Operations

• Managing relationships with Health Information Handlers (HIH) vendors, Electronic Health Record (EHR) vendors and providers.
• Monitoring project performance, ensuring the accuracy and timeliness of data, and addressing escalations.
• Act as the primary point of contact for escalations related to vendor performance or project delivery.
• Run and analyze reports to monitor the performance and progress of projects.
• Act as the liaison between internal departments and external vendors.
• Review and reconcile vendor and provider invoices to ensure accuracy.
• Ensure that suppliers deliver on their commitments, including meeting contractual SLAs, deadlines, and quality standards.

Coordinator, HIH Operations

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