integrators

Business Development Rep

• Build detailed profiles on PE firms (fund size, portfolio mix, investment themes, technology maturity, AWS usage).
• Map fund structures and key stakeholders: PE firm → portfolio companies → executives & value creation leaders.
• Track portfolio news including deals, exits, leadership changes, and major technology initiatives.
• Maintain a central intelligence dashboard to guide outreach and strategy.
• Collaborate on customized decks, one-pagers, and sales playbooks tailored to fund value-creation priorities.
• Assist with business cases, TCO models, and modernization roadmaps for portfolio company opportunities.
• Capture post-engagement success metrics and help build repeatable “Portfolio Proof Points.”
• Align with the AWS Private Equity Team on target groups, co-sell motions, and funding programs.
• Support coordination of AWS meetings, events, and GTM activities.
• Track AWS incentives and partner-influenced pipeline.
• Support planning and logistics for PE roundtables, webinars, and AWS co-events.
• Manage invitations, attendance tracking, and follow-up campaigns.
• Assist in developing event content and distributing collateral.
• Maintain accurate CRM data for PE firms and portfolios.
• Build dashboards tracking pipeline, fund penetration, and engagement metrics.
• Deliver monthly insights for leadership and board reporting.

Sales & Business Development Associate

DevOps Engineer

• Ensure the availability and reliability of distributed systems.
• Help the L1 team to resolve the client’s infrastructure/system issues, escalations, alerts, tickets, and queries.
• Works as a bridge between DevOps and other teams in order to build maintain resilient systems.
• Conduct, coordinate and oversee post incident Root Cause Analysis / Reviews.
• Build and maintain documentation for all assigned clients / projects.
• Leverage DevOps, Agile methodology, and standards in day-to-day work.
• Adopt and propose automation of repetitive tasks to reduce/eliminate toil.
• Implement and troubleshoot using observability tools like Datadog, New Relic, Splunk, CloudWatch etc.
• Adopt and ensure the SRE practices in Team.
• Maintenance of AWS managed resources, CI/CD, IAC.
• Planning and implementing disaster recovery and backup plans for AWS cloud platforms.
• Proactively work on efficiency and capacity planning.
• Keep a proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
• Liaise and work closely with Layer-1 Oncall support, DevOps and Operations teams.
• Drive availability and reliability by defining and implementing SLI, SLO, error budget, Observability, Disaster recovery, and backup to detect and mitigate issues.

Site Reliability Engineer – Bilingual, Portuguese, English

Solutions Engineer

• Deliver a project scope that directly supports the key business drivers.
• Define the overall architecture, including presales considerations.
• Define technical requirements, technical and data architectures, with a focus on presales solutions.
• Design and direct the migration process, including data engineering, incorporating presales insights.
• Create SOW’s and work with sales team to get deal to the finish line.
• Act as a technical liaison between customers, service engineering teams, and support, especially in presales contexts.

Pre-Sales Solutions Architect

Support Engineer

• Associate Support Engineer is a junior level position in nClouds Oncall Support Services team and is assigned to the engineer who has completed the initial training and probation phase.
• Support Engineer is directly responsible for handling alerts and tickets for the assigned clients and works under the supervision of Senior Support Engineer.
• Associates often work under the supervision of more experienced support engineers or AWS professionals.
• First level of responder to client’s infrastructure issues, alerts, tickets and queries.
• Ensure in-time response to client’s alerts, tickets and queries within agreed upon SLA.
• Ensure manning of the alert management system (PagerDuty) during his/her shift.
• Assist Senior Support Engineer in building and maintaining Runbooks of the assigned clients.
• Assist Senior Support Engineer in configuring and maintaining monitoring and alerting platforms for the assigned clients infrastructure.
• Complete assigned training and certifications.
• Actively participate in Demos and write blog posts.
• Responsibilities often include providing technical assistance to AWS customers via email or chat, helping them resolve basic technical issues, and answering general questions about AWS services.

Associate Support Engineer

Site Reliability Engineer

• Associate Support Engineer is a junior level position in nClouds Oncall Support Services team and is assigned to the engineer who has completed the initial training and probation phase.
• Support Engineer is directly responsible for handling alerts and tickets for the assigned clients and works under the supervision of Senior Support Engineer.
• Associates often work under the supervision of more experienced support engineers or AWS professionals.
• First level of responder to client’s infrastructure issues, alerts, tickets and queries.
• Ensure in-time response to client’s alerts, tickets and queries within agreed upon SLA.
• Ensure manning of the alert management system (PagerDuty) during his/her shift.
• Assist Senior Support Engineer in building and maintaining Runbooks of the assigned clients.
• Assist Senior Support Engineer in configuring and maintaining monitoring and alerting platforms for the assigned clients infrastructure.
• Complete assigned training and certifications.
• Actively participate in Demos and write blog posts.
• They may also assist with documentation and knowledge base articles.
• Responsibilities often include providing technical assistance to AWS customers via email or chat, helping them resolve basic technical issues, and answering general questions about AWS services.

• Responsible for setting the strategy and leading a team of consultants focusing on AWS Solutions implementations.
• Acts as a liaison to our clients on consulting projects.
• Directs assigned projects and support functions for the successful completion of projects.
• Provides consultation and support to project groups and users in operating systems.
• Develops strategic initiatives to bolster the services provided.
• Deliver a project scope that directly supports the key business drivers.
• Define the overall architecture.
• Define technical requirements, technical and data architectures.
• Educate customers on the value proposition of AWS and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Function as a technical liaison between customers, service engineering teams and support.

Sales & Business Development Associate

Site Reliability Engineer – Bilingual, Portuguese, English

Pre-Sales Solutions Architect

Associate Support Engineer

Site Reliability Engineer

Associate Support Engineer

Lead Solutions Architect