Senior Learning Operations Manager
SAE International
Operations Manager
NBT Bank
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Illinois, Maryland, Montana, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $73,261 - $112,336 per year
Job Level
Mid-LevelSenior
About the role
- Manage all aspects of daily processes with Operations team.
- Mentor, coach, and encourage Operations staff, including oversight of individual performance and development progress.
- Clearly establish and communicate the Operations Team vision.
- Assist team with the implementation of new processes to decrease costs, increase timeliness, and/or reduce risk.
- Maintain metrics and information used for preparation of various management reports.
- Monitor team to ensure established contractual time frames of daily processes are met.
- Assist team members with questions regarding systems, procedures, processes, and problem resolution.
- Work with other managers to make certain commitments to clients, sponsors, and participants are delivered.
- Perform other duties as assigned.
Requirements
- Bachelor's degree and a minimum of five (5) years' related experience or equivalent combination of education and experience
- Demonstrated leadership experience preferred
- Must be able to set and clearly communicate an attainable vision for the operations team and direct the team toward achieving daily, quarterly, and annual goals.
- Must also be able to coach and mentor team members to grow in individual skills and abilities.
- Must be able to work with a group of managers to effectively oversee the day-to-day operations across the company, resolving cross-team issues and improving cross-team communication and procedures.
- Must be able to define problems, collect data, establish facts, and draw conclusions.
- Must have advanced knowledge of the procedures and tools used within the operations team.
- Must also have a general understanding of the laws pertaining to record-keeping retirement plans.
Benefits
- Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
- Parental Leave : Six weeks of paid leave at 100% of your salary.
- Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
- Dental and Vision Coverage : Ensuring your overall health and well-being.
- Flexible Spending Accounts : For healthcare and dependent care expenses.
- Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
- Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
- Voluntary Benefits : Including hospital, accident, and critical illness coverage.
- Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
- Adoption Assistance : Supporting your growing family.
- Tuition Reimbursement : Invest in your education and career growth.
- Employee Assistance Program (EAP) : Access to support and resources.
- Financial and Banking Services : Various benefits and financial planning assistance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementprocess implementationperformance metricsdata collectionproblem resolutionrecord-keepingretirement plans
Soft skills
leadershipmentoringcoachingcommunicationteam vision establishmentcross-team collaborationgoal setting
Certifications
Bachelor's degree
