nCino, Inc.

Support Engineer

• Provide technical support to customers and other support personnel diagnosing, troubleshooting, repairing, and debugging nCino product issues
• Respond primarily to complex technical issues
• Apply nCino product knowledge to diagnose and troubleshoot complex technical issues
• Serve as the first point of escalation for field engineers and other support personnel
• Demonstrate intermediate technical knowledge of one or more nCino business solution lines
• Configure complex product functions to meet the requirements of customers
• Report design, reliability, and maintenance problems to internal stakeholders
• Deploy customer feature upgrades, product installation, and training
• Monitor and respond to support tickets in a timely manner
• Provide exceptional support to customers/users
• Apply knowledge centered methodology to create and maintain knowledge articles
• Participate in training sessions to stay updated on latest product information
• Contribute to project teams and other special assignments

Technical Support Specialist

• Provide basic technical support and troubleshooting to customers
• Resolve customer issues using existing resources on first contact or escalate as needed
• Collaborate with support engineers and managers to manage customer accounts
• Document customer interactions, issues, and resolutions in a CRM/ticketing system
• Maintain a high level of customer satisfaction through effective communication
• Monitor and respond to support tickets in a timely manner
• Assist in creating and maintaining knowledge base articles and support documentation
• Participate in training sessions to stay updated on technologies and support practices

Associate Support Engineer – 1

Product Specialist

• Act as a trusted advisor for prospects and customers, leading pre-sales discussions, presentations, and solution discovery around the specific capabilities of the nCino platform
• Conduct in-depth discovery sessions with prospects, identify solutions to core business challenges, and communicate the strategic value of the nCino platform convincingly
• Lead detailed product presentations and demonstrations, confidently address functionality questions, and demonstrate the tangible value of nCino
• Bring subject-matter expertise in lending, credit, and financial services to every customer interaction
• Configure the nCino solution based on prospect-specific user stories and technical requirements, tailoring demos to highlight the relevant value
• Work closely with colleagues in pre-sales, sales, product, partners, and customer success to create a seamless experience for prospects

Product Specialist, German Speaker

Human Resources

• Independently executes comprehensive HR operational support across the employee lifecycle
• Manages complex HR processes including onboarding, offboarding, employee relations investigations, recruitment coordination, and HRIS administration
• Leads HR projects and drives compliance initiatives
• Coordinates facilities management activities to build organizational capability
• Independently manage recruitment processes including resume screening, interview coordination, candidate assessment
• Execute end-to-end People Operations support
• Handle confidential employee relations matters
• Lead compliance initiatives including internal HR audits

Senior HR Specialist

• Provide basic technical support and troubleshooting to customers, ensuring a high level of customer satisfaction.
• Resolve customer issues using existing resources, like Knowledge Article, on first contact or escalate to Support Engineers.
• Assist in providing basic support and troubleshooting for clients, escalating complex issues to technical support engineers as needed.
• Collaborate with support engineers on the team, technical support engineers and managers to manage customer accounts and resolve technical support issues.
• Follow standard practices in documentation of customer interactions, issues, and resolutions in a CRM and/or ticketing system.
• Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.
• Monitor and respond to support tickets in a timely manner, ensuring service-level agreements (SLAs) are met.
• Assist team in providing feedback to product development teams based on customer interactions and recurring issues.
• Assist in the creation and maintenance of knowledge base articles and support documentation.
• Perform basic system administration tasks as required.
• Participate in training sessions to stay updated on the latest technologies and support practices.

Associate Support Engineer

Vice President

• Lead net-new sales growth across CEE
• Build and manage a pipeline that exceeds quarterly and annual targets
• Challenge prospective customers to think differently about their operations
• Navigate complex, multi-stakeholder enterprise sales cycles
• Partner with BDRs, Marketing, Pre-Sales, and Customer Success
• Grow nCino's footprint within existing accounts
• Serve as the face of nCino in CEE

Regional Vice President – CEE

Account Manager

• Manage client renewals for up to 100 clients.
• Proactively identify and execute on opportunities to sell new and complementary services, as well as opportunities to upsell existing services.
• Ensuring product adoption.
• Facilitate change management and product enhancements.
• Establish and maintain a professional relationship with clients.
• Conduct meetings and presentations at a C-suite level.
• Coordinate with various teams so that the customer’s expectations are met.
• Continued assessments of client needs and business objectives.
• Help develop initiatives to increase customer satisfaction and retention.
• Assist all teams to meet financial targets and growth objectives.
• Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective.
• Educate customers on relevant functionality and content resulting in increased usage and product adoption.
• Assist customers in resolving any product issues or concerns.
• Perform issue identification, communication, and resolution for moderately complex issues.
• Bring innovative approach to client onboarding within the prescribed time frames.
• At a time prioritize for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer base.
• Communicate effectively and efficiently via phone, email and in-person meetings.

• Own and grow a named portfolio of 6–7 top-tier European banks, acting as the primary executive relationship holder across each account.
• Develop and execute strategic account plans that align nCino's platform capabilities to each institution's long-term transformation agenda.
• Build and maintain board- and C-suite-level relationships, navigating complex organisational structures with credibility and precision.
• Lead commercial negotiations and contract renewals, partnering with internal teams to structure deals that drive mutual value.
• Identify and progress expansion opportunities within existing accounts, collaborating with solutions engineering, professional services, and customer success.
• Represent nCino at senior industry forums, client events, and market-facing engagements across France, Belgium, and broader Europe.
• Feed market and competitor intelligence back into nCino's product and strategy teams, helping shape our European roadmap.