Operations Analyst
New Charter Technologies
ERPETLSQL
Senior Learning Operations Manager
SAE International
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Manage learning experience delivery, program operations, processes and logistics
- Oversee the production, inventory, and distribution of learning materials
- Collaborates with product management and LX development as required
- Effectively manage SME/instructor relationships
- Manage instructor contracting in conjunction with the development and product management teams, as needed
- Manage and oversee resolution of Tier Two customer services inquiries
- Develop analysis-based schedule for publicly offered programs with inputs from product managers and Director
- Function as one of PD’s Agile Method project managers for departmental IT
- Monitor and manage yearly Operations budgets, monthly accruals forecasts and variance reports as well as accounts payable
- Identify other opportunities for cost savings or operational efficiencies as well as business growth
- Supervise, train, and mentor assigned staff
- Manage performance, handle employee relations and issues, as well as promote and engage a positive work environment
Requirements
- Bachelor’s degree in Education or Business Administration or related field
- 8+ years experience in operating and growing educational programs or related experience
- 5+ years experience in supervising staff and building effective teams
- Experience in adult education or meetings management field
- Ability to work effectively with external customers and service providers
- Highly developed planning and organizational skills
- Detail and quality oriented
- Excellent written/oral communication skills
- Ability to work on multiple projects simultaneously
- Strong interest in and knowledge of technical trends and technologies in the mobility industry segments or equivalent technical background
- Training/experience/skills in negotiation
- Solid understanding of educational development and instructional design principles
- Working knowledge of current learning technologies
- Ability to work with databases including departmental learning management system
- Ability to run reports using corporate reporting tools
- Ability to independently analyze data and make commensurate recommendations utilizing good business acumen
- Proven Ability to effectively supervise support staff
- Ability to self-train on new products and procedures
Benefits
- This position operates in a remote work environment requiring reliable internet access
- Occasional travel (up to 10%) for in-person program delivery, leadership meetings, and conferences
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program operationslearning experience deliverybudget managementdata analysisinstructional designnegotiationproject managementreporting toolslearning technologiesdatabase management
Soft skills
planning skillsorganizational skillscommunication skillsteam buildingsupervisionemployee relationsmentoringcustomer serviceproblem-solvingattention to detail
Certifications
Bachelor’s degree in EducationBachelor’s degree in Business Administration
